PDF Guru Reviews

This feels like a scam. They advertise a trial, then charge early and won’t take responsibility. It’s dishonest and shows they care more about grabbing your money than treating customers fairly. Avoid this app unless you want to fight to get your money back.

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I started the 7-day free trial on July 23 and was charged $49.99 on July 30—before the trial even ended. I contacted support immediately and explained the issue, but they flat-out refused to refund me.

They steal from me...Be careful with what they are publishing on their website...In addition of the charges I was not even able to use the electronic signature I was looking for

Nothing...their website was confusing an deceiving and they charged me more than they should...Be careful

Website offer a value for 7 days for $1.49 and after 9 days registered, found a charge for 72 CDN$ for monthly maintenance(?)...they charged my credit card by a deceiving website...Be careful

I signed up for a trial with PDF Guru and only authorized a 1.99 EUR payment, fully expecting to cancel the trial before any further charges were applied. However, without my knowledge or consent, my subscription was automatically renewed for 49.99 EUR after the trial period ended.

I was never notified about the renewal, nor did I receive any reminders about upcoming charges. When I reached out to the company multiple times asking for a refund and cancellation of my account, I was met with no real resolution. Instead, I was offered free service for 2 years, which I did not want and had never agreed to.

Despite my clear request for a refund, the company has ignored my emails, and I am now forced to take legal action and contact consumer protection authorities to resolve this matter. This has been a highly frustrating experience, and I feel that my consumer rights have been violated.

I would caution others to be extremely careful when considering signing up for any services with this company. Their business practices are unclear, and customer support has been completely unhelpful. I strongly advise potential users to read the fine print and be wary of any automatic renewals.

Pros of PDF Guru:
Initial Trial Option:

The 1.99 EUR trial gave a low-risk opportunity to try out the platform and test its features, which could have been a good way to explore before committing to a full subscription.

Features for PDF Management:

If PDF Guru offers various tools for editing, managing, or converting PDFs, that could be a potential benefit for users who need these functionalities.

Customer Support (if applicable in your case):

Some users may find their customer support helpful, depending on their responsiveness or how they deal with queries. However, based on your experience, this might not be the case, but it could be something worth noting for others.

Lack of Transparency:

The most significant issue you’ve faced is the lack of clarity about the automatic renewal. While the trial was clearly presented, the auto-renewal terms should have been made more prominent.

No reminders or notifications about the renewal are a significant disadvantage, especially when dealing with financial transactions.

Unwanted Charges:

The unauthorized charge of 49.99 EUR after the trial period ended is a major complaint. This type of surprise billing, especially when you had no intention to continue, can lead to a loss of trust with the company.

Customer Service Response:

Their lack of response to your emails and attempts to resolve the issue is frustrating. Customer service should be responsive, especially when there’s a dispute over payments.

The offer of free service for 2 years was not a satisfactory solution since you never agreed to the full subscription in the first place. It shows a lack of focus on customer concerns.

No Clear Cancellation Process:

If the process for cancelling the subscription was not straightforward or clearly communicated, this further highlights issues with the company’s user experience and customer care.

Risk of Future Charges:

Without clear communication and an easy way to opt-out or cancel, there's a risk that users might continue to face unexpected charges, which is particularly harmful to people who don't regularly check their subscriptions.

It's internet cheating! Folks, never use it!

No pros.

I edited one page (pdf), as needed urgently.
Paid 0,99 Euro for download a revised doc. And that's it.
And two months later I found a bad surprise in my online banking! This PDF Guru began to deduct 50 Euro per month!! What for?!
I already cancel that two transfers in my online banking.
Paypal must obey same (reward the payments).

It isn’t purchasing a one time 5 days purchase (€1.99) like it seems, it’s a subscription and after the first week you are charged €50 Euro, this company is the worst, hidden terms and conditions and they are proud of that fact, pathetic! Avoid at any cost!!!!
This was what they answered:
Hello Nikolaos,
Thank you so much for getting in touch!

I’m here to provide you with the necessary details regarding your purchase to help clear up the matter.

According to our records, you signed up for our service on Jul 25, which began with a 7-day trial period. As per our policy, once the trial ends, it automatically renews into a paid monthly plan unless it has been canceled at least 24 hours before the end of the current period. Please accept my apologies if this information didn’t stand out during the sign-up process. I completely understand how it’s possible to miss certain details, especially when things are busy.

Furthermore, to avoid any future charges, please be sure to cancel your subscription at least 24 hours before the end of the current subscription period. Since the subscription wasn’t canceled in time, the renewal fee was automatically charged to your account. You can always review the full details in our Subscription Terms for more clarity.

Getting back to your inquiry, I understand this may be disappointing, but according to our Refund Policy, payments made through our website are non-refundable. Therefore, I’m unable to process a refund, as this is consistent with the policies outlined in our Money-Back policy, which can be found on our website.

However, please rest assured that your subscription has been canceled, so no further payments will be made.

If you have any other questions or need further assistance, please don’t hesitate to reach out. Our team is here to support you.

Wishing you a wonderful day!
When i tried to refund my money they said that's the terms of our policy. I don't even get a refund via PayPal cause they are well protected!!!

I just tried to convert a simple pdf to a word format page.Just for training. I paid 2€ for 7 days ( that is Ok) but after that they changed me 49.99€!!!for a subscription month!!!

You pay 2€ for a one time 5 days purchase but it is hidden one month 50€ purchase description! Be aware of this scams and thieves!!!

You will edit you first document, thinking that is for free. Then they will ask you to pay $0.99 to download the edited copy. And then, if you pay via PayPal, they will set up an automatic payment, without you knowing and subscribe you for $49.99 a month.
After my first charge of $49.99, I disputed the transaction, but PyPal approved it. I LOST.
BE VERY CAREFUL WITH PDF GURU.

None.

Scam.

Yesterday I had to remove a couple of pages from a big document. Did it here so quickly. No confusion or something. Really easy just to get done what you need to

works both on laptop and iphone; files can be saved without quality loss. Probably no other pros I can name

I don’t think price is fair, even for the not bad service they provide

Be cautious with this service — I made a one-time payment of €0.99 for a single document conversion, and a week later they charged me €49 for a subscription I never agreed to. When I contacted their automated customer support, I was told they do not issue refunds. This is completely unacceptable and feels like a total scam.

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An absolute scam.

If I have anywhere to report this scam company I would, I was not the only one scammed by this company.

Couldn’t save the file after spending 2 hours editing the PDF. Wasted money and time, nothing good at all!

Paid for the trial and they automatically subscribe their monthly membership which was $49 per month without notification, all you get was a junk email saying that they will start taking your money after the trial period. They refused to give refund as their website has all the policy to back them up. They meant to scam your money that way, if you don’t check carefully you end up paying $49 per month for this crap service.

Awful experience. I was promised 2 years of free access, still got charged, and their support is unreachable. Email bounced back. Filed a formal complaint to the EU Consumer Centre. Avoid.

Absolutely nothing worth recommending. The only “free” part was their excuse. Misleading promises, no accountability, and a support mailbox that’s full. A great example of what not to trust online.

I’m an EU-based customer and I was promised 2 years of full access free of charge by PDF Guru, confirmed in writing by their customer support team. Despite this, my account was charged again on May 20, 2025 — with no authorization or explanation.

When I tried to contact them via email, their support inbox was full and bounced my message back. That’s not just unprofessional — it’s unacceptable.

This is a serious breach of consumer trust and EU withdrawal rights. I’ve already filed a formal complaint to the European Consumer Centre.

Be cautious if you plan to use this platform. Their practices are misleading and their support is nonexistent.

Absolute scam and cheats - that's what they are. Save your money!
Not worth the services they charge. You are better off buying adobe. At least they are clear about their pricing

Nothing. This is a scam - they are out to get your money. Not worth the services they charge. You are better off buying adobe. At least they are clear about their pricing

They never prompted that I would be charged $49.99 for a year. Stay away people. This is a scam

1 star ⭐️ is too much being cannot give zero stars as they deserved

NONE.
There is no Pros only scamming peoples starting from 99 cents turn into $49.99/month.

I signed up for what I thought was a 99¢ subscription and never even used the product. Without my knowledge, I was being charged $49.99 per month for 18 months.

When I finally noticed and called to cancel, they immediately offered me a 6-month refund—which tells me they know exactly what they’re doing. Even more insulting, during that same call they offered me a 2-year subscription for just 99¢ (smile), showing the whole “premium” price is a complete gimmick.

To make matters worse, I discovered that the same exact product—with the same features—is available from another company for $49.99 per year, not per month.

This company’s business model feels deceptive and predatory. Please be aware and check your statements carefully.

They operate hiding information about the fact we will be charged. Also impossible to find the option to cancel your subscription on the website.

FRAUD

Nothing. They hide critical information to steal money. There was no disclaimer about how much I would pay or if I would pay anything

Don’t use it. It’s a fraudulent website.
Not good tool and very focused on stealing money

Never recommend.

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I have cancelled my subscription with them already but didn’t understand why they have charged me $75. Moreover these guys don’t reply to the emails as well.

Do not trust.

Absolutely do not trust them. They refuse to refund me after I only purchased the $0.99 option. They trick you into charging you $49.99 and say you should read the fine print. I hate scammers. I would like my refund!!!

Nothing, nothing.

I was only editing a PDF file, but they sold me a monthly subscription of US $45.99 without my authorization or consent, and charged me the first month's fee through PayPal, though I paid for editing the PDF US $0.99 as well. I am very disappointed, and I am still fighting for a refund.
There are flaws in the process. They pretend that it is free of charge to create or edit PDF files, but they charge, and their charges are in US dollars. This means you get another surprise when you are charged.

There are no pros. I found it difficult to use. This is a Bad Product. This is not user-friendly. This is a bad product.

PDF Guru overcharged me without my knowledge. There are no pros. I found it difficult to use. This is a Bad Product. This is not user-friendly. This is a bad product.

It is sheeting an a fraud avoid using it.

It does the job, but sheeting.

It asks you to pay money for every action. Then after a week they withdraw non-refundable 45 USD without prior notice. There is a little note about that you hardly see. After paying the 45 USD, if you decide to use the application, it asks you again to pay for every action. It is a fraud 100% avoid using it.

Now I found that they charged my bank account, $49.99. Until now, they have never acknowledged my email. I sent it to :support@pdfguru.com ; info@pdfguru.com; help@pdfguru.com; and social@pdfguru.com but none of these ever replied. I don't think any of these emails are working. I will give them 24 hours to reply to me otherwise, I will report PDF Guru to INTERPOL's Cybercrime Unit since this is a crossborder scam / fraud operation and to Cyprus Police's Office for Combating Cybercrime (OCC) since they are registered in Cyprus.

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I am upset that I got charge $49.99 for a monthly fee. I tried it out for a $.99 "one-time" use and immediately cancelled via email, within 48 hours....no acknowledgement. I sent another follow up email after another 2 days....still no acknowledgement.

Do not use them it doesn't even work!! This company is just a scam to get money out of you

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They say free but then con you out of 50€ with some very small print at the bottom of the page, no refund!!!

I give it solid 5 stars. I wish the service will be free but I understand why it costs money. Nothing is free in this world.

It really helps with pdf files. Fast, not really difficult, converts good. The website isn't glitchy, loading smoothly.

No cons have been found actually, I'd really happy if the service would be free, LOL.