Microsoft 365 Copilot vs. Augment

With Assembled, support leaders can unify human and AI agents in one intelligent platform that drives efficiency without compromising quality. Our technology enables over 50% automation of customer interactions, precise demand forecasting, and optimized staffing across in-house teams and BPO partners. From live workload balancing to AI agents that match your workflows and brand voice, Assembled ensures every chat, call, and email is handled with speed and consistency. Companies including Stripe, Canva, and Robinhood trust Assembled to elevate the customer experience and reduce operational costs. Core solutions span workforce and vendor management, real-time performance visibility, and AI Copilot — giving agents translation, reply suggestions, and instant task automation to resolve issues faster.

TRANSFORM YOUR PROPOSALS & RFP RESPONSE PROCESS Efficiency, Consistency, and Accuracy—All Within Microsoft Word Elevate your business proposals, RFP responses, and Statements of Work (SOWs) with Expedience—your all-in-one solution for speed, consistency, and absolute accuracy, seamlessly integrated right into Microsoft Word. Say goodbye to tedious workflows and hello to flawless, professional documents every time. POWER OF MICROSOFT, UNLOCKED • Copilot Generative AI: Harness cutting-edge AI to generate content intelligently and effortlessly. • Excel Data Integration: Instantly pull in data from your spreadsheets for fast, error-free proposals. • Realtime Collaboration: Work together within Word, anywhere, anytime—no toggling between platforms. • Corporate Branding: Guarantee your brand is front and center, every single time. INSTANT, SELF-SERVICE SALES DOCS Build proposals, sales documents, and SOWs with just a few clicks—even directly from Excel. Expedience automates Microsoft Word templates to bring guidance to sales teams ensuring the correct items are included on every proposal. CONTENT YOU CAN COUNT ON Access a library of carefully curated, branded, and pre-approved content—all ready for use inside Microsoft Word. Expedience ensures your team never has to waste time proofing or second-guessing your messaging.

Robin by Atera is an autonomous IT operations platform designed to deliver enterprise-grade technical support by automatically resolving device and cloud-related issues. The system uses agentic AI to handle the full lifecycle of IT support requests, from intake to resolution. When an employee submits a request through channels such as Microsoft Teams, Slack, email, or an IT portal, Robin immediately analyzes the issue and verifies the user through integrated identity systems. The platform gathers relevant device and system data to diagnose the problem and determine the appropriate resolution steps. Robin can perform a wide range of actions directly on devices and cloud environments, including installing applications, repairing software, managing system updates, resolving network connectivity issues, and monitoring hardware performance. The platform follows defined security policies and approval workflows to ensure that actions are compliant with organizational rules and access permissions. Robin also logs every action and decision in an audit trail, providing full visibility into support operations. Over time, the system improves its performance through continuous learning by analyzing past incidents, actions, and outcomes. Organizations can monitor Robin’s activities through analytics dashboards that track ticket volumes, resolution patterns, and system performance. By automating technical support tasks and resolving incidents autonomously, Robin helps organizations reduce IT workload, eliminate support delays, and improve overall operational efficiency.

Viktor is a fully autonomous AI coworker designed to operate directly inside your Slack or Microsoft Teams workspace and execute real work across your organization. Rather than functioning as a simple chatbot, Viktor runs on its own cloud-based computer where it writes code, deploys applications, and performs complex multi-step tasks. It connects to more than 3,000 integrations through native APIs and browser automation, enabling it to manage advertising campaigns, analyze product metrics, update documents, and create tickets across tools like Linear and PostHog. Viktor proactively monitors systems and identifies anomalies, proposing concrete actions instead of merely sending alerts. It can run continuously for weeks while retaining context about team goals, project timelines, and previous decisions. Within Slack threads, team members can request data summaries, backend updates, marketing optimizations, or workflow automation and receive structured, actionable responses. Before executing changes, Viktor presents pending actions for approval, maintaining transparency and control. The platform supports scheduled tasks such as automated reports, audits, and recurring check-ins. Its persistent workspace context ensures continuity even as projects evolve over time. Available in Starter, Team, and Enterprise tiers, Viktor adapts to both small teams and large organizations. Built by experienced engineers and backed by leading investors, it positions itself as a productivity multiplier rather than a simple assistant. By embedding autonomous execution directly into Slack, Viktor transforms everyday collaboration into a coordinated, AI-powered operating system for modern teams.

Multi-Entity Cloud Accounting Software for Growing Businesses Gravity Software is an intuitive, cloud-based accounting solution built for small to mid-market companies that have outgrown entry-level systems like QuickBooks or legacy software like Sage 50. Built on the Microsoft Power Platform (Dynamics 365), Gravity combines robust financial management tools with enterprise-level scalability — without the high cost or complexity of traditional ERP systems. 🎈 Manage multiple entities and locations in one system 🎈 Visualize performance with Power BI dashboards 🎈 Automate accounts payable and approval workflows 🎈 Eliminate silos with unified financial, sales & service data 🎈 Improve cash flow and decision-making with real-time insights Trusted by businesses in real estate, family offices, healthcare, professional services, hospitality, and nonprofits, Gravity is designed to simplify complex accounting and help your organization grow smarter. 👉 Learn more or schedule a demo at gogravity.com

Fathom serves as a complimentary AI meeting assistant that swiftly captures, transcribes, and summarizes meetings held on platforms such as Zoom, Google Meet, or Microsoft Teams, allowing participants to concentrate on the discussions rather than jotting down notes. This intelligent assistant is designed to enhance productivity and efficiency by providing concise summaries in less than 30 seconds while integrating seamlessly with your CRM for effortless follow-up actions. Among its standout features are real-time transcription, the ability to highlight key moments, and options for sharing clips, making it an excellent choice for teams aiming to optimize their meeting processes and minimize administrative burdens. Additionally, Fathom's user-friendly interface ensures that users can easily navigate its functionalities, further streamlining the meeting experience.

LM-Kit.NET serves as a comprehensive toolkit tailored for the seamless incorporation of generative AI into .NET applications, fully compatible with Windows, Linux, and macOS systems. This versatile platform empowers your C# and VB.NET projects, facilitating the development and management of dynamic AI agents with ease. Utilize efficient Small Language Models for on-device inference, which effectively lowers computational demands, minimizes latency, and enhances security by processing information locally. Discover the advantages of Retrieval-Augmented Generation (RAG) that improve both accuracy and relevance, while sophisticated AI agents streamline complex tasks and expedite the development process. With native SDKs that guarantee smooth integration and optimal performance across various platforms, LM-Kit.NET also offers extensive support for custom AI agent creation and multi-agent orchestration. This toolkit simplifies the stages of prototyping, deployment, and scaling, enabling you to create intelligent, rapid, and secure solutions that are relied upon by industry professionals globally, fostering innovation and efficiency in every project.

Letsignit operates as a unified solution for managing email signatures across organizations of any scale. It facilitates the design, distribution, and management of signatures for all staff members, promoting consistency throughout the organization and reducing the frequency of manual update requests, which utilize directory information such as Active Directory. Designed specifically for users of Microsoft 365 and Exchange, it is compatible with major email clients, ensuring brand integrity and adherence to regulations while allowing Marketing and Communications departments to conduct targeted banner campaigns with ease. Additionally, Letsignit is hosted on Microsoft Azure and complies with ISO 27001 and ISO 27018 certifications, guaranteeing that it meets the rigorous security expectations of enterprises, all while streamlining signature management for extensive use. This all-encompassing strategy not only aids organizations in maintaining a professional appearance through uniform email branding but also enhances operational efficiency by minimizing administrative burdens.

Forethought stands out as the leading generative AI solution for customer support, serving as an always-on team member at your disposal. With its training on your specific data sets and adherence to stringent security measures, Forethought facilitates seamless interactions through AI, streamlining processes to enhance response times, resolution rates, and overall customer satisfaction at every touchpoint. - Incorporate a round-the-clock AI agent to alleviate your team's workload, allowing them to concentrate on providing outstanding support. - Forethought uniquely processes both historical and current ticket data tailored to your business needs, ensuring a highly personalized customer experience. - We prioritize not just compliance with privacy regulations, but aim to redefine them, guaranteeing that your data remains protected throughout all interactions. Additionally, our commitment to continuous improvement means we are always refining our systems to better serve you and your clientele.

Devin Desktop is an AI-powered integrated development environment that enables developers to manage fleets of coding agents while maintaining complete control over the software development lifecycle. Built as the evolution of Windsurf, the platform combines advanced AI agents, a fully featured IDE, and collaborative workflow management into a single development experience. Developers can assign coding tasks to local or cloud-based agents, allowing autonomous execution of research, implementation, testing, debugging, optimization, and documentation activities. The platform's Agent Command Center provides centralized visibility into ongoing agent work, making it easier to coordinate multiple development efforts simultaneously. Features such as Spaces enable shared context and Git worktrees across agents, while Fast Context rapidly surfaces relevant code, files, and dependencies to accelerate development. Devin Desktop includes Supercomplete, which predicts developer intent beyond simple code completion, helping users work faster and remain focused. The platform supports multiple AI models and agent frameworks through the Agent Client Protocol, providing flexibility across different coding workflows and use cases. Extensive integrations with development, collaboration, monitoring, and project management tools allow organizations to connect AI-assisted development with their existing technology stack. Built-in code review, debugging, and traceability features ensure developers can inspect, validate, and refine every AI-generated change before deployment. The platform is designed for organizations that want to scale AI-assisted software engineering while maintaining visibility, governance, and code quality standards. Devin Desktop helps developers and engineering teams accelerate software delivery by combining autonomous AI execution with professional development tools and human oversight.