Zoom Verified Customer Reviews (2026)

Zoom allows me to work remotely by being able to create virtual meetings without necessarily having to go to a specific point to raise points within my work environment. With this platform, I can stay connected with my work team through video conferences and in addition to being able to record the meetings to review the points discussed in more detail and be able to refresh everything that has been discussed.

For me, this platform is very easy to use and that is why it has been the best option in terms of price and practicality when it comes to having a space to hold remote meetings. This has had benefits for me and my entire work team because it does not It is necessary to move from one point to another to hold a meeting, which is also useful outside of working hours for emergencies where important points have to be touched on, which cannot wait for the time or date of work to arrive, but instead They are simply impromptu meetings, so Zoom is very important in those cases.

It doesn't surprise me why the vast majority of people I know use this platform both at the business level, as well as to communicate with others outside of work, including in schools and universities, because the ease of use of this platform makes it It's easy to join a meeting without extensive setup, and it's easy to host and manage meetings without any hassle. This platform is so intuitive that no prior training is required to use Zoom, whether you are a new user or an experienced person, this platform will not require much effort to understand all the tools available for holding online meetings. In addition to the fact that it has excellent integration with a large number of platforms, personally, all the platforms that I use in my day to day can be integrated with Zoom without any problem.

It is very flexible for any user; this platform allows it to be used for free and the limitations are not so exaggerated that they force the user to continue using it through a large paywall. For this reason, I recommend Zoom for anyone who wants to communicate with their work team, the team is not very large, and the video calls do not last more than 40 minutes, in any case that the call time is exceeded, you can redo another one without any inconvenience. Of course, advanced functions such as recording calls are lost, but depending on the needs of each person or company, it can be adapted to any plan available on this platform. For everything else and with the basic functions that this platform offers, it can be used without any problem both in personal and team conversations without the obligation of having to upgrade to a premium version.

The video and audio quality seems quite decent compared to other video call platforms, this being exceptional to maintain clear communication with my work team. I've even tested Zoom with a poor internet connection, and I've been surprised at how it handles video quality, trying to be as detailed as possible. But what I liked the most was that despite having an unstable internet connection, Zoom prioritized audio over everything else, meaning that even though the video might freeze, I can clearly hear what the host is saying without missing any of the details. . It also has features in which the audio can be manipulated to obtain better quality, such as noise cancellation or background sound, as well as visual filters that have allowed me to have a better experience in video calls.

The ability to record is very complete, it gives me the facility to have videos of the meetings with their respective transcripts which allow me to review them later or share them with others who could not be present in a meeting. Within my work environment, this function is very important since I generally carry out personal training sessions that help me to share regularly with other workers and thus not have to give the same training sessions over and over again but can simply watch a pre-recorded video meeting on where most frequently asked questions were answered. Another advantage, as I already mentioned, is being able to share the meetings with others so that you can be up to date and not miss out on anything that has been discussed.

As I have already mentioned, this platform can be used for free, however, there are limits when it comes to wanting to enjoy certain features. Like, for example, the meetings are limited by an established time that this platform has already set, so although the time of the calls is not very short, it can be a bit annoying to have to send a link for a meeting again every 40 minutes, nothing like the convenience of scheduling a meeting and having it last as long as it takes without having to go through the process of creating a meeting and inviting members all over again. Another feature that is lost when using Zoom for free is that you cannot make recordings in the cloud or generate personalized reports, this being very important for each company since it is necessary to have a complete follow-up of each meeting to stay up to date.

Not all Zoom features on the desktop version are available on the mobile version, so it can cause problems when managing a meeting via smartphone. So if portability is required when creating a meeting through a mobile device, there will be limits, for example, you will not be able to use the whiteboard since it would be very difficult to handle on a screen as small as it is in the mobile devices, it will also be awkward to interact with many participants because they will look very small, which is not the case with the desktop version in which the screen is already reasonable to notice the participants.

Overall, Zoom is one of the best tool for video conferencing in terms of features, usability, simplicity and support. It is easy and secure to use.

- Zoom has various views option during meetings.
-The quality of audio and video is quite high.
- Zoom doesn't use a lot of system resources.
- It supports multiple concurrent video feeds during meetings.
- The UI of the application is simple and user-friendly.

- It doesn't have any dedicated features to just record the audio of the meeting.

Love the software and how easy it is to allow people to join whenever they need to. Our entire org runs nearly virtual due to Zoom.

I use Zoom for scheduling interviews and it is wonderful. The whiteboard feature comes in handy and it allows me to give a unique meeting ID to all of the interview rooms. Love that candidates don't have to have a Zoom login to use the platform.

Not really much to not like, it is sleek and easy to use.

We switched to Zoom from a similar platform during the pandemic, and I have found it to be affordable, easy to use, and extremely helpful for both internal and external meeting.

For me, a big plus of zoom is how easy it is to use, and how simple it is for people to join meetings even if they don't have a zoom account. The recording function also makes it easy to have a record of the meeting that is effortlessly saved in the cloud.

No real complaints, I have found it very easy to use with lots of different options to meet my needs.

The great solution that I had with Zoom is the ease of being able to connect with clients to be able to solve any doubts or finalize the sale of the services that my company offers, it facilitates the connection that I have with clients that are too far away. I have also been able to hold meetings with the other employees to avoid meetings that take time to hold due to the need to meet at a specific point, with Zoom we have been able to solve that problem in which we no longer need to hold meetings at a specific point but only have to schedule the meeting to enter at the time you touch and all from the comfort of each user. To conclude, I can say that during the pandemic Zoom was a key and strongest point to maintain communication and move forward with the company, allowing us to continue working as we normally have been doing, but this time everything digitally, including video conferences.

The interface design was the most practical thing that Zoom can have since it is seen that it is designed in such a way that everyone can understand how it works without needing to see tutorials to understand how to make a simple call through this platform. I am pleased to know that I do not require a great learning curve since anyone can connect without a problem and without me having to explain how to use it in an expert way to the other person, which I am going to connect to speak. It is very useful that it is multiplatform so that I can continue with the call or make one when I want and in the place I want. It allows me to be comfortable if I want to chat with someone with this platform without having to spend all day on my mobile phone or desktop computer. This makes it easier for me not to get tired when having long hours of conversation about a topic that I want to discuss with others. It's handy to be able to schedule the meeting without having to tell others the specific date and time. It is only enough to put it inside the Zoom panel and the users who have been invited can enter to connect in a video call. In addition to being alerted when there is little time left to start a meeting, so in case someone forgets the moment, Zoom will remind you by email or the same application if it is installed.

The security of the meetings is almost zero, we very rarely have intruders in the video conferences and it is a bit annoying to have to be expelling each user who enters without our consent. I would prefer that I could configure through the emails the people who can enter without requiring a password since only these people that I invited should only have access to their emails. The audio quality varies constantly, I can't speak about the video quality since I never had cuts and also the other person behind the screen always looked excellent. I would like it to improve the quality of the audio to better understand people or not to be repeating the same information several times because the public does not understand me due to the poor quality of the audio that is sometimes generated. The mobile application is too essential, it lacks the functionality that the desktop version has, I would like all versions regardless of the operating system to have all the functions available and thus facilitate its use anywhere I want and in the comfort I want , this would give the user more freedom in general than using a lot of Zoom to make their voice calls or video conferences.

I am able to use Zoom at home or at work. I love the feature where you can blur your background so if you don't want to share as to what part of your home you are doing a consultation you can simply blur out the background!

As an attorney, practicing federal law, I can represent clients in all 50 states. Zoom has made this possible in that my clients are able to see me, show me their documents while we have a consultation in regards to their case. Some of my clients who can't see me personally prefer to do a Zoom consultation just to have that "face to face" experience that otherwise we wouldn't have.

Provide more videos or examples on how to download Zoom to your phone. Some of my clients experience difficulty doing this but once they get it they love it!

Zoom features a dual screen support system which allows viewing of both panelist and presentation screens. HD video and voice with dynamic voice detection functionality are also included. Through its dynamic screen-sharing ability, users can share their desktop screen, an active window in their browser, or a whiteboard to present diagrams and illustrations to viewers.

Administrative control
• Chat integration
• Competitive pricing
• Easy to use
• Free accounts
• High participant threshold
• Intuitive
• Mobility
• Muting
• Recording
• Screensharing
• Video quality

• Annotation
• Bandwidth usage
• Could use more security
• Forced video/automatic video
• Lacks SLA and SSO
• No toll-free dial-in numbers for US or UK
• Security
• Setup can be confusing
• Video lag

Love the product. We have been using it since Covid hit. We use it for work meetings, interviews, and a few catchups with friends and family

Ability to invite large number of group. Quick and efficient way to get invites out quickly and easily. Seamless technology that is user friendly even for those who are not technologically advanced. The ability to break off into chat rooms allows for better organized meetings, games, or social events.

Using the system for work from different continents seems to have some difficulties. The person creating the meeting can't always been in a country outside of where the subscription is being paid. This is a little confusing although there seems to be a workaround for it.

I've had the chance to evaluate several different video meeting platforms over the course of the past two years, and Zoom is the clear leader to me. It is simple to use and yet functional for a wide variety of applications. It is easy to install and operate, and has a quick learning curve for both our staff and for my family who used it to keep in touch. Aside from a few frustrations and small glitches, Zoom has performed above and beyond expectations. It provides high quality video call experience and the ability to record and share webinars and important staff meetings with staff who could not attend. Zoom has innovated and adapted to deal with its emerging importance during the impact of COVID and has created a streamlined platform that is useful for both business and personal applications.

Some of the best features I found about this program were its low bandwidth consumption (which allowed two people working from the same home to attend different virtual meetings with no freezing, quality drop, or call dropping), simple functionality on desktop with all commands on the bottom Taskbar, simple installation process, compatible with all the OS on my various devices, Windows, Android, Mac, high quality video and sound, and the ability to record meetings to comply with our company's policy of posting recordings of all board meetings online after they are finished to foster transparency.

I found it prohibitively hard to use web Zoom (which requires no installation) when joining a meeting on a public device where I did not have permissions to install the Zoom client. Also, the mobile app lacks some of the ease of use and it is hard to find command location, screen auto adjusts to presenter screen rather than viewer screen size, and the screenshare function automatically pushes full screen, which can be aggravating when working on a collaborative project in a separate window while on the call.

Zoom is a great solution for universities and other educational institutes that wish to conduct online classes. Zoom also may be used by individuals who just want to meet up and have a conversation in live-time or among friends wanting to show things to each other on their screens.

I'll say this, and I completely mean it, Zoom is the new de facto for online sessions. It is the best out there!!

- Zoom has a breakout rooms feature, in which hosts can divide participants in separate rooms to monitor them individually or to form focus groups.

- Zoom allows participants to share their screens simultaneously, which is a heavy plus.

- Participants can open their cameras, their mics, and interact live with one another.

- Hosts have full control over what participants' permissions are and what exactly they're permitted to do (use the mic/cam or not, share screens, etc.).

- The free version limits meeting times to only 45 minutes.
- Reactions and emojis are just the classic ones; Zoom doesn't have its own set of emojis.

For classes or events the options like screen sharing, white board and break out rooms are great and upgraded uses as an event platform are fantastic.

Beyond the basic use as a video conferencing tool, the analytics available are increasingly useful and the integration with other softwares is constantly improving. Being able to send invitations and build a registration page is incredibly helpful for online events and setting a standard for how long someone has to attend to be a "participant" are useful improvements over other conferencing software.

I actually don't dislike anything in the new version which is easier to use and easier to integrate.

Overall a great tool that we've been using for years as we've had a hybrid office. Our team members find it user friendly. The only thing I wish was that it would force updates because my team isn't good about updating the app.

* Integrates with our calendar system (google calendar)
* Can use virtual backgrounds
* Has ability for Zoom rooms (for conference / meeting rooms)
* Has optional VOIP solution (Zoom phone)
* Whiteboarding and annotating functionality built in

* Price is a little high
* Support is tough to get ahold of

To be honest, the overall experience we've had with Zoom has been remarkably good. Currently, Zoom is being used in all sectors of our company as the main mechanism for planning and supporting the various video conferences. We are a real estate company with more than 500 employees, and having Zoom in our work area has allowed us to hold more complete meetings, where more than 500 employees have been able to attend through the Zoom platform. We hold video conferences with Zoom approximately 2 times a week, to hold meetings and discussions between employees, however, we also use it to hold meetings with some of our clients and offer our services more directly. I am very happy with the usability that we have given to Zoom all this time that we have been using it, we have not had any type of data leak, there have been various problems that I have previously mentioned, however, they are not problems that change my positive way of see Zoom, it really is a software that is very worthwhile. I will continue to use it in my company, it is fantastic.

In our company, we have been using Zoom for about 1 year and 2 months. There are several things that I have liked about Zoom, this is a fairly complete service to schedule, conduct and manage large-scale video conferences. Here are the features that have been most positively impactful during my Zoom experience:

1.- Scheduling video conferences using a Zoom calendar is quite a beneficial feature for me. This feature helps me to schedule videoconferences without any kind of clash in the scheduled dates, I can know exactly which day is busy and which time is occupied by a previously scheduled videoconference. In addition, this video conference planning system helps me manage the time of the video conference, the participants that will be there, the hosts and collaborators that will participate in the video conference and much more. In addition, the calendar system allows you to synchronize various calendars, be it Outlook, Google or some other calendar.

2.- The excellent video and audio quality that Zoom offered me caught my attention. Since I tried the platform for the first time, and we made the first videoconference, I noticed that I had not seen that quality of video in any other software. Best of all, despite offering such high video quality, its network consumption is not that high. It is true that to enjoy this quality, there must be a stable connection, but Zoom consumption is not so high, it does not interrupt any other activity that requires internet.

3.- Zoom has waiting rooms for all the people who will participate in a videoconference. This is really good, before starting a videoconference the participants can access and interact in the general chat, they can send files and send messages constantly without any limit, this waiting room ends when the videoconference starts and the messages become regulated by us.

4.- It is impressive how Zoom is able to automatically record all the videoconferences that I hold weekly, in addition, all these recordings are accessible from the Zoom cloud, it is not necessary to save the recordings on the computer's hard drive, all that is saved in the Zoom cloud and remains accessible from any device, best of all, you're saving space on your computer by saving all those recordings in the cloud.

5.- Zoom sends constant reminders to the participants of a video conference. When the date of the planned video conference approaches, Zoom sends reminders via the mobile app and via email, this is great because the participants can be alert and remember to be punctual for the start time of the video conference.

During my experience with the Zoom service, there were more positive than negative characteristics, I have really enjoyed my stay and the videoconferences that I have had the opportunity to make with the help of Zoom, however, it is important to mention the negative characteristics that I have noticed during the videoconferences that I have made in Zoom, these are:

1.- There is no way to restrict access to the videoconference only to previously invited participants, anyone with the invitation link can access the videoconference even if they have not been previously invited during the planning of the event. This has turned out to be a real problem for us, since on some occasions, the link of one of our videoconferences has been leaked and intruders have entered who have not been in our previous planning. I would like Zoom to be able to limit access, allow only invited people to access the videoconference, it is a real hassle to have a hard time when an intruder enters our videoconference.

2.- Zoom Technical Support is not as efficient as it seems. When we started using the platform, we thought that Zoom had responsible support, since we saw that there were many help articles for customers, however, several times we have gone to the support team to ask some questions and it has taken more than 48 hours to give us an answer. The support must be more punctual, it would be excellent if they answered the doubts in less time.

3.- The Application for mobile devices turns out to be a bit heavy for some devices. I have had to buy a phone with more capacity since the application is quite heavy and consumes a lot of resources of my device when it is in the background.

The main benefit that we have obtained with Zoom is that everyone in our company has been able to create their own video conferences and attract an audience to our company. All the videoconferences that we have done with Zoom have been successful, and this has achieved a considerable ROI, since we have captured the attention of new clients thanks to the input they made in our videoconferences. We have been using Zoom for a little over a year and a half, and the results are remarkable throughout our company, we hold weekly video conferences through this medium, and customers directly access our video conferences, they can interact with us, ask us questions through real-time chat and much more.

Videoconferences are something that have revolutionized the digital world and that day after day help us to be able to interact more directly with people or with specific clients. What I like the most about Zoom is that it allows me to generate video conferences with up to 1000 participants, this is impressive! when we have a large group of clients willing to listen to our videoconferences, this function is key to be able to develop the conference without limits of participants. Another thing I love about Zoom is that it allows me to send regular notifications to registered participants in the video conference. When a client reserves his place in our videoconference, we can send emails periodically for several days so that the client is as attentive as possible to attend the videoconference at the indicated time. Finally, another of the features that I liked the most about Zoom is that Zoom automatically records all the videoconferences and sends a copy of it to all the participants, this is one of the most important features since all our Clients get a copy of the videoconference that took place at that time, they have a backup of the information that we share with them at that time so that they can see it when necessary. Sending copies of the recording of the videoconference is key for us, all our clients can have information at hand in an automated way in their inbox.

The main problem that I have presented in Zoom is that when we do a private video conference, anyone who has the direct link to the video conference will be able to access it. This is a problem because sometimes there have been intruders or people who try to harm our video conference, and the only solution we have found to this is to expel those people who harm our experience on the platform. Another thing that needs to be improved is that Zoom should have a broader free trial that allows a much longer videoconference to be held, currently only 40-minute videoconferences can be held, which seems very little time to me. They should extend the time as this would help new users to test the platform correctly, this is not an issue that affects us as we have a Zoom Payment plan, however it does affect new users.

Zoom is overall a complete video conferencing or meeting application, as it provides all the necessary features without charging a hefty amount for the subscription.

- Zoom helps in connecting to any meeting on the go, anywhere in the world.
- The meetings are quite secure as the host has pretty much all the controls.
- The user interface of the application is simple, and the best feature is that it is easy to navigate.
- It is available on all the platforms, from mobile to desktop to tablet.
- the application is overall quite robust and reliable to use.

- The mobile version of the application is not as intuitive to use as the computer version.
- The sound gets distorted when the computer is consuming system resources in the background.

Overall experience is quite good. The best features are one of that is screen sharing which works perfectly in every system. So it easy to make people understood to do practicals in the meeting itself.

Very easy to understand and handle. Anyone can run it without any difficulty we use zoom app daily for DSU meetings and other meetings because it is free and can join many members at a time. With its great feature and tools very easy to work on it.

Have to add more features to live chat and should be add recording function in it.

Office meetings have been more satisfying and planned in a way in which everyone has participated no matter where they are. It is important to me that no one misses a meeting, especially if it is to present different key points that are important for the performance and development of the company. That is why we have adopted Zoom within my company to facilitate much more effective communication between all the workers that are within my company.

So I can say that I have saved a lot of time by being able to hold meetings almost instantly, as well as being able to schedule a meeting that suits the time or date of all the participants so that communication is strengthened and everyone participates in the information that is imparted within each meeting within my company. Also interactions with customers have improved by being able to have better communication skills more effective by being more present than a meeting in person.

+ I like how simple and modern the GUI is, it allows the ease of use of this platform, I am not only using Zoom in the business environment but also in my family environment and with my friends. The way in which I can make a call or video call with this platform allows me to connect with anyone of any age without getting lost along the way.

+ The feature that I liked the most and found useful during the pandemic was scheduling meetings with my employees and colleagues from the company. Since for obvious reasons we could not meet inside an office. However, this function was not only useful during the pandemic but also currently it is also useful for us since we do not waste time when an emergency meeting is needed since by simply checking with everyone's availability we can establish a time and there would only be No need to connect at the time of the meeting, no traffic problems or being late for long distances, everything can be done almost instantly.

+ It's very useful how I can share links to connect with others even if the meeting has started. I have had connection problems when I want to connect to a scheduled meeting, however, it has not been a problem to enter since with the simple fact of having the link I have been able to enter without problems.

+ I love the security that I have with this platform by having full control of the links that I share. I can put a security or that only specific users can enter without the need for credentials. This prevents intruders within a meeting since I have used several video call communication platforms and I have had problems with several people who have entered the meeting without any consent and without the possibility of establishing any security.

+ The audio and video quality is one of the best there is, even if the video becomes blurry the audio quality remains clear within the communication. So I liked this because if I don't want to spend data and I don't want to make videos, it's more practical to listen and I know that I have audio clarity without losing quality on slow connections.

I have found very few features of this platform as I found how simple it is to be able to connect with others with a couple of clicks regardless of operating system or device. It's just the little things that annoy me:

- You should be able to have control of what is the internet speed that this platform consumes when making a video call. I say this because it has happened that it consumes almost all the bandwidth of my internet, thus limiting the ability to use other applications or platforms since it slows down the internet when the quality is very high and I don't always need it to look good since just understanding what that the other person is telling me enough is enough. So I can also save data when I use the internet on my smartphone.

- I don't understand why the more people have their web cam activated, the video call becomes blurry. It's annoying because I usually see the participants on my screen as if they were a thumbnail, so it shouldn't consume so much internet from what I understand. Adjusting this and the aforementioned would be ideal for me to be able to manage my data when I am not at home or in my office with a Wi-Fi network.

- I would like it to have augmented reality, it would make things much easier when a client points out something about the video call, this in order to have better communication. With current augmented reality technologies it has many benefits and I don't understand why Zoom which was a pioneer during and after the pandemic hasn't implemented this feature. Although there is no longer such an impact with the virus, my company still uses Zoom for long-distance communication with clients and employees.

- Sometimes it disconnects when I am using Zoom with my smartphone, I don't know what the problem is, but I always keep the application in the latest version and I have checked if it was my device, but everything seems to be correct, I think there is a lack of stability due to I don't know if that part is due to the number of users within a call.

Overall, Zoom is a feature packed online meeting application which is available on all the major platforms. It is easy to use and has an attractive user interface.

- The audio and video during meetings stays consistently good all the time.
- The application is easy to use and quite user-friendly.
- It also the user to change the background during calls.
- Videos recording is also available with HD quality.

- Security stays a concerning issue while using zoom as a primary online meeting application.
- It does not have 2-factor authentication.

Overall, I enjoyed Zoom for the ease of meeting others. It made our days a lot more efficient now that we had the luxury of being able to meet others from the comfort of our own desks.

We began using Zoom heavily during the beginning of Covid and it served as a great way to meet all of our clients when the times did not allow for it.

My only gripe with Zoom was its functionality. At times, it was difficult to find what I needed and there were some features that were simply not there.

Before covid it was hard to imagine a world when important meetings could be held virtually, but here we are. It's the best software I've used for these purposes and a great solution for meetings where it's not common to have multiple people talking at the same time.

Zoom is reliable and so useful for team meetings when everyone can't be together, or doesn't need to be. Almost as good as meeting live.

Software is great but it can be a bit glitchy at times, which I'm sure is affected by Internet speeds. Sometimes audio is so-so when a few people try to talk at the same time because of sound delays and whatnot.