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What is Yelp Host?

Yelp Host represents a cutting-edge AI-powered telephone assistant tailored for the restaurant industry, ensuring that every customer call is handled promptly by managing inquiries around the clock. This solution can adeptly answer patron questions, facilitate the scheduling and modification of reservations, provide instant updates on current wait times, filter out unwanted spam calls, gather special requests, and send follow-up messages that include menus or pertinent links, all without requiring any human involvement. With a comprehensive database of restaurant-related information, the system integrates smoothly with the restaurant's existing operations, delivering uninterrupted support even when staff is occupied, unavailable, or off-duty. By implementing Yelp Host, restaurants can dramatically improve the customer experience through rapid and accurate phone interactions, reduce missed opportunities, streamline the reservation process, and enable team members to focus on delivering exceptional service rather than handling phone calls. This innovative technology not only boosts operational productivity but also contributes to enhanced customer satisfaction and loyalty, paving the way for sustained success in the competitive dining landscape. Furthermore, it empowers restaurants to adapt quickly to changing customer needs, ensuring they remain at the forefront of service excellence.

What is Auto-Respond?

Auto-Respond quickly connects with new leads as soon as they arrive, regardless of whether they come through platforms such as Yelp, Thumbtack, Facebook Messenger, Facebook Lead Ads, Instagram DMs, Google Local Services Ads, or Nextdoor, providing a personalized reply in under two seconds, 24/7, even on nights and weekends. In addition, an AI voice agent can promptly follow up with a call to the prospective customer. This service is particularly tailored for home-service sectors, including plumbers, roofers, HVAC technicians, cleaners, and contractors, where timely responses are essential; studies conducted by MIT's Dr. James Oldroyd indicate that even short delays of 5-30 minutes can drastically diminish the likelihood of making contact with a lead. An automated multi-touch follow-up system is implemented, sending reminders on Day 1, Day 3, and Day 7, and will stop immediately once the customer engages or schedules a service. The setup process is efficient and can be completed in under two minutes. The pricing model is clear-cut: $99 monthly for Yelp, $99 for Thumbtack, $49 for Facebook Messenger, $19 for Facebook Lead Ads, and an extra $10 per month for each voice agent number, along with $1 per minute for outbound calls. Users can take advantage of a 7-day free trial that involves no contracts, hidden fees per lead, or restrictions on the number of leads. This innovative strategy not only boosts response rates but also significantly improves customer interaction, ensuring businesses can thrive in a competitive landscape. Moreover, the system’s efficiency allows companies to focus on service delivery while maintaining high engagement with potential clients.

Media

Media

No images available

Integrations Supported

Yelp
Apple Maps
Facebook
Facebook Ads
Facebook Messenger
Google Ads
Google Cloud Search
Instagram
Nextdoor
Thumbtack
Yelp Guest Manager

Integrations Supported

Yelp
Apple Maps
Facebook
Facebook Ads
Facebook Messenger
Google Ads
Google Cloud Search
Instagram
Nextdoor
Thumbtack
Yelp Guest Manager

API Availability

Has API

API Availability

Has API

Pricing Information

$129 per month
Free Trial Offered?
Free Version

Pricing Information

$19/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Yelp

Date Founded

2004

Company Location

United States

Company Website

business.yelp.com/restaurants/products/yelp-host/

Company Facts

Organization Name

Auto-Respond

Date Founded

2023

Company Location

United States

Company Website

auto-respond.com

Categories and Features

Categories and Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

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