Zoho CRM Reviews

This is a decent CRM tool with a couple of caveats. But overall I would recommend it. You can integrate with a lot of other applications which is a huge plus point for this tool.

The application as a whole is user friendly and the design language is fantastic.
It's like a single stop solution for you to manage all your CRM tasks. There is one single dashboard where you can track the end to end process.
The integration landscape is fantastic.

The application is sometimes slow, but that's always a rare occurrence, maybe twice every month if you are using on a daily basis.
The sync features take a long time to load.

Zoho CRM is a significant form of customer support, social communications, and sales automation. It applies all the mechanisms to broaden the market segmentation of a firm. More so, Zoho CRM creates a stable business plan, which allows lead generation and business analytics.

Zoho CRM has the communications capacity, which increases the value for every relationship that a company have. Besides, Zoho CRM has the sales automating feature, that brings more customers and sales in the firm.
The program is swift in conducting the market analytics, which is a form that offers the management with details of how to market for the products.

Zoho CRM is simplified, and has a listening department that allows customer questions to have a solid answer. More so, Zoho CRM is friendly and has no extra costs when deployed.

For us in our corporate sector, this shower has meant a fairly proportional advance. Previously, our sales were a little less due to the fact that we were not able to control the large flow of sales that we receive daily. However, with this great shower we have been able to control the number of clients we receive from various sources, such as the advertising campaign, the negotiations via email, and the negotiation and physical. Within this shower we can store all kinds of negotiations of our company, we can have a virtual report of all the sales that have occurred over time, without the need to resort to high expenses in doing paperwork for physical sales. We are a company that sells properties weekly, having this software within our general functionality as a company has meant a constant benefit. In the first month of starting to use this platform we did not have changes, since there were not so many sales that we assigned from all the software, however with the passage of time we realized that this application did not allow us to control large sales that everyone made our real estate agents, we can record all this within this platform and keep track of the negotiation, we could have with that you if all the negotiation parameters are being met and if the client had accepted the negotiation.

Customer acquisition and retention is extremely important to us, which is why we use Zoho CRM as our main way of retaining customers and being able to conduct business in a much more corresponding way. During our experience various positive features have been involved which have allowed us to develop a solid experience at all times, one of the main positive features that this software gave us is that it has a complete session of the sales process, we can know exactly and in real time as a specific sale has been flowing, we can know the Percentage of complication that the negotiation has at all times, we can know exactly the sales forecast corresponding to the sales that we have had previously. The sales nautical is one of the most important things for us, since it gives us a graph in which we can know the growth that our company may be having in the future, this graph tells us with that attitude if sales have been growing or decreasing with the passage of time. Another important feature for us is that it allows us to manage our capital for all our sales, this means that it allows us to generate a budget and control the costs of each negotiation, we can know exactly the materials that we have spent for a specific negotiation. . Finally, this software has an excellent integration with that campaign marketing system, this helps us to transfer the lieutenant obtained to our customer retention system in which we can carry out the corresponding negotiation. For us it is extremely important that the integration with this marketing system is stable at all times, since the transfer of your client is essential for us, it helps us generate much more sales thanks to advertising campaigns.

The main problem that I have noticed during my experience with this software is that it does not work at all if there is no active internet connection. On several occasions I have tried to access the shower to be able to review the reports and see the progress that sales have had since the last time I had an Internet connection and my computer, however this has not been possible, since all the information of reports and sales generated in real time is stored on internal servers, for which it is mandatory to have a stable Internet connection to access the main system. I would love to be able to access this system without the need for an Internet connection, since on several occasions I am out of the office but I need to review past reports at this time, and this is not possible. Another of the negative things of this is that it does not have any function to be able to make government tax declarations, in this way when we generate the negotiation reports with each client, we cannot insert the taxes that we have to pay for that negotiation, it is a This is a real problem since in order to insert the taxes in the negotiation report we have to do it internally within our company, we cannot do it within the software, it is not possible.

Overall experience is good. It helps to automate the business sales and provide growth in a short amount of timespan. The pricing of this software is also good. It also has a free version which is useable for 3 months and after that, it can be subscribed in a reasonable amount.

It is centralized with a lot of functionalities which is helpful for business growth and also sales increment in a short amount of time. It provides a clear market attribution. It is also best for customer management and provides clear support to the customer when raised an issue/ticket.

There's no issue encountered till date but somehow it provides a lot of functionalities which is difficult to understand by a newbie.

We are super happy with Zoho CRM, And for the price, it's an awesome software application. On boarding is easy and support is excellent. Pricing is super affordable for all the features.

Zoho CRM is super customizable. There are tons of features that can be customized to meet our needs. Support is generally great. Easy to reach someone via chat during business hours and after hour requests are followed up on. Screens are well designed and can be tweaked to meet our preferences. Great integration with other Zoho modules. Really nice knowing that we can roll out Zoho across different business functions - and all will be integrated. Overall easy to use and feature rich. Wish that we would have switched to this years ago.

Starting up can be a little overwhelming - as Zoho covers so much. Some of the modules (such as Meetings) are not as strong and 3rd party best of breed products - so there is a trade off for a fully integrated system such as Zoho.

I have been using Zoho CRM for about 2 years. Previously, when we were having a strong flow of property sales in our company, it was quite complicated to control all the sales and serve them all in a considerable time, so that's why we decided to use Zoho CRM in our company. Our experience has been quite pleasant, we are very happy to be using this software because it has allowed us to control sales, serve all customers in record time and manage to have control over each sale, knowing what percentage we are in each sale and know how long it takes to complete it. I consider that I have felt quite comfortable with Zoho CRM, the interface was very easy to use, it has been a software that has made us grow a lot as a company, it has achieved that sales are completed faster since we can give faster attention to the clients. We currently use it and will continue to use it in the long term.

Zoho CRM has become one of the most important software in our Sales and Marketing sector, for us, this software is worth a lot because it helps us control the great flow of sales, from the capture of the lead to the completion of the sale. The features that I liked the most were:

- Zoho CRM has a section that is constantly updated and works in real time, where all the sales processes that are open at that time are reflected, so it is easy to know exactly how many customers have been served or if any customer has any pending request. The progress of the sale with the potential client is displayed in real time, so it is easy to know the details of the sale.

- Depending on the sales we have had in recent weeks, Zoho CRM makes a graphical sales forecast, which helps us project how many sales we will have in the future. This is important because we can mentally prepare and become even more organized when we know that sales have been steadily increasing.

- It allows me to serve customers in a very fluid chat, in addition, it allows me to activate notifications of requirements, something that makes it much easier to respond to our customers. We can respond to them in less time when we receive a notification.

The main negative points that I have considered about Zoho CRM are:

- Zoho CRM does not allow me to do any type of accounting about the sales made. It does speed up the sales process, since it keeps me in touch with the potential client and helps guide them through the sales process, in our case, when we sell properties, we use Zoho CRM, however, I would like to be able to provide statements of accounting about the sales made in the last few weeks, and this is something that Zoho CRM cannot do.

- Zoho support was not entirely positive, when we started using this software, several doubts arose about the adaptation to the offered functions, Zoho support took several days to answer our questions.

If you are already using Zoho then go for it, but not a user friendly out of the box solution for a CRM.

You can customize the solution to your needs, but you need a dev or tech team to help you out. If you are using other Zoho products this will work well with them.

This will take some development work to use, and the customer support is lacking.

Zoho becomes useful when we use it to analyze how the marketing division is doing as a whole.
It is ideal for maintaining a flow of communication with customers and not improvise, allows us always to have an updated database with an excellent sales mapping. I am highly recommending it!

Zoho CRM provides organizations a consumer relationship lifecycle management solution for managing organization-wide sales, marketing, customer support & service, and inventory management.
Zoho is a powerful CRM tool that produces complex workflows, automated and custom solutions and supports complex integrations.

- Dashboard feature is very amazing. We can use it to do different kinds of data analysis and visualization. Graphical representation is more helpful.
- It helped us for better team collaboration and dedicating timely closure.
- It help a lot to improve customer relationship.
- Email marketing feature
- Customer data and contact management tool.
- Easy integration with social and blog media and other networking tools and third party software.
- Customization feature is more helpful.
- Easy to understand and use it.
- Open source tool, we can start using it without pay.
- Cross platform application, Web and Mobile access
- Support members are very active and helpful

I got few minor issues with this product. The rest of the things looks good to me. No difficulties.

Overall I was pleased with the CRM, we used it for just over a year and it served our small business needs. I wished that it was an easier onboarding but once we learned the program it worked.

Low price-point, lots of integrations and good for basic systems needed from a CRM for small business.

The reporting can be confusing with creating custom reports and I found that is wasn't the smoothest user experience to set everything up.

A robust offering to help organize information for your business. Plugs-in to tools like Gmail easily without added cost. Could make it simpler to configure and easier to navigate. Overall a great value for all the functionality it offers.

Highly customizable to fit your workflows. Lots of features available to choose from. Remove any fields you want for the simplest configuration you need.

The features could be organized better. Navigating settings takes getting use to. Hard to find functions needed for configuration.

Zoho crm has our approval as one of the most complete crm software on the market in terms of fast customer communication. It is excellent for centralizing all the data that is collected in sales campaigns to have a fuller and more direct view of them when required.

The messages that we can program for our clientele are very extensive, which makes it possible to expose all kinds of information in them, and, therefore, manage to be much more explanatory than we would be with a conventional CRM software. With Zoho crm you get customer sales data faster, and it is possible to make resource reservations on employee lists.

Zoho crm's alert system does not notify of all alterations that are made to customer documents, so employees do not see updated information about the processes of each sale, and cannot be informed about problems that may have been generated with certain customers until the platform is updated.

Faster to turn the client into customers.
Easy to track all contacts.
Potential with improving sales.
Ease of use.

Helps alot with improving sales in the business.
Extremely customizable tool with ease of drag and drop menus.
Efficiency with contract management.

Great tool and more convenient with email marketing.

I've used a number of Zoho apps/services. I've got a whole Zoho group on the homepage of my Android. I find Zoho to be user friendly and to not cause me any headaches. That's all I ask.

Easier to use than some of the overwrought choices out there. I use Zoho Connect on my phone to simplify/streamline. Everything is intuitive and user friendly.

I don't have any complaints. I've used Zoho Projects, Zoho Expense, and especially Zoho Notebook. They all do what they promise.

Overall it is a great tool to provide seamless experience, but is more suited for a smaller organization.

It is cloud based platform, which mean it can be accessed from any device from anywhere.
Zoho CRM has very user friendly UI and it integrates easily with other third party programs.
It has excellent reporting features.
Zoho CRM is completely customizable as per the need of the business.

The integrations with Zoho social and other social media tools are a bit tricky. The customer service could be more efficient.

Efficiency to track leads and opportunities.
Lovely customer support.
Elegant and superb with contract management.

Elegant and unique with lead management.
Efficiency with email marketing.
Easy to use and no hustle with use.

Most elegant and unique with lead management and use.

It has helped me maintain a close relationship with clients and also manage the sales overview for all clients. With the help of Zoho CRM I have been able to take those potential clients in income for the company and also grow and improve services. I have been able to keep track of customer conversations without any loss, this has helped me save time when I have daily interaction with prospects.

Zoho CRM helps me to maintain good and clear communication with the client and also to have potential clients that help improve the sale of my company's services. I can have a detailed follow-up of the prospects so I can see what they are looking for and offer a better service that meets my client's need. It has a template in Excel format to be able to migrate by uploading contact data, allowing this to get rid of manual work by entering contacts one by one. I have email alerts that keep me informed of every action on my crm without having to enter the Zoho platform. It is very easy to implement and use.

The mobile application is a mess, also a bit outdated for daily use, notifications take time to arrive doing this that you prefer email notifications thanks to its effectiveness. Another thing I don't like is the email templates, it doesn't have a friendly interface that makes it easy to edit the emails I send. When wanting to export from Zoho, it will not do it with the added notes, they will simply not appear, this is a bit annoying because the annotations are very important when making observations in decision making.

Zoho CRM offers a HUGE selection of management tools that work for all business sizes. From customer support to inventory management, Zoho is a simple software with easy navigation and includes features that help with everyday business needs. It's not as well-known as its competitors, so contacting Customer Service can be challenging at times. It still has its complications, so the usual bugs and glitches are expected. However, fixing it shouldn't be too big of a hassle.

Zoho CRM is an all-in-one CRM suite that offers seamless integration within its system. The software allows users to access a variety of productivity tools for any size business. The free version provides users with more features than most all competitors.

The interface options can feel daunting and a bit overwhelming at first. The customer service team is wonderful but can be difficult to reach during peak hours. The 14-day trial wasn't enough time to try out all of the features.

It cost exactly what it should be, great tools and support for every customer. You can manage every branch of the company in a single place. It is fast and reliable.

You can manage all of the company in one place. You can find every tool on the dashboard. It provides you real-time cloud storage, and everything is stored encrypted. It also has the feature of version control.

It isn't effortless at the beginning afterward effortless to use once understood clearly.

In my opinion Zoho CRM is a great platform when compared to other platforms due to its features, its features and customer support.

Its features is quite a bit amazing it has features for from tagging contacts to social media integration, it is very much customizable and it is UI design is also great.

Its AI assistant feature is not good and it needs internet connection for working.

When it pertains to crm’s it always comes down to the user and the nature of their business, for me it wasn’t my fav but I’m sure it’s great for others.

As a realtor, it has all the features one would want to help make their business seem less and easy to run.

It wasn’t my top choice to use, it really didn’t compare much to some of the other CRM options they I’ve had.