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What is ZepCall?

ZepCall is a click-to-call platform designed to turn website visitors into customers. It features an Instant One-One Phone Call option that lets users add a call button to their websites and mobile applications for immediate call connections. Additionally, users can obtain a Virtual Number for enhanced communication. This solution is user-friendly, making it easy to implement without needing any technical expertise. With ZepCall, businesses can effectively streamline their customer interactions and boost sales.

What is Fastcall?

Fastcall is a cloud communication solution designed specifically for teams that leverage Salesforce, allowing for both inbound and outbound calling directly within the Salesforce ecosystem. This platform enables professionals in sales and customer service to make and receive calls effortlessly, utilizing features like click-to-call and linking call activities to Salesforce records seamlessly. It offers a range of functionalities including call routing, queues, IVR, call recording, voicemail, monitoring, reporting, and the automated logging of activities, although the availability of these features depends on the selected plan and its configuration. Furthermore, Fastcall extends its capabilities to business texting and messaging, integrating features for applications like WhatsApp as well. Administrators can easily configure users, phone numbers, and call flows right from Salesforce, while agents have the flexibility to access the platform via both desktop and mobile interfaces. This comprehensive solution is particularly beneficial for organizations looking to merge telephony and contact center functionalities with their Salesforce CRM, making it an ideal option for sales teams, customer service departments, and contact center operations, thereby fostering a unified communication experience for all users. The integration not only enhances productivity but also improves collaboration among team members, ultimately driving better business outcomes.

Media

Media

Integrations Supported

Salesforce
Zoho CRM

Integrations Supported

Salesforce
Slack
Twilio
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

₹6000
Quarterly, half-yearly and annual plans
Free Trial Offered?

Pricing Information

$30/user/month
Monthly billing is $30 per user per month; annual billing is $24 per user per month. A 10-user minimum applies. Additional usage charges may apply to calling and messaging.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android

Customer Service / Support

Standard Support
24 Hour Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Shivtel Communications

Date Founded

2018

Company Location

India

Company Website

zepcall.com

Company Facts

Organization Name

Fastcall

Date Founded

2007

Company Location

United States

Company Website

fastcall.com

Categories and Features

Telephony

Auto-Dialer
Call Monitoring
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting

Categories and Features

Call Tracking

Not specified

Telephony

Not specified

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