Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Podium Reviews & Ratings
    2,128 Ratings
  • Assembled Reviews & Ratings
    260 Ratings
    Company Website
  • Numa Reviews & Ratings
    14 Ratings
    Company Website
  • Modento Reviews & Ratings
    89 Ratings
    Company Website
  • Squaretalk Reviews & Ratings
    277 Ratings
    Company Website
  • Intermedia Unite Reviews & Ratings
    1,621 Ratings
    Company Website
  • Phonexa Reviews & Ratings
    238 Ratings
    Company Website
  • DoctorConnect Reviews & Ratings
    84 Ratings
    Company Website
  • RXNT Reviews & Ratings
    551 Ratings
    Company Website
  • Dialpad Support Reviews & Ratings
    1,584 Ratings
    Company Website

What is Zo by Zocdoc?

Zo, created by Zocdoc, is an advanced AI-powered phone assistant that efficiently handles incoming scheduling calls, thereby reducing the annoyance associated with hold times and traditional IVR systems while seamlessly booking patient appointments directly into current electronic health record (EHR) systems through natural and engaging conversations. Capable of managing an unlimited number of calls simultaneously, Zo independently resolves up to 70% of scheduling queries, escalating more complex issues to human staff only when necessary. Furthermore, Zo can be customized to align with the specific booking procedures of various practices, integrates smoothly with their telecommunications and EHR systems, and intelligently directs patients by routing routine requests to nurse practitioners and reserving intricate matters for physicians. Practices incur charges solely for successfully scheduled appointments, eliminating any upfront costs, per-minute charges, or burdensome contracts, making it a low-risk implementation choice. Early adopters have noted that the average time to resolve calls is less than 3 minutes and 30 seconds, with no hold time involved, along with patient satisfaction ratings exceeding 80%. This remarkable efficiency not only streamlines operations but also greatly enhances the overall experience for patients, fostering a more positive interaction with healthcare services. Additionally, such a system empowers healthcare providers to focus more on patient care rather than administrative tasks, thus contributing to a more effective healthcare environment.

What is Otto?

Otto is an AI-driven phone assistant specifically designed for the hospitality sector, adept at managing all incoming calls, processing food orders, overseeing reservations, and addressing customer questions, which enables staff to focus more on guest interactions. More than merely an answering service, Otto operates as a digital colleague available round-the-clock, facilitating natural conversations, accurately recording detailed orders, arranging table bookings, handling common inquiries, and escalating complex matters when required. This cutting-edge assistant integrates effortlessly with a venue’s existing phone systems and connects to CRM platforms, ordering workflows, and kitchen operations, transforming each customer interaction into a seamless part of daily operations instead of adding extra tasks. Additionally, Otto can be tailored to embody the distinctive brand voice of each establishment, ensuring that restaurants, cafés, bars, and takeaways provide a uniform and high-quality experience for their customers while harnessing the power of AI. By implementing Otto, venues not only boost their operational efficiency but also cultivate deeper relationships with their clientele. Ultimately, Otto represents a significant advancement in the way hospitality businesses communicate with their customers, leading to improved satisfaction and loyalty.

Media

Media

Integrations Supported

Google Cloud Platform

Integrations Supported

Google Cloud Platform

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

$99 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zocdoc

Date Founded

2007

Company Location

United States

Company Website

www.zocdoc.com/about/ai-phone-assistant/

Company Facts

Organization Name

Otto

Date Founded

2025

Company Location

Australia

Company Website

callotto.ai/

Popular Alternatives

Popular Alternatives