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What is Nextiva?

Nextiva delivers a future-ready Unified-CXM platform that centralizes every customer interaction into a single, AI-powered hub. Instead of juggling multiple systems, businesses gain an integrated solution that supports voice calls, SMS, messaging apps, email, live chat, social media, reviews, and video. Its real-time journey orchestration engine analyzes data from all channels, providing deep insights into customer sentiment and behavior while automating repetitive workflows. This allows companies to cut operating costs, accelerate response times, and provide personalized service at scale. The platform includes workforce engagement management features that connect customer-facing teams with back-office operations, reducing agent attrition and boosting performance. Its AI capabilities—such as predictive insights, pre-built automations, and self-service optimization—enable organizations to realize value quickly without heavy customization. Designed with an open architecture and REST APIs, Nextiva scales seamlessly, integrates with existing enterprise systems, and supports industries with strict compliance needs. Customers benefit from increased productivity, higher satisfaction scores, and tangible growth in customer lifetime value. With recognition across analyst firms and review platforms, Nextiva is ranked among leaders in the CCaaS and Unified-CXM markets. Backed by endorsements from industry pioneers like Steve Wozniak, Nextiva stands out as a trusted partner for organizations committed to delivering world-class customer experiences.

What is Dial800?

Elevate your engagement with customers by leveraging cloud-based campaign tracking, automated analytics, and real-time insights. Our all-encompassing platform simplifies the evaluation of your campaign results, enabling immediate tracking of calls and texts, while enhancing customer interactions through our cloud-driven business phone system. By linking each advertising impression to actual sales revenue, you can accurately gauge the success of both your online and offline marketing efforts. Our AI-driven speech analytics provide essential success indicators, which include content tagging and sentiment analysis, among various other functionalities. Furthermore, our scalable business phone systems are designed to adapt to the changing communication requirements of your team. With BizCloud from Dial800, you have access to fast, intuitive, and cost-effective solutions for managing calls and team communications from virtually anywhere, as you can log in effortlessly using your smartphone, desktop, or office phone. This streamlined approach to communication empowers you to ensure that every interaction is aligned with your business goals and drives meaningful results. Ultimately, embracing these innovative tools will position your organization for sustained growth and success in a competitive landscape.

Media

Media

Integrations Supported

Salesforce
Zendesk
AbacusLaw
Active Directory
AuguTech
Bitrix24
Clio
ConnectWise Automate
Flip
HubSpot Data Hub
Humhealth
Liine
Macaw AMS
Nextiva XBert
Okta
Rippling
SalesStreamliner
Tenfold

Integrations Supported

Salesforce
Zendesk
Google Analytics
HubSpot Customer Platform

API Availability

API Availability

Pricing Information

$19.95 per month
Free Trial Offered?

Pricing Information

$50 per month

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Nextiva

Date Founded

2008

Company Location

United States

Company Website

www.nextiva.com

Company Facts

Organization Name

Dial800

Date Founded

1996

Company Location

United States

Company Website

www.dial800.com

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
IVR / Voice Recognition
Mobile Access
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Not specified

Call Forwarding

Not specified

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Help Desk

Not specified

Live Chat

Canned Responses
Offline Form
Proactive Chat
Third Party Integration

SIP Trunk

Automatic Fail-over Routing
Call Data Records
Caller ID
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Toll Free 800 Number

Not specified

UCaaS

Not specified

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Vanity Phone Number

Not specified

Virtual Phone Number

Not specified

Categories and Features

Business VoIP

Not specified

Toll Free 800 Number

Not specified

Vanity Phone Number

Not specified

Virtual Phone Number

Not specified

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