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What is Jira?

Jira serves as a project management platform that enables comprehensive planning and tracking for your entire team’s efforts. Atlassian’s Jira stands out as the premier choice for software development teams aiming to effectively plan and create outstanding products, earning the trust of countless teams. It provides a variety of features designed to assist in the planning, tracking, and launching of top-notch software. In addition, Jira facilitates the organization and management of issues, task assignments, and the monitoring of team progress. The tool seamlessly integrates with leading development software, ensuring complete traceability from start to finish. Whether tackling minor tasks or extensive cross-department initiatives, Jira empowers you to decompose substantial ideas into actionable steps. It allows for effective organization of workloads, milestone creation, and dependency management. By linking tasks to overarching goals, team members can easily understand how their individual contributions align with the broader company objectives, ensuring everyone stays focused on what truly matters. Furthermore, with the aid of AI, Atlassian Intelligence proactively recommends tasks, streamlining the process of bringing your ambitious ideas to fruition. This not only enhances productivity but also fosters a collaborative environment among team members.

What is Hiver?

Hiver is a customer support platform designed for Gmail, enabling teams to work together on shared inboxes like orders@, services@, and support@. Seamlessly integrating with Gmail, it provides a simple and intuitive method for teams to manage customer email interactions effectively. This tool enhances collaboration among customer service teams and guarantees that inquiries are addressed quickly by the appropriate personnel. With a diverse user base of over 1500 organizations, including both established enterprises and innovative startups, Hiver supports renowned companies such as Flexport, Lonely Planet, and Upwork. Its versatility makes it a valuable asset for any team looking to streamline their email communication processes.

Media

Media

Integrations Supported

Slack
Stackreaction
Workers by Delos
Zapier
Claromentis
Core Strategy
Dock
EduBrite
Firstwork
Latenode
Obo Reveal
Original Software
Papirfly
RegDesk
Revert
SubSeq
UnSpot
Userdoc
everfind
incident.io

Integrations Supported

Slack
Stackreaction
Workers by Delos
Zapier

API Availability

Has API

API Availability

Pricing Information

Free
0-10 Users: Free
Standard: $7.50/Month
Premium: $14.50/Month
Free Version
Free Trial Offered?

Pricing Information

$15 per user per month
- Hiver Lite ($15 per user per month)
- Hiver Pro ($39 per user per month)
- Hiver Elite ($59 per user per month)
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Linux

Supported Platforms

SaaS
Android
iPhone

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Atlassian

Date Founded

2002

Company Location

United States

Company Website

www.atlassian.com/software/jira

Company Facts

Organization Name

Hiver

Date Founded

2011

Company Location

United States

Company Website

hiverhq.com

Categories and Features

AI Productivity

Not specified

AI Project Management

Not specified

Application Development

Access Controls/Permissions
Code Assistance
Code Refactoring
Collaboration Tools
Compatibility Testing
Data Modeling
Debugging
Deployment Management
Mobile Development
Reporting/Analytics
Software Development
Source Control
Testing Management
Version Control
Web App Development

Bug Tracking

Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management

Business Management

Not specified

Collaboration

Not specified

Dashboard

Not specified

DevOps

Approval Workflow
Release Management

DORA Metrics

Not specified

Gantt Chart

Not specified

Issue Tracking

Assignment Management
Dashboard
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Documentation

Not specified

IT Project Management

Not specified

Kanban

Collaboration Tools
Dependency Tracking
Milestone Tracking
Multi-Board
Roadmapping
Supports Scrum
Task Management
Time Tracking

Marketing Planning

Not specified

OKR

Not specified

Product Management

Not specified

Product Roadmap

Not specified

Productivity

Not specified

Project Management

Agile Methodologies
Client Portal
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Traditional Methodologies

Project Planning

Not specified

Project Tracking

Not specified

Remote Work

Not specified

Reporting

Not specified

Resource Management

Not specified

Scrum

Backlog Management
Collaboration Board
Daily Reports
Iteration Management
Milestone Tracking
Prioritization
Progress Tracking
Release Planning
Roadmapping
Sprint Planning
Task Management

Strategic Planning

Not specified

Task Management

Collaboration
Create Subtasks
Gamification
Gantt Charts
Mobile Access
Percent-Complete Tracking
Progress Tracking
Recurring Tasks
Reporting/Analytics
Spreadsheet View
Task Board View
Task Planning
Task Scheduling
Task Tracking
Time Tracking
To-Do List View

Work Management

Not specified

Workflow Automation

Not specified

Workflow Management

Not specified

Categories and Features

AI Customer Service

Not specified

Collaboration

Chat / Messaging
Project Management
Real Time Editing
Task Management

Customer Service

Email Management

Email Management

Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes

Help Desk

Incident Management
Knowledge Base
Live Chat
Real-time Chat

Issue Tracking

Not specified

Remote Work

Not specified

Task Management

Collaboration
Create Subtasks
Mobile Access
Progress Tracking
Reporting/Analytics
Task Board View
Task Tracking
To-Do List View

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