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What is Nexivo?

Nexivo is a cutting-edge, cloud-native contact center platform created by Corecognitics, aimed at optimizing customer interactions across a multitude of channels including chat, voice, SMS, WhatsApp, and web interfaces. This advanced solution is powered by multilingual AI agents that adeptly manage inquiries, reservations, and call routing in more than 100 languages, all while seamlessly integrating with applications like WhatsApp and Microsoft Teams to reduce wait times and boost first-contact resolution rates. Its robust features encompass live call transfers, cloud-based dashboards, automatic transcriptions, and detailed analytics, all designed to enhance agent productivity and deliver a customized, scalable customer experience for both remote and in-office personnel. Furthermore, Nexivo's intuitive interface promotes effortless navigation, allowing agents to concentrate on providing outstanding service without being hindered by distractions. This focus on user experience not only improves operational efficiency but also fosters a more engaging and effective communication environment.

What is Foundever?

Foundever is a world-class customer experience provider that combines AI innovation with a human-driven foundation to help brands deliver exceptional interactions at global scale. Supporting over 9 million customer experiences every day, the organization operates across 45 countries with a workforce of 150,000 associates and support for more than 60 languages. Foundever offers a comprehensive suite of CX outsourcing services designed to enhance every stage of the customer lifecycle, from first contact to long-term retention. Their AI-driven CX solutions are built by operations teams who understand real-world challenges, enabling brands to modernize customer support, streamline communication channels, and accelerate digital transformation. The platform is designed to deliver personalized, efficient, and brand-aligned interactions that adapt dynamically to customer needs. Foundever also cultivates an award-winning culture of care, empowering employees to create meaningful connections that foster loyalty and trust. Through operational insights and human-centered design, the company helps organizations navigate evolving customer expectations and shifting market demands. Its leadership emphasizes entrepreneurial agility, global consistency, and a commitment to simplifying CX for businesses of all sizes. A wealth of blogs, resources, and press updates positions Foundever as a thought leader in modern customer engagement. Altogether, Foundever serves as a powerful partner for companies seeking to elevate their CX strategy through scalable support, advanced technology, and a people-first philosophy.

Media

No images available

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$10/month
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Core Cognitics

Company Location

United Kingdom

Company Website

nexivo.corecognitics.com

Company Facts

Organization Name

Foundever

Company Location

United States

Company Website

foundever.com

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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