Atera Reviews

Atera is an all-in-one IT platform with RMM, ticketing, and AI tools. Great for MSPs, but some limitations.

Atera is an IT management platform with RMM, ticketing, patching, and AI tools for streamlined workflows.

Limited advanced customization.
Slight learning curve for beginners.
Occasional performance lags.

Overall, Atera is a great platform that Infrastructure management team needs.
I especially liked the knowledge base which is well drafted, and I use it a lot.
and the reports and analysis on dashboard along with the option to download reports is what I use day to day.

So, I have been using Atera for pushing updates/patches to VM's & for RMM features on Hyderabad location.
Atera is actually the platform which has been implemented prior me joining the organization.
its features which are PAM like are also helpful for remote access of employee machines and servers as well as providing remote support to users.
The asset management is also a well-used tool by us.

I've observed that many times when the page refresh does not happen automatically, I manually refresh page and error comes up.
Also, sometimes, while logging in, I have to log in more than once to get actually logged in.
so apart from some above minor discrepancies Atera is all good.

Overall, I think Atera does the job its marketing team has advertised it for.

In Microsoft, we have implemented for Bangalore location only and it does its job of Remote access management, Inventory management, Monitoring and reporting etc.

Overall its a stable platform, but sometimes the Real Time analytics dashboard shows inaccurate status.

We needed a tool that could provide PAM like remote access, push scripts, update the OS and drivers, monitoring and reporting, manage inventory, and support helpdesk capabilities. Atera does all of this efficiently. we explored other remote monitoring and management tools, but they were either too complicated or didn't align with our organizational needs.

It took a while for us to set it up for a big organization like ours.
maybe because of our huge inventory size we have observed some issues with reporting, where some discrepancies have been observed.

Atera benefits me by offering remote access and implementation, automating topic writing, and enabling me to resolve multiple computer problems for users.”

Atera is user-friendly, and the team consistently introduces new features. The per-tech pricing model ensures affordability for startups and scalability as you grow. Additionally, their support is excellent. Atera continues to expand its partnerships and integrations.”

Nothing to highlight as a dislike since it serves me right!

Atera has greatly improved the quality-of-life for IT, as well as dramatically increasing the response time for remote sites.

Atera is a life-saver for a one-man IT department. They make it easy to onboard, and the free trial is nice.

To get set-up they provide installation files or command line instructions for each OS. There is even an option to have a specific installer and command line instruction for each site. So, you run the command and that computer is instantly associated with that site. I do recommend that you give the computer a descriptive, but short, PC name, so that it is easy to locate the right device in the Atera system after onboarding.

The app is great, and even allows me to remote in to devices from my phone or tablet.

When I have been stumped on how to perform an action or set something up in Atera, they have a chat support feature that is easy to use, and is quick to get a live agent to assist.

I use Atera every day, and it saves me time, and dramatically reduces the need to go out on-site. I set it up on about 200 devices spread over 175 miles in less than 2 weeks. I then trained the users on it, and we have been using it since.

The only two things I dislike about Atera is that it is hard to find daytime (to me) appointments with demo and onboarding agents, and it doesn't pull in longer device names from the device's OS.

Most of the demo and onboarding agents are based in Israel, I believe, so the timing is hard when living in the US. There are some 7 am appointments that I was able to find, however, so it worked out.

Overall it was a really good experience and I would definitely recommend this to others because after the on boarding process it does a very good job of itemizing and categorizing helpdesk tickets for my business.

It was pretty much easy to use and set up. You can set up a ton of automations on here so that when tickets are filed into your helpdesk, it will be organized and distributed in the right category without any issues. You won't have to really lift a finger until after you set everything up. It was a bit confusing at first but once you get a hang of it, you can make everything automatic

A little bit hard to set up at first but after you figure it out it got a little easier

Atera has an simple, intuitive and user-friendly interface that makes it simple to use and navigate. It is simple to monitor and manage unlimited remote devices with Atera.

Atera offers help desk and ticketing feature where issues can be resolved quickly. Atera provides patch management feature that is very important. It is fast to access and control remote devices with Atera.

Atera delivers excellent performance hence nothing to disregard.

You should try Atera. It runs smoothly and gives all the required vital data for your remote IT monitoring. The scanner scheduling ability is outstanding. Highly recommended.

Atera has performed extremely well for our SNMP and SQL monitoring. The onboarding process was extremely easy and the integrations with Acronis backup were smooth. I liked its user interface, it is modern and intuitive. The remote OS patch management works great.

Sometimes I face issues like not being able to create new tasks in the automation menu. Charts rendering time is slightly high.

Overall, Atera is a robust and versatile platform ideal for IT professionals and managed service providers. Its all-in-one solution, user-friendly interface, and scalable nature make it an attractive choice for managing IT services efficiently. The automated billing and customizable features add to its appeal, offering cost-effective solutions without per-device fees. However, there may be a learning curve for new users, and some advanced features might be less developed compared to other platforms. Overall, it’s a solid option for those seeking a comprehensive IT management tool.

Atera offers several benefits, especially for IT professionals and managed service providers:

1. **All-in-One Platform**: It combines remote monitoring, management, and ticketing in a single tool, making operations smoother and more efficient.

2. **User-Friendly**: The platform is designed to be easy to navigate, which helps reduce the time needed to get up to speed.

3. **Scalable**: Whether you’re a small IT firm or a larger MSP, Atera grows with your business, adapting to your needs.

4. **Automated Billing**: Its built-in billing system automates invoicing and recurring charges, simplifying financial management.

5. **Customizable**: You can tweak various features to fit your specific requirements and workflows.

6. **Cost-Effective**: Atera’s subscription model with no per-device fees can be more budget-friendly, especially for businesses managing many devices.

Learning curve.

My overall experience with Atera and the Atera user community has been great so far. Our queries are resolved in a timely manner by the Atera team which I like very much

My favorite feature with Atera is the AI ticket tagging that it offers. Also, the technician performance and the customer satisfaction reports are very much detailed and comprehensive.

I do not have any dislikes with Atera. All the features are very good and the best in the market

My overall usage experience and my team interaction experience has been very great so far with Atera.

I like the patch management capabilities that Atera has to offer. The AI and automation is very precise and good and helps us improve our overall efficiency.

I cannot think of any specific dislike that I might have about Atera.

My overall experience with Atera has been great so far. The reports are fantastic and so is the scheduling.

I like the helpdesk and support management capabilities of Atera very much. The ease of ticket handling is unmatched.

I cannot think of any negative thing about my Atera usage

My overall experience with Atera has been exceptional so far. The solution offers great overall user interface and also has very intuitive dashboard reports which I like very much

Tracking tickets and responding to user queries is very much simplified with the help of Atera. It is a very simple to use helpdesk and billing platform

The over the air updates can be made a bit more frequent.

I feel that this tool allows me to effectively manage my machines and gives me the power to act as a team on my own. The AI features are more than a gimmick but it certainly doesn't do my job for me. The shared libraries of scripts and SNMP templates save a huge amount of time, assuming that what you need is in there and accurate.

Amazing value for the price. There are some great features including SNMP monitoring (extra cost) and the AI features can be a real time-saver.

The AI script generator is really helpful for you to describe what you need to be done and to have it spit something out that is almost exactly what you need. It's never perfect as with any AI system, but it can generate really great samples to get you on the right track.

I love that you have the option to use Splashtop or Anydesk (or both). It's nice to know that you have a fallback remote access tool in case one of them goes down.

The script and SNMP libraries are really helpful. You are able to search for scripts that are submitted by other Atera users to use in your environment (Make sure to vet the scripts yourself). You can also submit scripts yourself to help others out.

Support is amazing. The techs are available in seconds via chat and always seem to have the answers you need on hand. The developers are listening, and adding feature requests all of the time.

The community forums are very helpful and everyone is willing to help you succeed.

There are some missing features that really need to be added sooner than later to be able to compete with the bigger players in the space.

The inability to attach a single user to multiple devices is a daily headache for me. You are able to attach multiple users to a single device, like an RDS server for example.

The monitoring profiles are a bit finicky to get dialed in and applied to the right machines. Once you figure out how to use them and create a few, they are pretty powerful.

The time-tracking interface is clunky compared the larger products like CWM.

My overall experience is great so far with Atera. The ability to track workstation status and monitor status simultaneously is very much beneficial for us.

One of the best things about Atera is the seamless network discovery capabilities that it offers to us.

I do not have any issues or cons that I can say about Atera.

I would say my overall experience with Atera has been very normal. Most of my interaction with the team is via email and the team is knowledgeable and helpful.

Atera software is very much useful for us for customer billing and customer helpdesk management. I like the user based reports very much.

The vendor support could be much more prompt and effective.

My overall experience with Atera has been very good. The automated patch management capabilities and the admin access controls are very good with Atera

The pricing of Atera is very much on the lower side and I like that very much about it. Additionally, the customer support is also of top quality

I do not have any significant issues or complaints about Atera.

The user friendly interface and straightforward setup, make a it's easily accessible to both IT professionals and the less tech savvy staff. It's a all l- in- one Solution since it combines PSA, RMM, remote control and many of the IT management capabilities hence minimizing the need for multi tool hence making it a cost saving product.

1. Security features that includes antivirus and malware protection.
2. Easy accessability on mobile application for the on-go IT tasks management.
3.Excellent custom alerts and notifications.
4. Easy creation of invoices and awesome billing management for clients services.
5. Backup and recovery capability to critical and sensitive data.
6. Awesome tickets systems for easier creation and service tickets management.
7. Easier way to manage clients endpoint and server from a centralized point

It has been a great user experience that I have always desired. But finally the dream comes true after deploying this product to my daily routine. Though all work well, the support team is slow on giving back feedback on issues relating to this product. They need to step up.

I have been using Atera for a few months now and I am very impressed with it. Atera is a great IT management platform that has everything I need to run my business smoothly. It has RMM, PSA, helpdesk, billing, reporting, and AI solutions all in one place. It is very easy to set up and use, and it integrates well with other apps that I use. Atera also has a friendly and helpful community of IT professionals who share their tips and feedback.

What I love most about Atera is how intuitive and fast it is. I was able to set up and configure it in less than a week, which is amazing. Atera was not our first choice, but we are so glad we switched from N-able. Atera is always adding new technologies and features to their software, which makes it more powerful and efficient. Atera is also very affordable and transparent with their pricing plans, which fit any business size and budget.

If you are looking for a reliable and innovative IT management platform that can help you grow your business and achieve your goals, I highly recommend Atera. Atera is the best choice for IT professionals who want to work smarter, not harder.

Atera has a sleek and user-friendly design, a reasonable and fair pricing, and a responsive and helpful tech support.

Some of the issues I have encountered with Atera are: the computers do not always restart after patch management, there is no easy way to rename the devices in the system, some of the features I want are only available in the higher subscription plans, and duplicate tickets are created when I reply from the ticketing email instead of the helpdesk.

My overall experience with Atera is splendid so far. The ability to automate tasks has reduced manual efforts and has resulted in improved business process outcomes for us.

My favorite feature with Atera is the seamless remote access that it offers. Also, the IT level automation tools are very simple and user friendly and help us reach better overall efficiency.

I do not have any major dislike or discomfort with Atera.