Zoho CRM Reviews

Faster to advertise the business through emails.
Efficiency with lead tracking.
Customizable dashboard.

It's simple to learn but powerful with promoting business.
Great with campaign.
User support is very diligent and supportive.

Most convenient and efficient with promoting business.

Zoho CRM has revolutionized how we do business. It has been acting like our central database where we all withdraw updated information. Our sales team has increased productivity through closing of deals with clients. We have been able to keep our sales process standardized for substantial growth of the company. All thanks to Zoho CRM.

One of my favourite features about Zoho CRM is the effortless integration with other third party applications. It is flexible, scalable and easy to use to meet the changing marketing dynamics. By having a central place of getting information, our sales team now can easily gain access to data from anywhere without switching to different systems. We love that it automates most of our processes like email campaigns, saving time and money for our company. It is worth the value of money we invested.

We had to upgrade to a professional tier to get workflow automaton, which was a bit costly to our organization.

This software is ideal for any sales professional who wants to incur in today's market. Zoho CRM has been of great help in analyzing any particular user either in a simple scenario or in a complex scenario, where you work with their locations without having any duplicate account errors. It has excellent integration with any type of application. We were able to include with this software the entire marketing sales process of our company including in turn all our meetings, our leads, our customer accounts and the purchase orders that we were always recording. We were also able to implement cross-functionality at the start of each project.

One of the main features of Zoho CRM is the ease of integration it has with other software and also the ease of optimization it has with its subdivisions to make the use of Zoho CRM faster and more reliable. It has a fast with potential customer version to any type of account. It has also facilitated an ease of analysis according to the accessibility of read-only data that has each of the registered users on the platform.

On certain occasions there is an error when trying to enter login data, customer registration data and any report update data. It is necessary to implement the automatic disconnection of the account if we are some time inactive, Zoho CRM stays connected even if we are not in front of the screen. As a last contra we have the modules listed on the web page, these should present an increase as we are always reaching that upper limit of certain modules.

Having been a Zoho CRM customer, I strongly recommend using Zoho CRM for customers, especially for small to medium-sized clients who are looking for lead generation, email marketing, reporting, and analytics.

Ease of conversion from a lead to an account. Ease of integration with other software. Zoho CRM has an incredible amount of features, from tagging contacts to social media integration

Difficulty managing dashboards at times.
Integration with Gmail is not easy.

Zoho CRM notifications are not that consistent, sometimes I have received notifications from clients when it has been a long time since the client request was initiated. The notification system is very important to us, because it would save us a lot of time and achieve that we serve customers at the correct time. We are currently pending at all times to know what requirement the client has.

It is very important to be able to connect with each of the clients and help them complete a sales service of our company. In our company we offer real estate services, and Zoho CRM helps us so that our clients can complete their property purchase in a satisfactory way. I really like that Zoho CRM allows me to communicate with my clients by sending email, sending messages, video calling. This variety that Zoho CRM offers me helps me never lose communication with any of my clients.

See below.

I wanted to love Zoho CRM but I kept wanting a bit more features they didn't have. The reporting is nice, but found it difficult to create custom reports.

- Price
- Integrations through Zaps
- Other useful tools like surveys
- Easy to use
- Simple UI that seemed clean

- During free trial phase sales kept calling my personal phone.
- It left something to be desired, it did 80% of what we needed.

Zoho crm is a very visual service, allowing the creation and management of dashboards that can be dragged into others, mostly for the purpose of being able to drill down further into sales performance results and relationships with each customer. Zoho crm shows an excellent self-service portal manager, which works well to guide our customers through the entire sales operation, all the way to completion.

The creation of sales strategies happens quickly within Zoho crm. This software automates all operations involved in capturing new customers, and can also be integrated with the Zoho Analytics platform, which gives Zia, Zoho's virtual intelligence, more capacity to assist in the automatic generation of reports on sales campaign results.

Zoho crm's platform is not good at data crosswalks. That is, in combining analytics to create more extensive and up-to-date graphical analytics, which somewhat limits how easy it is to see the status of each transaction versus the rest. For this situation, the solution seems to be to add Zoho crm to the Zoho Analytics external report builder.

ZOHO CRM is one of the powerful CRM that I have been using since so forever. It has various social media tools and marketing which improves to perform every day marketing tasks simply. It has good plug-ins to automate marketing tasks.

Plugin support is excellent.
Marketing automation made very easy and to be useful for every one.
Best social media tools.

Social media marketing is not up to the level, it would be good if it has more social media marketing templates.

Overall I think this was a very useful tool for my business, it has helped me with keeping track of employees and clients.

This has brought me so much ease with bookkeeping such as keeping track on clients quotes and employees. Very useful in my business.

I am still fairly new to it as it has been less than 6 months but so far I do not have anything that I dislike about this application.

Ultimately this CRM software provides so much functionality and integration options that it's a top pick for most businesses. Highly recommended. You can't beat this price.

This software packs so much value for the price paid. You get a robust CRM that can do what the expensive enterprise CRM's but for a whole lot less. Highly customizable!

So many tools and options that it can be overwhelming to get the entire CRM system running without taking more of your time maintaining it.

Overall I enjoy using Zoho CRM and it's a great asset.

Lots of white space between modules and easy to navigate.
Design is up to par with other leading CRMs.
Easy to use and create new dashboards.

Sometimes there are bugs and glitches, even when fixed quickly causes some downtime.

Zoho CRM is a completely reliable platform, its way of optimizing customer service and being able to provide them with a better sales system is really fantastic. This platform has had some small failures during customer service, such as delays in conversations, however, I have had a good experience and sales in my company have improved exponentially thanks to Zoho CRM. This platform has been very easy to use, its interface is completely comfortable and I have been able to attend the leads in a matter of seconds, without having to use a complicated process to do so.

Zoho CRM is a platform primarily created to meet the needs of customers and to help them complete a sales process successfully. This platform offers me a fully optimized system for customer service, what I like the most about this platform is that it provides me with a sales forecast depending on the satisfaction that has been in the service that has been given to customers, These forecasts help me to see where sales are going in my company and how we are prepared for the future. In addition, Zoho CRM offers me a sales follow-up, where I can come into direct contact with the customer throughout the sales process and thus be able to offer better service.

Zoho CRM support has not been totally effective. This platform says that it offers a 24-hour support service in order to avoid gaps within the Zoho CRM functionalities, however, this is not true, because on certain occasions I have had some failures in the login of the platform and also during customer service, and the support service has taken more than 1 hour to give me an answer and answer the questions I have had. I wish there was a better support system that is able to answer my questions in an instant.

Being able to centrally hold our data amongst a number of devices really helps for business managers. Whether it PCs/laptops in the office, or tablet/Mobile Devices on the road. Having access to working anywhere, and one needs to stay up to date with Zoho's cloud services and other CRM features.

Zoho is highly product from India. With an ability to create custom fields and objects. It also supports workflows for automation required for workflows and easy to set up integrations with other products like GMail, Salesforce etc. We are using Zoho One, the CRM can integrate with a host of other Zoho products, including email marketing automation, for one low fee.

The documentation on how to use and set up the CRM and other Zoho products seems limited. I am not always able to find solutions quickly and easily using the included help database. We were required to do a steep learning curve to be able to maximize the usefulness of the platform. Response times to support tickets can also take some time.

Zoho CRM has made us foster the customer base in our firm, increasing the level of fulfillment to clients. Again, Zoho CRM increases the discussions that customers have with the different stakeholders.

Zoho CRM has many features, all that helps in managing the different demands and needs of a company. Furthermore, Zoho CRM increases the rate at which clients get satisfaction in our firm.
There is close integration of Zoho CRM with other software.

Zoho CRM needs immediate responses when the user is in question concerning a specific feature. Also, Zoho CRM should have a design which is interactive.

Overall best software.

Zoho CRM is the best software. We were using it for our company. I was the one who was handling the same. Overall best software.

As such nothing is to dislike regarding this software.

Overall we are having a good time working with Zoho. No complaints as such, and smooth efficient performance.

Zoho has really taken over recently, and provides good services. We use Zoho CRM with other products like Zoho Sheets and Zoho Drive.

There are no cons as such. We have no problem working with it!

I would definitely recommend this for the start-up as it will really help you to grow your business. but if you're already stable you might want to choose a much better tool where your payment will be much valued.

the setting it up is no rocket science. Installing and setting up the process is very straightforward. It is user-friendly, the system is not complicated it's perfect with a stat-up business that doesn't have much experience with automation plus there's a video tutorial for ways to customize its usage and functionalities. Very flexible as it allows you to work with all kinds of businesses.

The free and budget version has limited usage no free trial for all its user. If you want to take advantage of Zoho's full capacity you need to buy the full version. Long waiting time for customer care or technical support. It has a different price which is good for beginners but to get the maximum potential of Zoho you need to purchase the Ultimate package which is already the same price as the other popular automation.

My experience is brilliant.
I just love how this customer relationships management software is organized.
The interface is great.

I am impressed by the reliability of this amazing software.
The tool is great for managing customer relationships.
It is also easy to use.

The tool is flawless.
I don't not experience any downsides when using it.

For the price, ease of use and flexibility I would give it a shot. However if you are the type of person who needs a helping hand you probably better of choosing another platform.

Ease of use. The platform offers different avenues for doing the same thing, some are for basic users, some for people with higher demands.

If you need assistance from customer service you better be seated. It takes a while to get responses, if you get responses. Apparently this is on other reviews too.

We used this software for several months before we found another that was a better fit for our company. I would recommend this software to others to see if it would work for them, as it was very user friendly.

I really liked the ease setup. The software has a lot of features and it is nice that all the modules are connected.

It seems to be a little difficult to customize the layout for quotes, invoices, POs.