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What is Zo by Zocdoc?

Zo, created by Zocdoc, is an advanced AI-powered phone assistant that efficiently handles incoming scheduling calls, thereby reducing the annoyance associated with hold times and traditional IVR systems while seamlessly booking patient appointments directly into current electronic health record (EHR) systems through natural and engaging conversations. Capable of managing an unlimited number of calls simultaneously, Zo independently resolves up to 70% of scheduling queries, escalating more complex issues to human staff only when necessary. Furthermore, Zo can be customized to align with the specific booking procedures of various practices, integrates smoothly with their telecommunications and EHR systems, and intelligently directs patients by routing routine requests to nurse practitioners and reserving intricate matters for physicians. Practices incur charges solely for successfully scheduled appointments, eliminating any upfront costs, per-minute charges, or burdensome contracts, making it a low-risk implementation choice. Early adopters have noted that the average time to resolve calls is less than 3 minutes and 30 seconds, with no hold time involved, along with patient satisfaction ratings exceeding 80%. This remarkable efficiency not only streamlines operations but also greatly enhances the overall experience for patients, fostering a more positive interaction with healthcare services. Additionally, such a system empowers healthcare providers to focus more on patient care rather than administrative tasks, thus contributing to a more effective healthcare environment.

What is Lydoh?

Lydoh serves as an AI-driven, cloud-based front desk solution specifically designed for independent healthcare facilities, including medical, dental, veterinary, chiropractic, and med spa practices. It operates round the clock, efficiently managing incoming calls, responding to frequently asked questions with pre-approved answers, and gathering requests for appointments, prescription refills, and other matters for staff review. Healthcare practices can use a dedicated phone number and receive detailed reports on both answered and missed calls, while also sending appointment reminders and communicating with patients through text messages. With customizable after-hours protocols, urgent calls can be directed to an available provider, and the dashboard meticulously tracks call logs and escalation instances. While Lydoh is built to avoid providing diagnoses or medical advice, it ensures that emergencies are promptly referred to the appropriate emergency services. Eligible practices have the opportunity to establish a Business Associate Agreement. The service is further enhanced by an intuitive web dashboard and mobile accessibility, which streamline the management of communications within the practice, thus improving the overall efficiency of patient interactions. This holistic strategy is designed to optimize operations while maintaining a strong focus on patient safety and satisfaction, ultimately fostering stronger relationships between healthcare providers and patients. By integrating advanced technology into daily operations, Lydoh aims to transform the way healthcare practices manage their front desk functions.

Media

Media

No images available

Integrations Supported

Google Cloud Platform

Integrations Supported

Make
Zapier

API Availability

API Availability

Has API

Pricing Information

Free
Free Version

Pricing Information

$49/month
The Text plan is $49/month and does not include AI voice answering. The pricing index lists After Hours at $99/month with 300 voice minutes and Frontdesk at $249/month with 1,200 minutes; usage beyond included minutes is $0.25/minute. Other Lydoh product pages advertise a flat $199/month plan with unlimited calls and no overage. A 14-day free trial is available.
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Mac

Supported Platforms

SaaS
Android
iPhone

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Zocdoc

Date Founded

2007

Company Location

United States

Company Website

www.zocdoc.com/about/ai-phone-assistant/

Company Facts

Organization Name

Zuzis LLC

Date Founded

2026

Company Location

United States

Company Website

lydoh.com

Categories and Features

AI Receptionists

Not specified

AI Voice Agents

Not specified

Categories and Features

AI Receptionists

Not specified

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