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What is klink.cloud?

Klink.cloud is a comprehensive customer engagement platform that enhances service efficiency by unifying various communication methods, such as in-app calls, social media messages, and SMS. Utilizing conversational AI and automated bots, it facilitates seamless interactions while providing virtual numbers globally. This platform is particularly beneficial for contact centers and businesses aiming to elevate their customer experience. In addition to its communication capabilities, Klink.cloud features a powerful CRM system, effective ticket management, and in-depth reporting tools, along with insightful analytics to optimize performance further. By incorporating such diverse functionalities, Klink.cloud empowers organizations to connect with their customers more effectively than ever before.

What is StringeeX?

This groundbreaking approach eliminates the necessity for investments in infrastructure, IT resources, or operational personnel. By utilizing free internal phone calls, organizations can potentially reduce phone subscription costs by up to 50%. The incorporation of AI for automating processes, in conjunction with callbots and chatbots, significantly boosts agent productivity and efficiency. With a client base exceeding 800 and servicing 40 million end-users, the platform proudly maintains an impressive operational stability rate of 99.9%. It offers in-depth analytics to assess contact center efficiency and monitor agent performance metrics, which aids in effective management oversight. Furthermore, StringeeX allows organizations to securely store customer information through customizable fields, enabling agents to instantly recognize callers upon their arrival. Agents also have the ability to document customer issues via a ticketing system, ensuring smooth tracking while addressing client inquiries and enhancing the quality of service. This collection of features not only empowers organizations to refine their customer service practices but also significantly boosts overall customer satisfaction, creating a more favorable experience for all involved. Ultimately, the solution stands as a transformative asset for companies aiming to elevate their operational capabilities while minimizing costs.

Media

Media

Integrations Supported

ACTIVE Camp & Class Manager
HubSpot CRM
HubSpot Customer Platform
Microsoft 365
Pipedrive
Salesforce
Sugar Connect
Zendesk

Integrations Supported

ACTIVE Camp & Class Manager
HubSpot CRM
HubSpot Customer Platform
Microsoft 365
Pipedrive
Salesforce
Sugar Connect
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$14.99
Free Trial Offered?
Free Version

Pricing Information

$12 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

K-LINK

Date Founded

2017

Company Location

Singapore

Company Website

www.klink.cloud/

Company Facts

Organization Name

StringeeX

Company Website

stringeex.com

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