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What is Haptik?

Haptik stands as the foremost Conversational AI enterprise globally, having connected with over 100 million devices and facilitated more than 2 billion conversations. Their advanced virtual assistant solutions empower Fortune 500 companies to enhance customer service, cut down operational expenses, and boost revenue. The company has been honored with several prestigious industry accolades, such as the Frost & Sullivan Award for Conversational AI Company of the Year in 2018, along with being listed by AI Time Journal as one of the Top 25 AI Companies in 2018. Notable clients and partners include Oyo Rooms and Samsung, showcasing Haptik's strong presence in the market. Additionally, Haptik became a part of the Reliance Group of Companies following a significant acquisition in April 2019, valued at $100 million, further solidifying its stature in the industry. This acquisition has enabled Haptik to expand its innovative solutions and reach even more customers around the world.

What is Conversocial?

Messaging platforms serve as the essential tools that facilitate continuous, accessible, and lasting conversations with customers. Conversocial distinctively equips your brand with proactive, personalized, and scalable solutions for conversational customer experiences. Join leading global brands that understand the crucial role messaging plays in customer engagement. With Conversocial, you can elevate customer service while nurturing stronger brand loyalty, all while efficiently managing service requests. Amplify your customer acquisition strategies through Conversocial by crafting extraordinary and unforgettable experiences enhanced by smart automation features. By employing Conversocial, you can refine your customer engagement tactics, ensuring client retention through customized messaging and individualized interactions across multiple messaging platforms. For example, one of Conversocial's partners effectively leveraged Notify to initiate over 2.5 million two-way conversations, resulting in a remarkable average open rate of 78% and an 8% engagement rate, showcasing the efficacy of this method. This not only underscores the transformative potential of Conversocial in turning customer interactions into valuable relationships but also emphasizes the importance of innovation in customer communication.

Media

Media

Integrations Supported

Facebook
Facebook Messenger
WhatsApp
Zendesk
Apple Business Chat
Brandwatch
Cirrus Contact Center
Desktop.com
Google Business Messages
Instagram
Kleene
Salesforce
Salesforce Agentforce Service
Sell.Do
Shopify
X (Twitter)
Zoho SalesIQ

Integrations Supported

Facebook
Facebook Messenger
WhatsApp
Zendesk
Apple Business Chat
Brandwatch
Cirrus Contact Center
Desktop.com
Google Business Messages
Instagram
Kleene
Salesforce
Salesforce Agentforce Service
Sell.Do
Shopify
X (Twitter)
Zoho SalesIQ

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Haptik

Date Founded

2013

Company Location

India

Company Website

www.haptik.ai/

Company Facts

Organization Name

Conversocial

Date Founded

2009

Company Location

United States

Company Website

www.conversocial.com

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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