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What is Nextiva?

Nextiva delivers a future-ready Unified-CXM platform that centralizes every customer interaction into a single, AI-powered hub. Instead of juggling multiple systems, businesses gain an integrated solution that supports voice calls, SMS, messaging apps, email, live chat, social media, reviews, and video. Its real-time journey orchestration engine analyzes data from all channels, providing deep insights into customer sentiment and behavior while automating repetitive workflows. This allows companies to cut operating costs, accelerate response times, and provide personalized service at scale. The platform includes workforce engagement management features that connect customer-facing teams with back-office operations, reducing agent attrition and boosting performance. Its AI capabilities—such as predictive insights, pre-built automations, and self-service optimization—enable organizations to realize value quickly without heavy customization. Designed with an open architecture and REST APIs, Nextiva scales seamlessly, integrates with existing enterprise systems, and supports industries with strict compliance needs. Customers benefit from increased productivity, higher satisfaction scores, and tangible growth in customer lifetime value. With recognition across analyst firms and review platforms, Nextiva is ranked among leaders in the CCaaS and Unified-CXM markets. Backed by endorsements from industry pioneers like Steve Wozniak, Nextiva stands out as a trusted partner for organizations committed to delivering world-class customer experiences.

What is Hoot Contact?

Combine different communication channels and utilize skill-based routing to help your agents achieve your vision for customer experience through phone, chat, or email in both inbound and outbound contact center settings. With seamless operation on Microsoft® Azure and compatibility with Microsoft Teams, you can expect fast and reliable service from a trusted provider, along with ongoing support and improvements from our team of Microsoft-certified engineers. This solution can be implemented in just a few weeks, allowing you to address evolving business needs or replace outdated systems, in stark contrast to more complicated CCaaS solutions that may require months for deployment. Avoid paying for features you don’t use, and ensure consistent, tailored customer support available 24/7, which is a significant advantage over many smaller contact center options. The user-friendly, self-service interface enhances your ability to adapt campaigns and contact workflows, empowering managers regardless of whether they operate a small business contact center or a basic help desk for a larger enterprise. Moreover, broaden your communication capabilities to facilitate interactions with colleagues, partners, and prospective customers, fostering enhanced collaboration and productivity across the board. This comprehensive strategy guarantees that your entire organization will reap the rewards of increased connectivity and operational efficiency, ultimately leading to a more cohesive work environment.

Media

Media

Integrations Supported

AbacusLaw
Active Directory
Agency Matrix
AuguTech
Clio
ConnectWise Automate
HubSpot Data Hub
Humhealth
Macaw AMS
Nextiva XBert
Okta
Operata
Rippling
SalesExec
SalesStreamliner
Salesforce
Tenfold
Zendesk

Integrations Supported

Microsoft Azure
Microsoft Teams

API Availability

API Availability

Pricing Information

$19.95 per month
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

Nextiva

Date Founded

2008

Company Location

United States

Company Website

www.nextiva.com

Company Facts

Organization Name

Intrado

Company Location

United States

Company Website

www.intrado.com/en/enterprise-collaboration/contact-center/hoot-contact

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
IVR / Voice Recognition
Mobile Access
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Not specified

Call Forwarding

Not specified

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Help Desk

Not specified

Live Chat

Canned Responses
Offline Form
Proactive Chat
Third Party Integration

SIP Trunk

Automatic Fail-over Routing
Call Data Records
Caller ID
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Toll Free 800 Number

Not specified

UCaaS

Not specified

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Vanity Phone Number

Not specified

Virtual Phone Number

Not specified

Categories and Features

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