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What is ROGER365.io?

ROGER365.io is recognized as a Microsoft-certified CCaaS (Contact Center as a Service) platform that transforms Microsoft Teams into a highly advanced, AI-enhanced omnichannel contact center. This groundbreaking solution integrates multiple communication methods, such as voice calls, webchat, WhatsApp, SMS, Facebook, and email, into a unified Teams-native interface, thereby removing the necessity for disparate systems. Its standout features include: - Unified Omnichannel Hybrid Queues – consolidating all communication channels into a single, efficient queue - Intelligent Routing – offering options for skills-based, round-robin, and Teams presence-based distribution of inquiries - Agent Support Tools – supplying real-time insights into queues, call management, note-taking, and scheduling callbacks - Supervisor Dashboards – facilitating live monitoring, whisper, and barge functionalities for enhanced management - AI and Automation Solutions – leveraging Azure OpenAI, Copilot, sentiment analysis, and customizable workflow triggers to improve efficiency - CRM and Power Platform Connectivity – seamlessly connecting Dynamics 365, Power Automate, and custom Power Apps into the agent experience - Comprehensive Reporting – delivering both real-time and historical analytics across all communication channels As a cloud-native solution, it can be set up in under ten minutes, and it has earned the confidence of well-respected brands like Rijksmuseum, Quooker, and Tony's Chocolonely, illustrating its reliability and effectiveness in improving customer interactions. This innovative approach not only simplifies operational processes but also markedly elevates the customer experience, making it a valuable asset for businesses striving for excellence.

What is Evolve IP?

Maximize your workforce’s potential by utilizing premium collaboration solutions from Microsoft and Cisco, seamlessly integrated with Evolve IP’s acclaimed enterprise voice and communication services. Our bespoke Purpose-Built® offering is tailored to your organization's needs, significantly boosting employee productivity and improving operational efficiency. Evolve IP Desktop Services, which encompass DaaS, RMM, ITaaS, and more, empower your team to work remotely while allowing IT departments to easily manage, secure, and update devices and applications for all users. Enhance your customer service capabilities with Evolve IP's highly regarded omnichannel contact center solution, recognized in Gartner’s CCaaS Magic Quadrant for three consecutive years and achieving the highest client recommendation score among all vendors assessed. This customized communications and contact center platform is specifically designed to address your business’s unique requirements, ensuring effective and seamless communication. By opting for Evolve IP, you are making a strategic investment in technology that not only enhances your organization's productivity but also improves overall employee satisfaction and engagement. Ultimately, this holistic approach will lead to a more cohesive and efficient work environment for your entire team.

Media

Media

Integrations Supported

Microsoft Teams
Act!
GoldMine CRM
Google Contacts
Microsoft 365
NetSuite
Sage CRM
Salesforce
Sugar Sell
Verint Workforce Engagement
Zendesk

Integrations Supported

Microsoft Teams
Act!
GoldMine CRM
Google Contacts
Microsoft 365
NetSuite
Sage CRM
Salesforce
Sugar Sell
Verint Workforce Engagement
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

€25/user/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ROGER365.io

Date Founded

2021

Company Location

The Netherlands

Company Website

www.roger365.io

Company Facts

Organization Name

Evolve IP

Date Founded

2011

Company Location

United States

Company Website

www.evolveip.net

Categories and Features

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Desktop as a Service (DaaS)

Admin Console
Application Management
BYOL Management
Backup & Recovery
Cloud Encryption
Device Management
File Management
GPU Virtualization
Multi-Factor Authentication
Policy Management
Single Sign On
User Provisioning

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Virtual Desktop (VDI)

Desktop-as-a-Service
Load Balancing
Multi-Device Support
Multi-Factor Authentication
Permissions / Access Controls
Self Service Portal
Third Party Integration

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