PromoTix Verified Customer Reviews (2026)

Overall, this is a great platform. It’s easy to use and has a lesser service fee than another similar online ticketing site. The prompt responses to resolve any questions/issues is appreciated.

PromoTix is user friendly and allows you to easily create events and promote it with a personalized link. Your options when creating an event are straightforward, and as you “save & continue” it takes you to the next step. I like that you’re able to clone a previous event, and then just change the name, dates, and a few details (when the rest of the information stays the same.) The support team is efficient and helpful with responses in the few times I have had to reach out. I have, and will continue, to recommend this platform for promoting events.

When filling out your ticket name, price, and max amount, there is a place to input the start date & time you wish to start selling tickets. However, you have to click on “options” next to that to get to the area where you put the date & time you want to STOP selling tickets. I didn’t know this until I reached out to the support team, and wish it were more visible right in that first screen when inputting the ticket information.

Overall I'm very satisfied to have a quality service that costs a fraction of the cost of competing services.

The whole experience of setting up and event with PromoTix was positive. I was able to pretty quickly get it up and running.

The interface was slightly convoluted and I think those less technical than myself my struggle a little. Emphasis on a little. I think there's room for improvement when it comes to the user interface and user experience.
I wish there were more options for customizing the design and how the event page looks.

Very easy and efficient and can easily organise my event and look to forward plan and receive payments

Easy to access and work very well for me making it very efficient to publish my event and organise.

Not much it’s very well rounded and can’t complain

Overall this product takes a lot off the work load off me.

I like that it is free. We made the switch after EventBrite started charging monthly.

I wish there as the ability to create an event that happens multiple times. For example: plays that have multiple showings.

Super excited to use this and publish more events. Glad they have options for free events as well. Can’t wait to use it more

It’s been really easy to use so far to set up my first event. I’m excited to see the other capabilities.

The ere was a bit of confusion as I navigated the site but I was able to figure it out. Wish I could add my full event flyer versus the dimensions provided.

Overall I am very pleased with my experience as a first time user of the app and can say with confidence I will absolutely use again for future events and would highly recommend this app to any organizer looking for an outstanding event platform.

Ease of use has got to be one of the best things about this platform. It has so many capabilities and you don't have to be a computer genius to figure it out. Setting up the event was a breeze. The sister navigates you step by step and it really covers every detail you could think of addressing before you publish your event. I love the front facing customer view and how easy it was to embedded into our website so people can easily purchase tickets without being rerouted to another site. This is a HUGE plus. Generating coupon codes and guest lists are also super easy to do. And the app keeps track of everything. Additionally the app gives you the capacity to scan tickets in for entry. This is a true one stop shop for your even ticketing needs. There was a couple times I needed to call to ask a question and each time I was greeted by a friendly person who was able to answer my questions. I like that you also have the ability to create your own app for the event! I didn't use this feature for my event but I look forward to when I do for a future event. Lastly, I am very pleased with the pricing options and what all you get in exchange. I think it's an incredibly good deal. I did do a comparison between this platform and 4 others before making my decision and price wise they beat out like 95% of the competition AND In comparison has substantially more feature available for use which made choosing PromoTix an easy decision.

The only thing I have run into is that sometimes I have to reload the organizer app multiple times to get my event to appear to be able to use all the features but that could be an issue with my actual phone, not sure.

User friendly and if you hit a glitch or have a question, they are quick to respond and help. Would highly recommend.

As a newbie to using this type of ticket selling, I had lots of questions and concerns. Every representative from this company patiently and quickly answered all of my questions and concerns.

All staff that I have interacted with had been professional and knowledgeable. Very quick responses to any questions or concerns.

Overall experience was great way better then Eventbrite! I don't have to have a laptop to edit or manage an event

I like that i can manage my event right from my phone! It gives you different ways to market your event to ensure its successful!

I didn't like how i couldn't figure out how to go in and add more pictures or change something after publishing my event.

I have used another ticketing app before and it was very expensive for the customer. I will continue to use PromoTix. There are features I look forward to using.
The program interacts with Stripe flawlessly.

Its easy to set up for a non-techy person.
And if it isn’t, there is excellent support available!!
The fees are very reasonable! No one complained about fees like they normally do! More bought tickets online than through our in-person location.
Can sell other products with tickets!

I actually don’t feel this app has any drawbacks! I have little tech ability so, to do anything beyond the basic selling of tickets was difficult for me (but I was helped by support)

Great, would use again. I didn’t need to use the assistance from support so I’m not sure how helpful they are but I didn’t need them anyway.

i found PromoTix easy to use for my first time, I like that I had to set up the card before selling tickets, simple to understand, I would recommend his website and I will likely use again.

My only struggle would be viewing emails of customers. I have to individually find it on my emails and not sure if there’s a place within the website for this.

For a management handling point of view this was very efficient.

Efficiency and easy to use. Powerful tool as we don't have time to be educated in a big software system. You made it simple yet professional for us.

To the point instructions.

It has been a smooth process setting everything up, from uploading the flyer to setting up payment. I believe all upcoming artists and business should use this platform!

Very easy step by step detailed process on how to set up events.
User friendly, and very effective platform to mare sure every key component is met.

No negative experience. everything about the application gave an advantage to the process.

Overall things were fairly user friendly, customer service was responsive, polite , courteous and helpful

I liked that when I emailed with a problem that customer service responded very quickly within 24 hrs and I ended having to call customer service as well, I was not on hold forever before being able to speak to a representative. They had to refer me Stripe customer service and we're not able to help but everything got resolved in the end

That I had to call multiple numbers before the problem was solved

I moved from Eventbrite to promo for the cheaper fees. I love the intuitive easy to use platform. Very happy

Cheaper fees than the other ticket platforms. Really intuitive and easy to use even for non-tech people.

Can’t think of any yet. It’s been excellent for me.

Perfect very flexible and professional.
Sam was great in assisting me with set up on my account. She responded very quickly.

Easy quick professional. That it appears on Google for you! It’s easy to enter your information to send to customers.

The customer service did not update my account to fix dates.
You can’t make changes after you go live.

Great!!!!! Really like how you can create an event and make sure everything is analyzed and information is there.

Everything!! Great!!!!! Really like how you can create an event and make sure everything is analyzed and information is there.

Not much marketing tools . Not much access to other sites.

Good app overall and happy to see any app that has lower fees compared to other event apps for tickets.

Happy with the event for ticket sales. I used this to run a small event and it was seamless! Happy customer.

None. The app was easy to use and very forward! Thanks.

Very easy to use. I very much recommend other creators to use it.

Easy to use.
Very convenient.
Took my events to the next level.

Lags sometimes (could be my phone service).

Easy to navigate, great marketing features, fair pricing. Will continue to use PromoTix for all of my event needs.

It is easy to create and publish an event, the process is not complicated at all. The fees are low which is a major plus.

I do not have any cons, so far PromoTix is an easy app to work with.

Easy accessible as well promotable. This is my first time using this service. I was going to use event rite, instead I tried this and I am satisfied

Easy to set up, and use. It made my event easy for a head count. Easy to promote my event. This helped me personalize gifts my guest

I don’t have any negative issues with the app or service. So far I have no problems using PromoTix