Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Squaretalk Reviews & Ratings
    313 Ratings
    Company Website
  • DialedIn Reviews & Ratings
    625 Ratings
    Company Website
  • Dialpad Support Reviews & Ratings
    1,607 Ratings
    Company Website
  • Aircall Reviews & Ratings
    1,838 Ratings
    Company Website
  • net2phone Reviews & Ratings
    197 Ratings
    Company Website
  • DialerAI Reviews & Ratings
    5 Ratings
    Company Website
  • Adversus Reviews & Ratings
    172 Ratings
    Company Website
  • Yeastar P-Series PBX System Reviews & Ratings
    116 Ratings
    Company Website
  • ULTATEL Reviews & Ratings
    115 Ratings
    Company Website
  • CallHub Reviews & Ratings
    428 Ratings
    Company Website

What is Oki-Toki?

Oki-Toki Cloud Contact Center serves as a comprehensive solution tailored for contact centers across various sizes and sectors, ensuring they remain competitive as top-tier leaders. This platform boasts a Low-Code feature that enables rapid deployment of inbound, blended, or outbound projects, facilitating swift operational adjustments. Users can efficiently share agents among different teams, projects, and even companies, enhancing flexibility. It supports the integration of Toll-Free, Local, and Non-Geographic SIP Numbers, ensuring versatile communication options. The system also addresses missed calls through an effective Callback mode, which improves customer engagement. To boost employee performance, it incorporates an automatic motivation system that calculates bonuses and penalties, fostering a competitive environment. Additionally, automated KPI Tracking is integrated with Speech Analytics and Evaluation Sheets, providing insightful performance metrics. Dynamic scripts assist in standardizing responses while automating conversation triggers, enhancing the quality of customer interactions. Through performance analysis, the system evaluates each agent, team, and the overall Contact Center, ensuring continuous improvement. Moreover, the platform offers the flexibility to incorporate additional features such as chats, web-based messaging (WFM), CRM systems, dialers, and voice broadcasts, making it a robust choice for any contact center looking to optimize their operations. As a result, Oki-Toki not only streamlines communication processes but also enhances overall efficiency and effectiveness.

What is Ameyo by Exotel?

Ameyo provides a robust platform for managing customer engagement through a variety of channels including voice, video, chat, and social media. Its omnichannel contact center solution integrates with CRM systems and offers features like AI-driven voicebots, sentiment analysis, and dynamic reporting. Designed to optimize both customer service and operational efficiency, Ameyo helps businesses enhance customer satisfaction while reducing operational costs. With scalability, flexibility, and real-time analytics, Ameyo is a powerful tool for businesses looking to improve their customer experience management.

Media

Media

Integrations Supported

Salesforce
Zendesk
Zoho CRM
Asterix
Bitrix24
Drupal
Facebook Groups
Facebook Messenger
FreeSWITCH
Slack
Viber
WordPress
Yahoo! Mail
Zadarma
Zoho CRM Plus
monday CRM

Integrations Supported

Salesforce
Zendesk
Zoho CRM
Aura365
CASA
Gnani Bot Builder Platform
Yellow.ai

API Availability

Has API

API Availability

Pricing Information

$30/user/month
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Oki-Toki

Date Founded

2015

Company Location

United Kingdom

Company Website

www.oki-toki.cloud/

Company Facts

Organization Name

Exotel

Date Founded

2011

Company Location

India

Company Website

www.ameyo.com

Categories and Features

Auto Dialer

Not specified

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Sales Dialers

Not specified

Categories and Features

Auto Dialer

Not specified

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Chatbot

Not specified

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Surveys & Feedback

Voice Bot

Not specified

Popular Alternatives

uContact Reviews & Ratings

uContact

net2phone

Popular Alternatives

astTECS Reviews & Ratings

astTECS

*astTECS
ID Cloud Reviews & Ratings

ID Cloud

Teckinfo Solutions pvt. ltd.
Pulse Reviews & Ratings

Pulse

Pulse Telesystems Private Limited