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What is Yelp Host?

Yelp Host represents a cutting-edge AI-powered telephone assistant tailored for the restaurant industry, ensuring that every customer call is handled promptly by managing inquiries around the clock. This solution can adeptly answer patron questions, facilitate the scheduling and modification of reservations, provide instant updates on current wait times, filter out unwanted spam calls, gather special requests, and send follow-up messages that include menus or pertinent links, all without requiring any human involvement. With a comprehensive database of restaurant-related information, the system integrates smoothly with the restaurant's existing operations, delivering uninterrupted support even when staff is occupied, unavailable, or off-duty. By implementing Yelp Host, restaurants can dramatically improve the customer experience through rapid and accurate phone interactions, reduce missed opportunities, streamline the reservation process, and enable team members to focus on delivering exceptional service rather than handling phone calls. This innovative technology not only boosts operational productivity but also contributes to enhanced customer satisfaction and loyalty, paving the way for sustained success in the competitive dining landscape. Furthermore, it empowers restaurants to adapt quickly to changing customer needs, ensuring they remain at the forefront of service excellence.

What is AI-Call Assistant?

AI-Call Assistant offers a specialized solution for handling missed calls, catering specifically to businesses such as garages, equipment rental services, maintenance providers, HVAC companies, moving firms, and insurance agencies. By forwarding calls from both mobile and landline phones, it guarantees that every inquiry is managed under the business's name at any hour, day or night. Callers articulate their needs in their own language, and the system adeptly transcribes these messages, sending a summarized version to team members' devices like smartphones, tablets, or computers. Employees can then claim and address requests, append pertinent notes, and monitor who handled each inquiry along with the time it was addressed, helping to prevent repetitive callbacks. Additionally, the platform archives call recordings for 30 days after a request is resolved, providing a resource for future reference if necessary. A detailed reporting dashboard is included, showcasing monthly request trends against the previous year and pinpointing peak days along with evaluating staff performance. This service is designed to support unlimited users and features a dedicated phone line, with a pricing model based on the volume of calls each month, ensuring adaptability for businesses of all sizes. In essence, AI-Call Assistant not only streamlines communication but also significantly boosts operational efficiency for organizations focused on service delivery, ultimately enhancing customer satisfaction and retention.

Media

Media

No images available

Integrations Supported

Apple Maps
Google Cloud Search
Yelp
Yelp Guest Manager

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

$129 per month

Pricing Information

€45/month
Plans start at €45/month and include up to 200 calls. Unlimited users and a phone line are included. A €50 activation fee applies. Additional calls are charged at the applicable plan rate.

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Online Training
On-Site Training

Company Facts

Organization Name

Yelp

Date Founded

2004

Company Location

United States

Company Website

business.yelp.com/restaurants/products/yelp-host/

Company Facts

Organization Name

CK Digital

Company Location

Cyprus

Company Website

smsrem.com/ai-assist/en/

Categories and Features

AI Voice Agents

Not specified

Categories and Features

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