PDF Guru Reviews

Avoid this company at all costs! I will be reporting them to consumer protection agencies and my bank to dispute this fraudulent charge. This has been an incredibly frustrating and time-consuming ordeal.

Do not trust them with your payment information!

None.

Had a terrible experience with PDF Guru. They charged my account $499.99 without my consent, and I never even subscribed to their service. This is completely unacceptable and feels like a deliberate scam.

When I reached out to their support team, I received no meaningful response or resolution. After doing some research, I found countless complaints online from others who experienced similar unauthorized charges. This pattern shows a serious issue with their business practices.

Avoid this like the plague, there are so many other tools that are better and non-scammers. this site should be taken down

The tool is decent but they will scam you into paying a hefty monthly subscription without confirming with you first.

They will trick you and automatically debit 49.99 from your card without getting your consent. They will say 1.99 for a 7 day access and once you pay, they will charge you for a subscription that you never wanted.

Terrible just scamming people and committing fraud in broad daylight.They will make up every excuse in the book not to refund you then offer lifetime membership as if that will make up up for the theft.

Nothing to like. A completely fraudulent and dishonest company claiming you can use their service for free but will charge 49Euros multiple times.

They are scammers and many people have complained about their unethical and fraudulent practices yet nothing is done about it.

Your "monthly subscription" was automatically renewed after the 7-day trial period.

I use it once as pdf converter.
Some time ago, having to convert 1 single file into PDF, I paid about 1 Euro (and I never used it again) and perhaps I didn't read some contracts as they were in English and I was in a hurry.
I only noticed today that you charged me 49.99 euros per month on PayPal as it is a "monthly subscription", which I cancel immediately with an email.

Read carefully!!!! the because one single use is a subscription with 49,99 euro for month until you canceled it.

Very bad experience, give me back my money! I will write this review everywhere. Unacceptable behavior.

This website works well but it's a scam, it charges you to try then charges you more without authorisation.

SCAM website, they charged me 49.99 without authorisation! Give me back my money!

Beware of the PDF Guru and their trial period. Should you choose the $0.99 USD option it is important to understand that you will be signed up for a subscription at a cost of $49.99 USD per month. When I saw that this money had been withdrawn from my account I contacted PDF Guru and they stated that they had sent me a letter to confirm my subscription. This letter from PDF Guru was never received by me.

The PDF Guru website is slick and deceptive. It's ease of use distracts the user from looking more closely at the fine print which displays further down the page in small grey print.

PDF Guru are deceptive in the online practices. PDF Guru make no mention of money until your document has been converted. PDF Guru sign you up for a subscription, access your credit card or PayPal account and begin charging you $49.99 USD / $80 AUD.

Definitely a scam! Tricks you with thinking you are being charged a ONE time fee of just 99 cents then charges 49.99 for a subscription. Do not use pdf guru if you do not want to be out of money you didn't plan on spending for a horrible experience. Downloaded this service on 7/11 and emailed pdf guru on 7/18 to cancel once I noticed I was realized this was not a one time 99 cent fee. They charged me 49.99 and refused to issue a refund. I was trying to convert a document regarding funeral services I attended and was out of town during the so called trial period. I contacted them immediately when I discovered this was a subscription and not a one time purchase.

The 99 cent charge was appealing until I discovered that was misleading. I should have known something was not right when my bank suspended my card and I had to confirm I made this purchase. They flagged the activity as fraud and it definitely was.

Besides the rip of for 49.99 the actual service is a waste of time. I could not successfully convert my document and had to use another app.

Cancelled within the 7 days and my credit card was still charged the monthly fee of 49.00..... When I emailed them, they offered me a lifetime membership and refused to credit my credit card.... They are now ghosting me. Used the service once...
How do they go from a monthly fee of 49.00 to lifetime membership. Joke.

None - PDF Guru website is a scam to obtain your credit card information. Did the website change my PDF document to word? Yes. That would be the only positive as I have to provide a PRO!

Cautious -they charge $49.99 a MONTH after 7 days... Even if you cancel, they charge your card and claim you did not. Bigger joke is they charge $49.99 a month and when you try to cancel, they offer you a lifetime membership for free.

Worst experience I’ve ever had, never had a problem before with any other company, they are just a scam!

Warning!!, company is a total scam, customer service rubbish, don’t solve any problems. Seriously avoid!!!!

-Agreed to pay £0.99 which received a bill for, now I’ve been charged £0.99 plus £49.99. Customer service are rubbish, they said it’s not refundable when others companies do refund your money. Avoid!!!

Nick (Customer Care)

Jun 19, 2024, 01:49 GMT+3

Dear XXX,
Thank you so much for getting in touch!
 
As far as I see, your subscription has been automatically renewed after the expiration of the Trial Period that was purchased on June 10th. Unless you cancel your subscription, you authorize us to charge you for the renewal term. To avoid being charged, you must affirmatively cancel a subscription at least 24 hours before the end of the subscription period.
 
Since the subscription was not canceled, the subscription fee was withdrawn from your account. For more information, you may check the Subscription Terms.

We value your experience, and we're sorry for any inconvenience caused. Our goal is to ensure a smooth and informed experience for all our customers. The subscription terms, along with the specific products you opted for and their total cost, were clearly disclosed during the trial offer purchase process.

Be kindly informed that after the purchase of the Trial Period, we send the billing letter with the information about the further charges. It might have happened that our letter was identified as Spam by your mailbox. In such a case, please, go to your Spam folder, locate our email, and open it, then at the top of the page, click Not Spam.
 
Getting back to your refund request, I understand that sometimes things don't work out, but I'd really love it if you gave us another shot. For now, please, be informed that your subscription has been cancelled so no further charges will be withdrawn from your account. No worries about that. 
 
Nevertheless, since we do value each customer, we would like you to consider accepting one offer: a Lifetime Plan.
 
Kindly note that the Lifetime Plan will allow you to obtain all features for free and you will not have to pay for the subscription anymore. Moreover, you will have this access forever. We would greatly appreciate it if you could consider this offer as well and let us know your thoughts on that.

On behalf of the entire team, we deeply apologise for any inconvenience this situation has caused you and hope that you'll decide to give us a second chance. 

I am looking forward to your reply!

PDF.guru promptly rejected my email request to cancel & refund the $49.99/monthly fee I did not agree to.

Tried the service for 99 cents & then received a debit to my acct. for $49.99/monthly. Requested a refund but pdf.guru refused. (pdf.guru response below.

Horrible they never refund you
They don’t tell you when they’re charging
They are based in Greece and are scammers

Nothing
Horrible
Don’t refund
Don’t advise when charging
Don’t like where they’re based
They are scammers

Never ever provide card details to this company as you will automatically become a member even if you use it as a one off.
Not only is the service ridiculously priced at USD 50 per month however they will also not notify you when your card is being charged.
When I picked up the charge within a day they also refused to refund my money.
I highly recommend never using this company.

They say free in the title, and then they charge you to download the document after you modified it
SCAM.

N/A.

Disgusting.

Absolutely do not recommend this website, product is extremely low quality, you have to pay for the free trial and they won't refund you even though the product is useless. If no stars was an option they'd get that rating.

Nothing, it's possibly even a scam website, that will teach me to click on a sponsored link! Do not use this product!

If you like low res, blurry PDF documents that you can't use then this company is for you, but if you want documents that you can actually use DO NOT use PDF Guru.

I’m extremely disappointed with PDF Guru’s customer service. Despite requesting a refund for an unauthorized charge, they refused, hiding behind rigid refund policies. I only intended to use the service once and contacted them promptly, but they showed no flexibility or genuine effort to resolve my concerns.

This lack of consideration for customers is unacceptable. I won’t use PDF Guru again and caution others against subscribing unless you’re okay with unexpected charges and unhelpful support. Customer satisfaction clearly isn’t their priority.

Nothing to say about its pros and all are disappointments!

N/A.

You purchase a membership for a week at a cheap rate and you are automatically signed up for a monthly membership at a greatly exaggerated rate. There are better options out there.

You purchase a membership for a week at a cheap rate and you are automatically signed up for a monthly membership at a greatly exaggerated rate. There are better options out there.

This product is a con - it is hard to unsubscribe and now I have unsubscribed I have no faith the next payment won't come out.

Worst as they are fraud and scam. never trust them.

I canceled my subscription within 02 days of my subscription but they deducted my money saying that subscription was not canceled although I am sure that I canceled it. I made complained and they promised for refund but it never happened. Since April I am struggling to get my refund. They keep saying to check with my bank and bank saying as the amount is deducted so I need to contact the PDF Guru. They are scam, fraud never pay them subscription fees, there are many other reliable pdf editor site.

Scam/fraud they will deduct the subscription even you cancel the subscription on time.

Terrible - charged £49.99 for on top of what I though was a one-off 7-day service. Description is ambiguous - 30 day money-back guarantee is an outright lie and cut and paste responses come back when you complain to their 'support' email. SCAMMERS!!!!!!

Absolutely nothing to recommend with these scammers. Their conversion software might work, but their charges are a scam.

You think you are paying a one-off £1.99 for a week's access and then get charged £49.99 / month. Their 30 day money-back guarantee is an outright lie.

THIS IS A SCAM DO NOT CLICK ON ANYTHING TO DO WITH THIS COMPANY. AS MENTIONED ABOVE THIS COMPANY IS A SHAM THEY WILL STALL AND DELAY REIMBURSING YOU FOR SOFTWARE YOU NEVER WANTED IN THE FIRST PLACE.

None. I did not want this software, it popped up when trying to save a form downloaded from the net, requested me to log in via facebook and then automatically took payment. I didn't want or need this software and they are just coming up with BS reasons to not refund me. Stay away from this company.

THIS IS A SCAM. THEY TOOK SUBSCRIPTION PAYMENT WITHOUT AUTHORITY AND REFUSE TO REFUND. THEY WILL STRING YOU ALONG TELLING YOU THAT THEY CANNOT LOCATE YOUR TRANSACTION AND ASK REPEATEDLY (20 EMAILS AND COUNTING) FOR THE SAME INFORMATION. THIS IS DEFINITELY A SCAM COMPANY.

It's just a clever scam. It purports to be FREE and is anything but. After you have paid for your 7 day Trial YOU MUST CANCEL IT BY DAY SIX otherwise they'll charge you 49.99 EVERY MONTH.

None. When you do a search for a 'FREE' pdf editor/converter, pdf guru will probably show at the top of the page. It invites you to upload your document for conversion for FREE.

It's not FREE. when you attempt to download your converted document it requires payment...for a 7 day 'Trial' But read the 'small print'.

Disappointed. I was really surprised when I saw the deduction. I cancelled the subscription before the end of it and I received the cancellation confirmation yet, customer care told me that the cancellation was not processed.

I wish I had read these reviews before subscription. Same story, I was charged before the end of my seven days subscription that I already paid for as well. I contacted customer care, the responses were too fast so I new that this is a common problem.

My account was recharged before time. The ready formatted response from customer care.