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What is Exotel?

Exotel is a dependable and secure cloud-based phone system designed for businesses. Setting it up is straightforward, requiring no extra infrastructure or hardware. This system enables sales and support teams to operate from any location seamlessly. Customers can benefit from a tailored calling experience that enhances engagement. With Exotel's intuitive drag-and-drop builder, users can effortlessly create, manage, and monitor call flows. Additionally, initiating SMS campaigns is simple, with a promise of optimal delivery rates across more than 190 countries. User verification through SMS and calls is also made hassle-free, ensuring high success rates while remaining non-intrusive. As communication needs evolve, Exotel continues to adapt, providing businesses with innovative tools to enhance their customer interactions.

What is Ameyo by Exotel?

Ameyo provides a robust platform for managing customer engagement through a variety of channels including voice, video, chat, and social media. Its omnichannel contact center solution integrates with CRM systems and offers features like AI-driven voicebots, sentiment analysis, and dynamic reporting. Designed to optimize both customer service and operational efficiency, Ameyo helps businesses enhance customer satisfaction while reducing operational costs. With scalability, flexibility, and real-time analytics, Ameyo is a powerful tool for businesses looking to improve their customer experience management.

Media

Media

Integrations Supported

Armour365
Aura365
Automate365
Gnani Bot Builder Platform
CleverTap
Detrack
ERPNext
Kylas
LifeLinkr
Matiyas
OneHash CRM
Quickrides
Quickwork
Raven
Sell.Do
TugBiz

Integrations Supported

Armour365
Aura365
Automate365
Gnani Bot Builder Platform
CASA
Freshdesk
SmartBots
Zoho CRM

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Android

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

24 Hour Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Exotel

Date Founded

2011

Company Location

India

Company Website

exotel.com/en/

Company Facts

Organization Name

Exotel

Date Founded

2011

Company Location

India

Company Website

www.ameyo.com

Categories and Features

Communication APIs

Not specified

SMS Marketing

Not specified

Telephony

IVR / Voice Recognition

Voice Broadcasting

Not specified

Categories and Features

Auto Dialer

Not specified

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Chatbot

Not specified

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Surveys & Feedback

Voice Bot

Not specified

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