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What is Hosted Predictive Dialer?

Supervise your predictive dialer campaigns as they unfold to evaluate their success, monitor the volume of leads reached, and pinpoint which ones need further follow-up. When faced with a voicemail, simply press the Play Message button, allowing the dialer to automatically wait for the beep before leaving your message, which enables you to quickly move on to your subsequent calls. It is essential to go beyond just entering names and numbers; upload detailed information so your agents have all the necessary data to effectively close deals. Additionally, you have the capability to listen in on your agents' calls in real-time to assess their performance, use whisper features for coaching, and take advantage of the barge-in function to step in when required. With just a headset and a computer, you can utilize our fully online services, rendering conventional phone systems obsolete. This smooth integration not only boosts productivity but also significantly empowers your sales team, transforming the way they operate and engage with clients. As a result, your team's efficiency and success rates are poised to reach new heights.

What is Callix?

Callix is a Brazilian-developed cloud contact center solution tailored to manage high-volume operations such as sales, collections, customer support, and market research. Each license supports both inbound and outbound voice communication features, which include Preview, Power, and Predictive dialing (allowing agents to make up to 10 calls simultaneously), in addition to multilevel IVR, callback queues, live monitoring with whispering and barge-in options, call recording, and real-time analytics. The platform's Reverse IVR capability can facilitate up to 5,000 calls per day per license, efficiently routing responses to either an agent or a WhatsApp template. Moreover, Callix offers an official Meta WhatsApp Business API service that includes a shared inbox, an AI-powered chatbot, bulk messaging templates, and comprehensive oversight tools. Other notable features encompass a cloud PBX system, local caller ID options, CRM integrations, an easy-to-use REST API, and webhooks, all with data securely housed within Brazil. Licensing operates on a concurrent basis and is charged monthly in Brazilian reais, which simplifies the process by removing long-term commitments. Accounts can be set up and operational within a mere three business hours, and the platform is currently in use by more than 800 companies, highlighting its reliability and popularity within the industry. The swift implementation and extensive functionality render Callix an appealing option for organizations aiming to improve their communication strategies and enhance customer interactions. This adaptability and focus on user experience make it a forward-thinking choice in the evolving landscape of contact center solutions.

Media

Media

Integrations Supported

Integrations Supported

Pipedrive
WhatsApp

API Availability

API Availability

Has API

Pricing Information

$99 per user per month

Pricing Information

R$89/license/month
Voice starts at R$89/month per concurrent agent license, with telephony charged by usage. Discador starts at R$199/month per license, WhatsApp at R$99/month plus a one-time R$400 activation fee, and Reverse IVR at R$119/month. WhatsApp message charges from Meta may also apply. Plans are billed monthly without a long-term contract; published entry prices cover up to three licenses, with custom pricing for four or more.

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

HostedTel

Date Founded

2005

Company Location

United States

Company Website

hostedtel.com

Company Facts

Organization Name

Callix

Date Founded

2012

Company Location

Brazil

Company Website

www.callix.com.br/

Categories and Features

Call Center

Call Scripting
IVR / Voice Recognition
Predictive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Predictive Dialer

Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Categories and Features

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