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What is DelightChat?
Interact with customers through a unified dashboard, enabling smooth communication across multiple platforms. Leverage the Official WhatsApp API to effectively launch promotional campaigns and boost your sales. Recover potentially lost revenue from abandoned carts, provide timely order updates, and confirm cash-on-delivery transactions, all via WhatsApp. Enter DelightChat, a groundbreaking tool crafted for eCommerce brands that utilize WhatsApp, Instagram, and other modern messaging channels. When combined with savvy WhatsApp marketing techniques, you possess all the essential resources to grow your direct-to-consumer brand. Save valuable time while ensuring every customer inquiry is addressed across various platforms, including WhatsApp, email, Facebook, Instagram comments, Messenger, Instagram direct messages, and live chat. Utilizing the Official WhatsApp API allows for efficient messaging to your entire customer database. With remarkable engagement and delivery rates, businesses are witnessing returns reaching up to 26 times their investment in WhatsApp marketing, alongside conversion rates that surpass traditional email approaches by 7.1 times. This all-encompassing strategy not only boosts customer satisfaction but also significantly propels your brand's growth and visibility in an ever-competitive market. By embracing these innovative communication methods, brands can forge stronger relationships with their customers and enhance their overall market presence.
What is Chakra Chat?
Chakra Chat is an official platform for WhatsApp Business API, specifically designed for sales, customer support, and marketing teams.
This platform streamlines communication by utilizing a Shared Chat Inbox for managing all interactions, enabling Template Broadcast Campaigns to reach targeted audiences, and ensuring constant customer engagement through the use of Chatbots and AI Agents.
Focusing on the eCommerce industry, it allows for easy integration with popular platforms such as Shopify, WooCommerce, or Wix, which helps businesses align their product catalogs and transform WhatsApp conversations into sales prospects.
Key features include an automated chat assignment system within the Shared Chat Inbox, the ability to conduct large-scale segmented messaging through Template Broadcast Campaigns, and the implementation of Chatbots and AI Agents for enhanced conversation flow and support.
It also includes eCommerce and Catalog Integration, Lead Management, a Website Chat Widget, and in-depth Reporting & Insights to track delivery rates, read rates, and various chat metrics, along with a Management API for seamless integration with current technology infrastructures.
Also support the recently launched features of WhatsApp Business Calling API to enable WhatsApp voice call engagement and WhatsApp Groups API to power the WhatsApp Groups for API connected number
Moreover, the platform provides API Integration Partner and Agency Partner programs to further improve usability for its users.
Significantly, Chakra Chat maintains no markup on Meta's standard template message fees and accommodates multiple WhatsApp numbers through a coexistence setup, while also offering comprehensive onboarding assistance to ensure a hassle-free implementation process.
This makes it an invaluable tool for businesses looking to enhance their communication strategies and boost sales through effective engagement.
Integrations Supported
Facebook
Shopify
WhatsApp
Facebook Messenger
Gmail
Instagram
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided
Free Trial Offered?
Pricing Information
$12.49/month
Free Version
Free Trial Offered?
Supported Platforms
SaaS
iPhone
iPad
Supported Platforms
SaaS
Android
iPhone
iPad
Chromebook
Customer Service / Support
24 Hour Support
Web-Based Support
Customer Service / Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Online Training
Training Options
Documentation Hub
Webinars
Online Training
Company Facts
Organization Name
DelightChat
Company Location
India
Company Website
www.delightchat.io
Company Facts
Organization Name
ChakraHQ
Date Founded
2019
Company Location
India
Company Website
chakrahq.com
Categories and Features
Customer Communications Management
Not specified
Live Chat
Not specified
WhatsApp Marketing
Not specified
Categories and Features
WhatsApp Marketing
API
Alerts
Autoresponder
Bulk Messaging
Campaign Management
Contact Management
Multi-Language Support
Reporting / Analytics