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What is Google Business Profile?

Engage with your clientele at zero expense using Google. By leveraging a Google Business Profile, formerly known as Google My Business, you unlock a plethora of features beyond a basic business listing. This free profile facilitates effortless communication with customers via Google Search and Maps, thereby boosting your online presence. You can highlight what makes your business unique by adding images and promoting special deals, which can attract potential customers to select your offerings time and again. Your customers are eager to connect, whether through phone calls, messages, or leaving feedback. With an increase in payment methods available, the opportunity to elevate your sales is unparalleled. You can track numerous engagements such as clicks, calls, bookings, and follows, giving you insights into how customers interact with your profile. Moreover, overseeing these interactions in one streamlined platform makes it easier to assess how your business is performing on Google. This comprehensive approach not only enhances customer relations but also empowers you to make informed decisions to optimize your marketing strategies.

What is Feefo?

Genuine individuals. Honest feedback. Insightful viewpoints. Remove the guesswork in improving your business and crafting an exceptional customer experience. Feefo provides you with essential tools and insights to nurture relationships, boost your brand reputation, and make informed decisions for the future. By offering state-of-the-art technology and all-encompassing support, we empower you to connect directly with your customers, achieve remarkable results, and gain a clear perspective of your business environment. Our committed team is comprised of innovators, imaginative thinkers, and seasoned professionals who are enthusiastic about being part of something remarkable. We prioritize our core values, ensuring that there are no hard-sell tactics or hidden motives; our primary goal is to utilize our expertise to help businesses of all sizes cultivate reliable relationships with their clients, improve experiences, and reach their objectives. Behind our technology, you will find dedicated individuals who are passionate about guiding you through your journey, ensuring that you always feel supported in your quest for achievement. By choosing Feefo, you’re not merely accessing a service; you are becoming part of a community that is wholeheartedly focused on nurturing your development and success while celebrating every milestone along the way.

Media

Media

Integrations Supported

Shapo
Shopify
WordPress
Cloodot
Demand Funnel AI
Endorsa
Endorsal
Google Takeout
Google Workspace
Leo
MikMak
OpenCart
Pallyy
Social Champ
Thryv
VersaCommerce
WhatConverts
Wombot
YoYo Media
emfluence Marketing Platform

Integrations Supported

Shapo
Shopify
WordPress
Cloodot
Demand Funnel AI
Endorsa
Endorsal
Google Takeout
Google Workspace
Leo
MikMak
OpenCart
Pallyy
Social Champ
Thryv
VersaCommerce
WhatConverts
Wombot
YoYo Media
emfluence Marketing Platform

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Google

Date Founded

1998

Company Location

United States

Company Website

www.google.com/business/

Company Facts

Organization Name

Feefo

Date Founded

2010

Company Location

United Kingdom

Company Website

www.feefo.com

Categories and Features

Local Marketing

Advertising Management
CRM
Email Marketing
Feedback Management
Live Chat
NAP Management (Name/Address/Phone)
Online Listings Management
PR Management
Reporting / Analytics
Review Management
SEO Management
Social Media Management
Store Locator
Website Management

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

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