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What is VoIPSetu?

VoIPSetu serves as a premium enhancement suite for 3CX, elevating its capabilities with features such as enhanced visibility, powerful analytics, artificial intelligence functions, automation, and supervisory instruments, which empower businesses, contact centers, BPOs, sales teams, and support groups to refine call management without needing to replace their existing 3CX infrastructure. This all-encompassing suite features tools such as Advanced Wallboards, AI Call Analytics, CRM Integration, Call Recording Manager, Supervisor Console, and an AI Receptionist & IVR Builder, allowing teams to monitor live agent activities and queues, leverage AI for detailed call analysis including transcription and sentiment assessment, efficiently navigate through recordings, automate CRM call logging, provide immediate coaching to agents, and design visual IVR workflows with ease. The platform's goal is to convert 3CX call data into actionable operational insights, thereby giving supervisors greater control over daily communication activities and processes. By utilizing these sophisticated tools, organizations can optimize their communication strategies, enhance overall team productivity, and ultimately drive better customer experiences. This innovation not only streamlines communication but also fosters a more data-driven approach to managing interactions, enabling businesses to adapt swiftly to changing needs.

What is 2Ring Dashboards & Wallboards?

This online solution, which works seamlessly with platforms such as Amazon Connect, Five9, Genesys Cloud CX, NICE CXone, and Webex Contact Center, enables the visualization of real-time data on expansive displays within contact centers (known as wallboards) as well as on the desktops of supervisors, agents, and mobile devices for executives (referred to as dashboards). Users can easily configure visual alerts (such as color changes and blinking notifications) and audible alerts (one-time or repetitive) based on established thresholds. You have the option to arrange a demo or try it at no cost, allowing you to explore the limitless customization of views utilizing a variety of pre-built key performance indicators (KPIs), images, scrolling text, YouTube videos, and PowerPoint presentations (facilitated through PDF export, with 2Ring Dashboards and Wallboards managing the content rotation). Furthermore, 2Ring Dashboards & Wallboards empowers supervisors and business users to disseminate information in real-time across all displays, ensuring everyone stays informed and engaged with the latest updates. This capability fosters a more dynamic and responsive work environment within the contact center.

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Media

Integrations Supported

Integrations Supported

Amazon Connect
Cisco Unified Contact Center
Five9
Genesys Cloud CX
ServiceNow
Webex Contact Center

API Availability

API Availability

Has API

Pricing Information

$15

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Chromebook
Linux

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Online Training
On-Site Training

Company Facts

Organization Name

VoIPSetu

Date Founded

2015

Company Location

United States

Company Website

www.voipsetu.com

Company Facts

Organization Name

2Ring

Company Location

United States, Slovakia

Company Website

www.2ring.com/products-manager/dashboards-wallboards-uccx-ucce-pcce-hcs/general/

Categories and Features

Telemarketing

Not specified

Categories and Features

Dashboard

Data Source Integrations
Functions / Calculations
Interactive
KPIs
Private Dashboards
Public Dashboards
Themes
Visual Analytics

Digital Signage

Not specified

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