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What is Teloz?

The Teloz cloud contact center facilitates effortless collaboration among team members, clients, and various integrations within a unified platform, markedly improving your organization's productivity and operational effectiveness. By bringing together all vital communications, you can strengthen your business processes. Discover one of the most comprehensive cloud phone systems accessible globally. With a cooperative contact center, you can ensure seamless experiences for both customers and agents. Embrace new opportunities with advanced data while integrating the applications your teams depend on. As your business evolves, the calling functionalities will adapt to meet your customers' needs. Enhance the impact of your voice solutions through smart call routing, performance analytics for your workforce, and additional features that elevate customer engagement and satisfaction in the Teloz cloud contact center. We understand the significant hurdles your business faces today, and we are dedicated to supporting your success. This all-encompassing strategy not only optimizes your operations but also cultivates a more unified work atmosphere while preparing your organization for future growth.

What is Local Measure Engage?

Engage offers a uniquely tailored and outstanding experience by leveraging the capabilities of AWS and Generative AI. Traditional contact center systems, which are often cumbersome and outdated, can lead to excessive costs and inefficiencies. Local Measure's Engage For Amazon Connect is designed to meet the demands of today's consumers effectively. As a Contact Center as a Service, Engage takes care of all upgrades and enhancements, eliminating the need for costly agent licenses or complex hardware setups. Our pricing model based on consumption is flexible enough to suit businesses of various sizes. To successfully establish a brand, prioritizing customer needs is essential. Engage empowers agents with tools such as sentiment analysis and chatbots, allowing them to gain deeper insights into customer behavior and enhance user experience. Engage supports multiple communication channels, including Voice, Email, SMS, Facebook Messenger, Instagram DM, Twitter DM, WhatsApp, WeChat, LINE, and Web Chat, ensuring comprehensive customer engagement. This multi-channel approach not only streamlines interactions but also helps businesses connect with their audience in the ways that are most effective for them.

Media

Media

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Salesforce
WhatsApp
Zendesk
Ajoxi
Google Workspace
Microsoft 365
Zapier
Zoho CRM

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Salesforce
WhatsApp
Zendesk
Amazon Connect
Apple Business Chat
Confluence
Instagram
Jira
LINE
Microsoft Teams
Shopify
WeChat
X (Twitter)

API Availability

Has API

API Availability

Has API

Pricing Information

$3.99 per month
Free Version
Free Trial Offered?

Pricing Information

On-Demand—Pay as you go for just 20¢ USD for every unit. Inclusions are as per the Medium Plan EXCEPT for Microsoft Teams Address Book, Engage CTI for Salesforce, and Utilities.

Essential Plan - $41,988 for 12 months, including up to 100,000 units per month. 4c for every additional unit that you go over your monthly allocation.

Select Plan - $87,588 for 12 months, including up to 250,000 units per month. 3c for every additional unit that you go over your monthly allocation.

Enterprise Plan - $143,988 for 12 months, including up to 500,000 units per month. 2c for every additional unit that you go over your monthly allocation.

Elite Plan - $239,988 for 12 months, including up to 1,500,000 units per month. 1c for every additional unit that you go over your monthly allocation.

Ultimate Plan - $41,988 for 12 months, including up to 10,00,000 units per month. 0.5c for every additional unit that you go over your monthly allocation.

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Teloz

Company Location

United States

Company Website

www.teloz.com

Company Facts

Organization Name

Local Measure

Date Founded

2013

Company Location

Australia

Company Website

www.localmeasure.com

Categories and Features

Call Center

Not specified

Telephony

Not specified

Categories and Features

AI Call Center

Not specified

Call Center

Blended Call Center
Call Logging
Call Recording
IVR / Voice Recognition
Inbound Call Center
Queue Management
Real-time Chat
Reporting/Analytics

Communications

Not specified

Customer Communications Management

Chat / Messaging
Multi-Channel Communications
Personalization

Customer Experience

Analytics
Dashboard
Knowledge Management
Multi-Channel Collection
Sentiment Analysis

Customer Service

Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Social Media Integration
Surveys & Feedback
Workflow Management

Telephony

Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting

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