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What is klink.cloud?

Klink.cloud is a comprehensive customer engagement platform that enhances service efficiency by unifying various communication methods, such as in-app calls, social media messages, and SMS. Utilizing conversational AI and automated bots, it facilitates seamless interactions while providing virtual numbers globally. This platform is particularly beneficial for contact centers and businesses aiming to elevate their customer experience. In addition to its communication capabilities, Klink.cloud features a powerful CRM system, effective ticket management, and in-depth reporting tools, along with insightful analytics to optimize performance further. By incorporating such diverse functionalities, Klink.cloud empowers organizations to connect with their customers more effectively than ever before.

What is Sobot?

Sobot is an all-encompassing customer service platform tailored for organizations that manage support across multiple digital and voice channels. It brings together a cohesive workspace that features ticketing systems, live chat, contact center capabilities, customer interaction management, knowledge bases, workflow automation, and AI-enhanced customer support agents and chatbots. This system empowers teams to effectively handle inquiries, delegate and address cases, automate standard interactions, and support customers on various platforms, including web messaging, social media, and e-commerce environments. Furthermore, Sobot offers APIs and a range of deployment alternatives to meet the varied technical and operational demands of businesses. Specifically designed for customer service and contact center teams, particularly within online retail and other customer-focused sectors, Sobot enables the smooth collaboration between human representatives and automated services from a singular integrated platform. Ultimately, this positions Sobot as an essential resource for improving customer engagement and enhancing operational productivity, driving businesses to achieve greater success in their customer service endeavors.

Media

Media

Integrations Supported

Salesforce
ACTIVE Camp & Class Manager
HubSpot CRM
HubSpot Customer Platform
Microsoft 365
Pipedrive
Sugar Connect
Zendesk

Integrations Supported

Salesforce
Amazon
Facebook Messenger
LINE
Shopify
Walmart
WeChat
WhatsApp

API Availability

API Availability

Has API

Pricing Information

$14.99
2 Agent Seats
Unified Team Inbox
Unlimited Contacts
15,000 Message Monthly
Facebook Messenger
Instagram Channel
LINE OA Channel
Viber Channel
Chat Tags, Chat Notes
Essential Dashboard & Reports
Virtual Phone Number (Add-On)
Free Trial Offered?

Pricing Information

$39/month
Sobot Agents Team is $39 per month. Additional successful AI resolutions are charged at $0.98 each after the plan allowance. The Sobot Agents trial includes 20 resolved conversations and 100 AI credits; other Sobot modules may have separate pricing.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
On-Prem

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

K-LINK

Date Founded

2017

Company Location

Singapore

Company Website

www.klink.cloud/

Company Facts

Organization Name

Sobot

Company Location

Singapore

Company Website

www.sobot.io

Categories and Features

AI Call Center

Not specified

SMS API

Not specified

Virtual Phone Number

Not specified

Categories and Features

Customer Service

Not specified

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