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What is Teloz?

The Teloz cloud contact center facilitates effortless collaboration among team members, clients, and various integrations within a unified platform, markedly improving your organization's productivity and operational effectiveness. By bringing together all vital communications, you can strengthen your business processes. Discover one of the most comprehensive cloud phone systems accessible globally. With a cooperative contact center, you can ensure seamless experiences for both customers and agents. Embrace new opportunities with advanced data while integrating the applications your teams depend on. As your business evolves, the calling functionalities will adapt to meet your customers' needs. Enhance the impact of your voice solutions through smart call routing, performance analytics for your workforce, and additional features that elevate customer engagement and satisfaction in the Teloz cloud contact center. We understand the significant hurdles your business faces today, and we are dedicated to supporting your success. This all-encompassing strategy not only optimizes your operations but also cultivates a more unified work atmosphere while preparing your organization for future growth.

What is Diabolocom?

For more than twenty years, Diabolocom has been revolutionizing the way businesses engage with their customers through its innovative cloud-native Contact Center as a Service (CCaaS) platform. Utilizing exclusive generative AI technology, Diabolocom offers sophisticated automation, enhanced accessibility, and insightful analytics designed to meet the evolving requirements of customer service and sales. The AI Assistant provided by Diabolocom enriches each customer interaction by delivering real-time transcription, evaluating satisfaction levels, and offering guidance on the most effective next steps to take. What sets Diabolocom apart is the seamless integration of native AI focused on customer experience alongside comprehensive telecom capabilities, resulting in a highly personalized telephony service. By streamlining repetitive tasks, organizations can shift their attention towards fostering customer loyalty and enhancing revenue generation. Our solution can be integrated either natively or through APIs with popular CRM platforms such as Salesforce, Oracle, and Microsoft Dynamics, guaranteeing thorough visibility across all customer interactions. Esteemed brands like Mitsubishi Electric, Nikon, and Brinks trust Diabolocom to provide unique, AI-enhanced customer experiences. With a remarkable 97% reduction in post-call handling times and a 12% decrease in customer churn, our platform not only boosts operational efficiency but also empowers teams to remain adaptable in a fast-changing market landscape. This commitment to innovation is why Diabolocom continues to lead the industry in customer engagement solutions.

Media

Media

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Salesforce
Zendesk
Ajoxi
Google Workspace
Intercom
Microsoft 365
WhatsApp
Zapier
Zoho CRM

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Salesforce
Zendesk
CROSS-CRM
Microsoft Dynamics 365
Microsoft Teams
Modjo
Oracle CRM On Demand
Pega CRM
SAP CRM
ServiceNow

API Availability

Has API

API Availability

Has API

Pricing Information

$3.99 per month
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
On-Prem

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Teloz

Company Location

United States

Company Website

www.teloz.com

Company Facts

Organization Name

Diabolocom

Date Founded

2005

Company Location

France

Company Website

www.diabolocom.com

Categories and Features

Call Center

Not specified

Telephony

Not specified

Categories and Features

AI Call Center

Not specified

Business VoIP

Call Parking
Call Recording
Contact Management
IVR / Voice Recognition
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

IVR

Not specified

Sales Dialers

Not specified

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Virtual Phone Number

Not specified

Workforce Optimization (WFO)

Quality Management
Real-time Guidance
Reporting
Speech Analytics

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