Parcel Tracker Mailroom Reviews

I think the app has been beneficial to both staff and students overall and doesn't cause worry to students knowing their parcel(s) may have been misplaced or otherwise without the signing in and out aspect.

The parcel tracker is a convenient for students to use because they're notified when their parcel(s) arrive and also for staff as we know how many parcels we're looking for and also what they look like from the photos. Another good thing about the app is that this system is a secure way of logging out parcels.

The one thing I think could improve is that occasionally the app will select the wrong resident to notify or sometimes won't sign as collected by phone, however you can also log the parcels out manually on the computer.

This is so quick and easy to use.

We have struggled at night to know what parcels have been collected previously but not its so simple to locate them with the pictures!!

I had a few lessons with my manager on how to use it but now its really straight-forward.

A great product that puts us in control and allows us to track the number of parcels we still have waiting to be collected. It’s a great way for us to communicate important messages regarding parcel opening hours to our students too.

I like how simple and easy it is to use! It’s a great way to track our parcels and communicate with students.

None at the moment, this allows us to deliver great service.

Very easy app to use and has made our life much easier. interface very easy to use and self explanatory.

Very easy to use app and very accurate very organised. very good interface to book in parcels or to book out.

None nothing at all that i have encountered so far.

Our organization was lacking the connection between special packages left at our backdoor to the recipient. We were able to close the gap and everyone in the hospital loves it. Where our materials management lacks Parcel Tracker was able to pick up.

I love how easy it is to use and we were able to implement it into our organization within a month. The website offers great statistics.

Pulling up history in the app as opposed to the website.

Positive. The app has been updated a few times with user interface improvements and stability improvements.

Ease of use. Initial training that was given over a web call was comprehensive and easy to follow.
Support from Arthur and his staff has been very helpful.

The issues I've had in the past with the app not recognising some barcodes or QR codes when scanning the parcel label, seem to have been rectified in the most recent update.

Overall experience is good. There are more pros than cons I have experienced with the application. I would recommend to others.

The app is very user friendly. Adding in new recipients and notifying residents of deliveries with my phone has been extremely easy. The notifications to residents is sent out quickly.

The mobile application and computer application do not update synchronously. The number of total packages differed among co-workers. Not able to scan in packages with a handheld scanner.

Overall, I'd recommend this product, especially to anyone in the PBSA sector with a large volume of inhouse residents.

Functionality of the app.
Speed of the app, from receiving the parcel to logging it it's no more than 15 seconds.
Ease of signing in and out parcels.

Sometimes the app scans the name of the recipient incorrectly.

We have over 200 parcels arriving a day - the app lets us keep track of all our parcels and stops residents coming to reception to check to see if their parcel has arrived. We've managed to train the app out to our security team too so our residents can get the parcels at the weekend.

Notification to residents when the parcel has arrived.
Quick and easy to use.
Not a manual process as it scans the barcodes on the parcel
if a resident has more than one parcel is puts them all together on the app meaning that when a resident collects it is easy to locate them all.

The app is a little bit trickier/manual when a parcel does not have a barcode on, though these days that is pretty rare.

My overall experience is that this is easy, not completely flawless, but a great system for any business to utilize for multiple employees. I would recommend it.

Parcel Tracker is an easy to use system, it is very convenient for a large company receiving multiple packages for different people.

It sometimes takes a little bit to search someone name, even though I bet that is because we have so many names in the system.

Great application that has freed up lots of time for staff to complete other tasks and really reasonable costs.

Saves loads of time with really quick scans.
Reports are easy and clear.
Residents love the notifications and using QR code.

Nothing really, so far so good and not had any complaints at all.

Incredibly useful, I would definitely recommend this to any small/medium company that handles packages and mail.

Parcel Tracker is simple and intuitive, very easy to use and to teach to my colleagues. Not to mention incredibly handy for keeping track of them all!

Scanning barcode system can be sometimes a bit clunky but this is circumvented by randomly generating them if needed.

Saved my skin so many times, the pictures and evidence as well as time tracking are invaluable! The metrics also help me keep my management up to date as to how busy I am, we even used it to monitor the number of students we have on site.

Keeps Track of what I have in my cupboard.
Works 75% of the time.
Simple.
Can easily update my residents details at point of collection.
Excellent data export functionality and metrics.
Fast and rarely breaks.

Developer keeps changing and breaking how the scanner works, different sites have different versions of the app despite having the latest updated version from play store. One site has the ability to take a photo of the package when the barcode scan fails (no beta enabled), pictures are taken normally when a barcode is seen but often one is missing if it fails (hand written package).
Scanner.

Very good experience. Had a very good chat with support team. Price is also very reasonable. Definitely recommend.

Software is very easy to operate. Tried other software but this one is very easy and according to our requirement.

Everything is fine. Cant find anything better than this software.

Excellent app and web based platform. Parcel Tracker has helped make a usually time consuming and human-error laden task incredibly quick and easy.

Parcel Tracker has saved our business a great amount of time. It is incredibly easy to use, ensuring our customers receive the best service. The app is simple but versatile, allowing us to easily update our customer database, send notifications and scan large numbers of parcels.

So far there have been no cons when using this service. Even when we had a small issue during the first 2 days of use, the Parcel Tracker team were quick to resolve.

Overall, Parcel Tracker is a wonderful product for any business or apartment looking to simplify the management of tracking packages.

An easy to use solution to streamline any mailroom's check in, notification, and sign out processes. No extra equipment to buy - scan directly from your phone or tablet. Apps are available for Android & iOS devices. Features included to avoid duplication. It's versatile in that it includes options for one or two-step scanning.

This is a new mailroom software, so it is constantly being improved, but any issue has been resolved quickly by outstanding support.