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What is CallTower?

Integrating robust voice enablement, contact center solutions, productivity tools, and network support can unleash the complete potential of a unified communication suite designed for enterprises. CallTower offers all-encompassing UCaaS turnkey solutions that cater to diverse business needs. Recognizing that your workforce is your most valuable asset, it becomes crucial to adopt effective communication technologies that foster proactive collaboration among team members. With CallTower's innovative Connect portal, which was developed internally, clients can seamlessly navigate and manage rapidly evolving technologies. This unique system empowers users to oversee their services independently, eliminating the need for specialized expertise or external consultants to handle their unified communication solutions. Additionally, this approach not only enhances operational efficiency but also supports a culture of continuous improvement within organizations.

What is BCM One?

BCM One offers a diverse array of managed technology services aimed at helping businesses simplify their networks, ultimately improving communication, collaboration, and connectivity in a budget-friendly way. The complex nature of business networks can be intimidating, particularly when juggling multiple sites, different vendors, various working styles, and the ongoing changes in technological requirements, which often results in an unwieldy infrastructure. Without proper transparency, oversight, and specialized expertise, many organizations find themselves reliant on outdated legacy systems, leading to unmanageable network growth and incurring excessive costs for services that are not essential. BCM One has the capability to customize technology solutions that meet your current network needs while also accommodating future growth. Although challenges may arise within your network, it doesn't have to feel insurmountable, and BCM One is committed to presenting effective strategies. By collaborating with BCM One, you can guarantee that your network is fine-tuned to meet all your communication and collaboration needs, both in the present and as your business continues to develop. With their expert support, your network can evolve into a valuable asset rather than a cumbersome obligation, enhancing overall operational efficiency for your organization. This transformation can lead to improved productivity and a more agile response to market demands.

Media

Media

Integrations Supported

Five9
Salesforce

Integrations Supported

Azure Marketplace
Docusign
Intel Tiber AI Cloud
New Era

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows
Mac

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

CallTower

Date Founded

2002

Company Location

United States

Company Website

www.calltower.com

Company Facts

Organization Name

BCM One

Date Founded

1992

Company Location

United States

Company Website

www.bcmone.com

Categories and Features

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud PBX

Not specified

Telephony

Not specified

UCaaS

Not specified

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Categories and Features

Cloud PBX

Not specified

SIP Trunk

Not specified

Telecom Expense Management

Billing for Data
Billing for Voice
Chargeback Tracking
Contract Negotiation
Internal Cost Allocation
Mobile Line Compatibility
Usage Reporting

UCaaS

Not specified

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