Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • ULTATEL Reviews & Ratings
    115 Ratings
    Company Website
  • Yeastar P-Series PBX System Reviews & Ratings
    116 Ratings
    Company Website
  • TollFreeForwarding Reviews & Ratings
    3,231 Ratings
    Company Website
  • 800.com Reviews & Ratings
    2,436 Ratings
    Company Website
  • Intermedia Unite Reviews & Ratings
    1,634 Ratings
    Company Website
  • 3CX Reviews & Ratings
    1,237 Ratings
    Company Website
  • net2phone Reviews & Ratings
    197 Ratings
    Company Website
  • Aircall Reviews & Ratings
    1,838 Ratings
    Company Website
  • Squaretalk Reviews & Ratings
    314 Ratings
    Company Website
  • PBXware Reviews & Ratings
    39 Ratings
    Company Website

What is Nextiva?

Nextiva delivers a future-ready Unified-CXM platform that centralizes every customer interaction into a single, AI-powered hub. Instead of juggling multiple systems, businesses gain an integrated solution that supports voice calls, SMS, messaging apps, email, live chat, social media, reviews, and video. Its real-time journey orchestration engine analyzes data from all channels, providing deep insights into customer sentiment and behavior while automating repetitive workflows. This allows companies to cut operating costs, accelerate response times, and provide personalized service at scale. The platform includes workforce engagement management features that connect customer-facing teams with back-office operations, reducing agent attrition and boosting performance. Its AI capabilities—such as predictive insights, pre-built automations, and self-service optimization—enable organizations to realize value quickly without heavy customization. Designed with an open architecture and REST APIs, Nextiva scales seamlessly, integrates with existing enterprise systems, and supports industries with strict compliance needs. Customers benefit from increased productivity, higher satisfaction scores, and tangible growth in customer lifetime value. With recognition across analyst firms and review platforms, Nextiva is ranked among leaders in the CCaaS and Unified-CXM markets. Backed by endorsements from industry pioneers like Steve Wozniak, Nextiva stands out as a trusted partner for organizations committed to delivering world-class customer experiences.

What is BCM One?

BCM One offers a diverse array of managed technology services aimed at helping businesses simplify their networks, ultimately improving communication, collaboration, and connectivity in a budget-friendly way. The complex nature of business networks can be intimidating, particularly when juggling multiple sites, different vendors, various working styles, and the ongoing changes in technological requirements, which often results in an unwieldy infrastructure. Without proper transparency, oversight, and specialized expertise, many organizations find themselves reliant on outdated legacy systems, leading to unmanageable network growth and incurring excessive costs for services that are not essential. BCM One has the capability to customize technology solutions that meet your current network needs while also accommodating future growth. Although challenges may arise within your network, it doesn't have to feel insurmountable, and BCM One is committed to presenting effective strategies. By collaborating with BCM One, you can guarantee that your network is fine-tuned to meet all your communication and collaboration needs, both in the present and as your business continues to develop. With their expert support, your network can evolve into a valuable asset rather than a cumbersome obligation, enhancing overall operational efficiency for your organization. This transformation can lead to improved productivity and a more agile response to market demands.

Media

Media

Integrations Supported

AbacusLaw
Active Directory
AuguTech
Bitrix24
Clio
ConnectWise Automate
Flip
Humhealth
Liine
Macaw AMS
Nextiva XBert
Okta
Operata
Rippling
SalesExec
SalesStreamliner
Salesforce
Tenfold

Integrations Supported

Intel Tiber AI Cloud
Zoom Phone

API Availability

API Availability

Pricing Information

$19.95 per month
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS
Windows
Mac

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Nextiva

Date Founded

2008

Company Location

United States

Company Website

www.nextiva.com

Company Facts

Organization Name

BCM One

Date Founded

1992

Company Location

United States

Company Website

www.bcmone.com

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
IVR / Voice Recognition
Mobile Access
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Not specified

Call Forwarding

Not specified

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Help Desk

Not specified

Live Chat

Canned Responses
Offline Form
Proactive Chat
Third Party Integration

SIP Trunk

Automatic Fail-over Routing
Call Data Records
Caller ID
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Toll Free 800 Number

Not specified

UCaaS

Not specified

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Vanity Phone Number

Not specified

Virtual Phone Number

Not specified

Categories and Features

Cloud PBX

Not specified

SIP Trunk

Not specified

Telecom Expense Management

Billing for Data
Billing for Voice
Chargeback Tracking
Contract Negotiation
Internal Cost Allocation
Mobile Line Compatibility
Usage Reporting

UCaaS

Not specified

Popular Alternatives

Zoom Phone Reviews & Ratings

Zoom Phone

Zoom Communications

Popular Alternatives

VEEUE Reviews & Ratings

VEEUE

ADCom Solutions
Intermedia Unite Reviews & Ratings

Intermedia Unite

Intermedia
Coeo Reviews & Ratings

Coeo

COEO Solutions