Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Signalmash Reviews & Ratings
    16 Ratings
    Company Website
  • Squaretalk Reviews & Ratings
    300 Ratings
    Company Website
  • 800.com Reviews & Ratings
    2,381 Ratings
    Company Website
  • Dialpad Support Reviews & Ratings
    1,600 Ratings
    Company Website
  • Notifyre Reviews & Ratings
    63 Ratings
    Company Website
  • net2phone Reviews & Ratings
    197 Ratings
    Company Website
  • Aircall Reviews & Ratings
    1,838 Ratings
    Company Website
  • TollFreeForwarding Reviews & Ratings
    3,225 Ratings
    Company Website
  • DialedIn Reviews & Ratings
    620 Ratings
    Company Website
  • Intermedia Unite Reviews & Ratings
    1,631 Ratings
    Company Website

What is klink.cloud?

Klink.cloud is a comprehensive customer engagement platform that enhances service efficiency by unifying various communication methods, such as in-app calls, social media messages, and SMS. Utilizing conversational AI and automated bots, it facilitates seamless interactions while providing virtual numbers globally. This platform is particularly beneficial for contact centers and businesses aiming to elevate their customer experience. In addition to its communication capabilities, Klink.cloud features a powerful CRM system, effective ticket management, and in-depth reporting tools, along with insightful analytics to optimize performance further. By incorporating such diverse functionalities, Klink.cloud empowers organizations to connect with their customers more effectively than ever before.

What is Sprinklr Service?

Sprinklr Service serves as a powerful customer service and contact center platform specifically designed for large enterprises, functioning within a unified customer experience management structure that consolidates communications from more than 30 different channels, including social media, messaging apps, live chat, email, voice interactions, and community forums, all accessible through a single interface for customer service agents. The solution incorporates omnichannel routing, effective case management, and real-time contextual insights, allowing agents to deliver consistent and seamless support. Additionally, the application leverages AI-powered assistance for agents, intelligent routing based on customer intent, conversational interactive voice response (IVR), self-service knowledge bases, and automated chatbots, complemented by comprehensive dashboards and analytics for supervisors. These features collectively enhance the efficiency of agents, improve first-contact resolution rates, and elevate customer satisfaction by synchronizing conversations, insights, and operational workflows. Furthermore, the self-service functionalities enable customers to easily access automated FAQs and engage with AI chatbots, thereby reducing the workload on agents, while integrated analytics and reporting tools provide a holistic view of agent performance, promoting ongoing improvement and operational excellence. In conclusion, this interconnected platform not only simplifies communication processes but also significantly enriches the overall customer experience.

Media

Media

Integrations Supported

ACTIVE Camp & Class Manager
HubSpot CRM
HubSpot Customer Platform
Microsoft 365
Pipedrive
Salesforce
Sugar Connect
Zendesk

Integrations Supported

Facebook
Instagram
Snapchat
TikTok
Vimeo
WhatsApp
X (Twitter)
YouTube

API Availability

API Availability

Pricing Information

$14.99
2 Agent Seats
Unified Team Inbox
Unlimited Contacts
15,000 Message Monthly
Facebook Messenger
Instagram Channel
LINE OA Channel
Viber Channel
Chat Tags, Chat Notes
Essential Dashboard & Reports
Virtual Phone Number (Add-On)
Free Trial Offered?

Pricing Information

Custom, quote-based pricing

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

K-LINK

Date Founded

2017

Company Location

Singapore

Company Website

www.klink.cloud/

Company Facts

Organization Name

Sprinklr

Date Founded

2009

Company Location

United States

Company Website

www.sprinklr.com/products/customer-service/

Categories and Features

AI Call Center

Not specified

SMS API

Not specified

Virtual Phone Number

Not specified

Categories and Features

Agentic AI

Not specified

AI Agents

Not specified

AI Call Center

Not specified

AI Customer Service

Not specified

Call Center

IVR / Voice Recognition
Inbound Call Center
Outbound Call Center
Queue Management
Real-time Chat
Reporting/Analytics

Chatbot

Call to Action
Sentiment Analysis

Community

Not specified

Conversation Intelligence

AI Insights
Account Health Alerts

Customer Self-Service

Not specified

Help Desk

Alerts / Escalation
Automated Routing
Knowledge Base
Real-time Chat

Live Chat

Third Party Integration

Popular Alternatives

TeleCMI Reviews & Ratings

TeleCMI

TeleCMI Technologies

Popular Alternatives