Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Sendbird Reviews & Ratings
    166 Ratings
    Company Website
  • Signalmash Reviews & Ratings
    16 Ratings
    Company Website
  • Notifyre Reviews & Ratings
    63 Ratings
    Company Website
  • Forethought Reviews & Ratings
    166 Ratings
    Company Website
  • Squaretalk Reviews & Ratings
    313 Ratings
    Company Website
  • Zendesk Reviews & Ratings
    8,478 Ratings
    Company Website
  • ROLLER Reviews & Ratings
    258 Ratings
    Company Website
  • Act! Reviews & Ratings
    554 Ratings
    Company Website
  • Eventgroove Reviews & Ratings
    13 Ratings
    Company Website
  • Foxit Document Workflow APIs Reviews & Ratings
    8 Ratings
    Company Website

What is CM.com?

Mobile communication and payment solutions are evolving rapidly. By merging messaging platforms like WhatsApp with advanced payment functionalities, we foster the development of Conversational Commerce. Our aim is to assist businesses in enhancing their communication capabilities. Our clients utilize various channels, including voice, SMS, and popular messaging applications such as WhatsApp, Apple Business Chat, and Google RCS. Allowing an AI bot to engage in dialogue enables you to initiate conversations through the preferred channels of your customers. To boost conversion rates, it’s essential to weave commerce seamlessly into these discussions. CM.com stands out as a licensed payment service provider by Apple Pay, Google Pay, and WeChat Pay, offering a comprehensive range of payment solutions compatible with all channels, including Credit Cards and local payment methods like Bancontact. Additionally, CM.com features a ticketing platform designed to assist venues such as museums, stadiums, and festivals in selling and managing various types of tickets efficiently. Furthermore, the Customer Data Platform facilitates personalized marketing strategies, while identity and e-sign solutions guarantee secure authentication for all transactions, ensuring a trustworthy experience for users. Ultimately, this integrated approach empowers businesses to connect with their customers more effectively and securely.

What is ASAPP?

Finally, a groundbreaking technology is available to greatly improve the performance of your customer experience team. By implementing the ASAPP customer experience performance (CXP) platform, your organization can significantly enhance both efficiency and customer satisfaction ratings at the same time. Traditional, inflexible systems often obstruct the improvement of customer experience performance. The continuous layering of technology has not successfully reduced the number of agents, cut costs, or generated the levels of customer delight that were anticipated. Our cutting-edge solution is designed specifically to enable your agents to provide superior support to your customers. While some vendors assert that bots can effectively replace human agents, the truth is that they have yet to fully fulfill that promise, and mere agent assistance alone is not enough to meet customer demands. Through advanced machine learning, this platform assimilates the strategies employed by your most effective agents, offering essential insights into their methods for addressing customer needs. It goes beyond mere conversation; the intricate dynamics and sequence of words and actions create what we term the unique Agent Journeysâ„¢. Ultimately, embracing this technology can revolutionize your customer service framework, fostering not only more streamlined operations but also a deeper sense of loyalty among your customers. Additionally, the implementation of such innovative tools can lead to a more engaged workforce, eager to enhance the overall customer journey.

Media

Media

Integrations Supported

AWeber
Apple Business Chat
Apple Pay
Facebook Messenger
Google Pay
MyClassboard
Paperform
PayPal
Telegram
Voucherify
WeChat
WhatsApp
Wufoo
X (Twitter)
iMessage

Integrations Supported

Amazon Connect
Genesys Cloud CX
Operata
Salesforce
Twilio

API Availability

Has API

API Availability

Pricing Information

$0/month
Start for free
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

CM.com

Date Founded

1999

Company Location

Netherlands

Company Website

www.cm.com

Company Facts

Organization Name

ASAPP

Date Founded

2014

Company Location

United States

Company Website

www.asapp.com

Categories and Features

Chatbot

Call to Action
Human Takeover
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Social Media Integration

Cloud Communication Platform

Call Center
Call Routing
Chat / Messaging
File Sharing
IVR / Voice Recognition

Contact Management

Activity Management
Contact Database
Contact History
Contact Import/Export
Email Marketing
Interaction Tracking
Lead Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Virtual Assistant

Digital Signature

Audit Trail
Authentication
Auto Reminders
Customizable Templates
Document Analytics
Mobile Signature
Multi-Party Signing
Progress Tracking
Task Progress Tracking

Payment Processing

Debit Card Support
Mobile Payments
Online Payments
POS Transactions
Receipt Printing
Recurring Billing

SIP Trunk

Call Data Records
Caller ID
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

SMS API

Not specified

SMS Marketing

2-Way Messaging
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Ticketing

Barcode / Ticket Scanning
Event Management
Fundraising Management
General Admission
Kiosk Ticketing
Mobile Ticketing
Online Ticketing
Onsite Ticketing
POS
Reserved Seating
Season Tickets
Ticket Brokering
VIP & Discount Tickets

Categories and Features

Conversational AI

Not specified

Customer Experience

Not specified

Popular Alternatives

Popular Alternatives

smsmode Reviews & Ratings

smsmode

smsmode©
Freshdesk Reviews & Ratings

Freshdesk

Freshworks