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What is HubSpot CRM?

HubSpot serves as an AI-driven customer platform that combines all the essential software, integrations, and tools required to unify your marketing, sales, and customer support efforts. By utilizing HubSpot’s connected platform, businesses can accelerate growth by prioritizing the most critical aspect of their operations: customer engagement.

The HubSpot CRM goes beyond being merely a tool; it is the core of your business operations. This CRM solution empowers your team to cultivate stronger relationships with customers, fundamentally changing how you communicate with them. It provides a seamlessly integrated environment for sales, marketing, and customer service, enabling deep insights into your customer interactions. Everything is neatly organized within an intuitive dashboard that boosts your team's productivity. As your business evolves, our platform is built to scale, offering adaptable solutions that cater to your changing requirements. Additionally, HubSpot CRM features a robust free version filled with vital functionalities, making it an excellent option for forward-thinking businesses. This innovative CRM is set to redefine customer management; every customer interaction represents a chance for growth and improvement.

You can schedule a demo to explore our premium offerings, or you may begin using our extensive range of free tools right away.

Pricing

Price Starts At:
Free
Free Version:
Free Version available.
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, HubSpot CRM provides an API

Screenshots and Video

Company Facts

Company Name:
HubSpot
Date Founded:
2006
Company Location:
United States
Company Website:
www.hubspot.com
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Product Details

Deployment
SaaS
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

HubSpot CRM Categories and Features

eCommerce Marketing Software

AB Testing
Abandoned Cart Email
Analytics / ROI Tracking
Customer Data Profiles
Dynamic Content
Email Marketing
Email Personalization
Facebook Ads
Google Ads
Product Recommendations
Push Notifications
Retargeting
SMS Marketing
Search Marketing
Segmentation
Signup Forms & Popups
Social Marketing
Triggered Emails
Website Visitor Tracking

Social Media Management Software

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Social CRM Software

Calendar/Reminder System
Customer Support
Email Marketing
Lead Capture
Lead Nurturing
Live Chat
Marketing Automation Integration
Multi-Channel Social Integration
Social Media Monitoring
Task Management

Sales Tracking Software

Activity Dashboard
Alerts / Notifications
Appointment Scheduling
Call Logging
Comments / Notes
Custom Reports
Document Management
Email Templates
Interaction Tracking
Lead Management
Lead Scoring
Pipeline Management
Reporting / Analytics
Task Management

Sales Performance Management Software

Incentive Compensation Management (ICM)
Predictive Sales Analytics
Quota Management
Reporting / Analytics
Sales Coaching Analysis
Sales Gamification
Sales Performance Tracking
Sales Planning & Forecasting
Territory Management

Sales Intelligence Software

CRM Integration
Data Cleaning
Data Enrichment
Data Import/Export
Data Mining
Data Verification
Email Integration
Lead Scoring
List Building
Performance Management
Pipeline Management
Predictive Modeling/Analytics
Prospecting Tools
Reporting/Analytics
Sales Forecasting

Sales Force Automation Software

Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management

Sales Engagement Software

CRM Integration
Call Scripts / Call Steps
Email Sequences
Email Tracking / Automation
Lead Management
Reporting / Analytics
Sales / Voice Dialer
Sales Automation
Search
Task Management
Templates
Workflow Management

Sales Content Management Software

Audio / Video Recording
Audio File Management
Branded Sales Content
Centralized Sales Content Repository
Collaboration Tools
Content Recommendations
Email Management
Engagement Analytics
Interaction Tracking
Personalization
Sales Partner Management
Sales Training / Onboarding
Video File Management

Sales Analytics Software

Collaboration Tools
Dashboards
Forecasting Analytics
Ideal Customer Profile (ICP)
Lead Analytics
Pipeline Management
Predictive Forecasting
Predictive Lead Scoring
Sales Intelligence Reporting

SMS Marketing Software

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Revenue Operations Software

AI Insights
Account Health Dashboard
Automatic CRM Updates
Contact / Activity Tracking
RevOps Automation
Revenue Dashboard
Revenue Intelligence / Reporting
Sales Analytics
Sales Forecasting
Third-Party Data Aggregation

Real Estate CRM Software

Campaign Management
Client / Property Matching
Contact Management
Dashboard
Email Marketing
Interaction Tracking
Lead Management
Property Alerts
Referral Tracking
Segmentation

Online Form Builders

Artificial Intelligence
Assign Roles / Permissions
Collaboration Tools
Conversational Forms
Data Tables
Drag & Drop / No Code
Export to PDF
HIPAA Compliant
Import Existing Forms
Mobile Forms
Offline Forms
Pre-made Templates
Quizzes / Questionnaires
Reporting / Data Visualization
Signup Forms
Surveys

Marketing Automation Software

A/B Testing
Analytics / ROI Tracking
Artificial Intelligence
Content / Blogging Platform
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages / Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Lead Management Software

Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking

Lead Generation Software

Contact Discovery
Contact Import/Export
Lead Capture
Lead Database Integration
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Visitor Identification

Landing Page Builder

A/B Testing
Analytics
Drag & Drop
Form Creation
Real Time Editing
Responsive
SEO Management
Templates

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Healthcare CRM Software

Audience Targeting
Campaign Management
Marketing Automation
Medical History Records
Patient Communications
Patient Management
Physician Management
Predictive Analytics

Financial CRM Software

Account Alerts
Asset Management
Expense Tracking
Household Tracking
Influence Tracking
Lead Management
Marketing Management
Relationship Tracking
Team Assignments
Territory Management

Email Template Design Software

A/B Testing
Code From Scratch
Drag & Drop Editing
Image Library
Import HTML Code
Mobile-Friendly / Responsive
Potential Issue Identification
Premade Templates
Proofing
Reporting / Analytics
Text Editor
Theme Editor

Email Marketing Software

A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor

Customer Success Software

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Content Marketing Software

Audience Targeting
Brand Management
Campaign Management
Categorization / Grouping
Conversion Tracking
Distribution Management
Editorial Calendar
Multi-Channel Publishing
Publish Scheduling
SEO Management
Social Media Management
Video Management

Content Management System

Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management

Contact Management Software

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Construction CRM Software

Client Tracking
Contract Management
Forecasting
Project Management
Quote Management
Sales Management
Scheduling
Time Management

Chatbot Software

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Campaign Management Software

Channel Management
Contact Database
Email Marketing
Event Triggered Actions
Lead Management
Multi-Campaign

Call Tracking Software

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

CRM Software

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

CPQ Software

2D Drawing
3D Modeling
Approval Workflow
Guided Selling
Product Configurator
Proposal Generation
Quotes / Estimates
Renewal Management
Self Service Portal
eCommerce

Automotive CRM Software

Call Logging
Contact Management
Customer Support
Inventory Management
Lease Management
List Management
Marketing Automation
Product Catalog
Quotes / Proposals
Service Department Management
Showroom Management
Territory Management

More HubSpot CRM Categories

  • Reviewer Name: Chris D.
    Position: Communications Director
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Ideal Platform for Sales Support and Customer Relations

    Date: Sep 09 2022
    Summary

    HubSpot CRM is accurate in facilitating sales, which is a friendly process in managing the customer relationships. Besides, HubSpot CRM increases the analytical accuracy, where digital options are well utilized.
    Finally, sales forecast and automation are accurately managed by HubSpot CRM.

    Positive

    HubSpot CRM is a platform that streamlines all the sales processes, where customers are highly attracted and the required sales volume increase. More so, the tool has the appropriate email marketing, a form that is digital and immediate in solving most of the customer needs.
    The social media integration is another beneficial aspect of HubSpot CRM.

    Negative

    HubSpot CRM is a systematic and acceptable social marketing solution, that allows businesses to validate every sales process, and make customers have a solid relationship with the business players.

    Read More...
    1 user found this review useful.
  • Reviewer Name: Ylia A.
    Position: Project Manager
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    A system that helps a lot to generate sales in the short and long term, optimizing and automating negotiations.

    Date: Aug 12 2022
    Summary

    The main reason why my overall experience has been quite good is because we have been able to generate many more goals in this company, I am a real estate company based on buying and selling properties, as well as renting them, and This platform has been optimal for processing the sale in an automated manner, it has an excellent auto-response system for the actions or requirements of the clients, if a client wants to buy a property, the system gives Rojas all the requirements to buy it, you are also capable of registering you within the system as a potential client when necessary, all this helps to make manual registration within the system a thing of the past, and we start using a service that helps us generate sales much faster. In addition, with the help of this platform we have been able to have a much more accurate monitoring of our clients' negotiations, we can see with this attitude if the client is being well attended, or if the attention score has been negative, I am very grateful to the operation of this platform, I admit that this platform has been key to developing more sales in an optimal way, previously it was a bit complicated to manage the number of trades in volume that we had every day, however, after the arrival of this platform we have noticed a circumstantial change, since all sales and negotiation is managed by the automated system itself.

    Positive

    HubSpot CRM It is characterized by being a really reliable and stable platform when it comes to personalizing the sales process, sales automation is what has allowed many companies to currently optimize the number of events they hold online, this platform has With unique characteristics and essential functions to develop an automated system, which allows optimizing the sales process with potential clients, the things that I liked the most during my experience were:

    1.- One of the main features that I liked is that it can create automated processes, for example register a payment method of a client, register personal data of the same within the system, optimize a payment gateway so that all clients can make negotiations and much more, you can create automated processes that help you streamline all sales, the sales process is somewhat complex for some employees, and this feature helps employees to focus more on generating and getting more customers, than registering them in the system, since all this can be done through an automated process.

    2.- It has an excellent integration with social networks and with the marketing system or advertising campaign of our company, we currently use an advertising campaign system, and we have connected it correctly with this CRM platform, which has allowed us to monitor and transfer all kinds of potential customers to our CRM system, and thus be able to automate and optimize the sale with that customer. In addition, this integration helps us to transfer all customers automatically, we will not have to manually register it within the system thanks to this integration.

    3.- You have an excellent list of contacts which helps you to register all the clients and all the sales agents of your company, having a list of contacts within this company helps you to know exactly the clients that have been registered In your system, in addition, the list of contacts is also linked to the negotiations previously carried out, so if any of your clients has been registered in this list, you will be able to see all the deals made with that client no matter how much time passes.

    4.- Visualizing the progress of each one of the negotiations is something completely optimal for any company, within this platform you can see the progress of all sales in real time, you can check the status of each one of them 24 hours a day and at any time, you can speak with that attitude if the negotiation has already been carried out correctly or if it has been negative.

    Negative

    HubSpot CRM is a platform focused on automating the sales process and optimizing it, this platform helps any company, whether large or small, generate short-term or long-term sales, it is at a really affordable price and all its functions meet the objective accurate, helping sales to be generated immediately. Having said all this, during my experience it has not presented any type of failure with this platform, we have always been able to create an automated sales process to speed up negotiations with potential clients, in addition, the integration factor and functionality such as these social networks and other campaigns has allowed us to obtain clients from our social networks or campaigns and we can transfer it to our CRM system, to speed up the process, it is a very feasible integration and has never given us any kind of problem. We are happy with the general functionality, we have never had any type of failure and we hope not to have it in the future.

    Read More...
    1 user found this review useful.
  • Reviewer Name: Lisa W.
    Position: Project Manager
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Reliable customer relations tool

    Date: Jan 06 2022
    Summary

    My overall experience has been great and I highly recommend this platform to any growing organization. Marketing campaigns and customer data is well organized for future referencing.

    Positive

    It gives my team the best reliable platform for engaging our customers. I can reach clients who have given us projects via live chat and get their considerations.

    Negative

    I have not experienced any operation challenge from the performance of this great tool. It has given us the most reliable services and streamlined customer relationship deal.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Product application specialist
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    HubSpot CRM helps businesses to scale

    Date: Nov 08 2022
    Summary

    HubSpot CRM is a highly adaptable platform that gives us a unified solution for our customer, sales and marketing management. The dashboard features are well-defined and you can onboard right away. Overall, it's a very practical CRM tool.

    Positive

    The biggest positive impact I experienced after implementing HubSpot CRM is the ability to automate the sales cycle. Using this option we are saving lots of time and effort. Its report feature is also very useful, it gives accurate insight on sales.

    Negative

    Never faced any difficulties using the HubSpot solution.

    Read More...
    1 user found this review useful.
  • Reviewer Name: Rodney C.
    Position: Data Engineer
    Has used product for: Free Trial
    Uses the product: Daily
    Org Size (# of Employees): 10,000 - 19,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    This tool was part of our vendor short list when evaluating a modern CRM tool

    Date: Mar 16 2022
    Summary

    HubSpot CRM was a part of our vendor short list when evaluating new CRM options to replace our current aging system. We needed a tool that would stay ever green with less administration overhead and this slotted in quite nicely.

    Positive

    HubSpot CRM is a cloud based tool, and offers some relatively friendly learning library that really helps reduce the learning curve required when adopting a new tool. This really encouraged and empowered our end users with the knowledge they needed to thrive.

    Negative

    There is a bit of stiffness when it comes to being able to enhance and customize certain aspects to fit with your workflow. I found that at times you would need to bend to how the tool was built versus having the tool adapt to your organizations needs

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Founder
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Love using HubSpot!

    Date: Dec 02 2021
    Summary

    Extremely happy with the platform, even in starting out at the free tier before I really grew my audience.

    Positive

    It's got literally everything that you could want in an easy-to-use platform... and they're always making updates. I like the website chat because I can catch leads and email them in bulk at a later point — plus assign these leads to particular team members.

    Negative

    They are making all sorts of UI updates all of the time, but the design was a bit dated and difficult to navigate.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Sales Manager
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    HubSpot -- love it and hate it

    Date: Feb 05 2021
    Summary

    Overall, Love using it but hating that I am not able to use all features because it is pricey. To use the good features, i have to subscribe.

    Positive

    Love the tool. Easy to use. Import and use data from the start. Tracking of emails, deals is the easiest.

    Negative

    Mobile app does not have all the features that required by a manager when he is on the field.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Manager
    Has used product for: Less than 6 months
    Uses the product: Monthly
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    A great sales and marketing CRM

    Date: May 11 2021
    Summary

    Overall it's a good tool that helps you manage everything from start to finish, It also gets updates pretty frequently to enhance the features and experience. But it is bit costly for small businesses.

    Positive

    Great User Interface and ease of access makes it quite user friendly.
    It's a one stop shop for a your marketing, sales and service needs.
    It facilitates easy creation of social media posts, blog posts and mailing or landing pages.
    It automates the tedious tasks and gives you deeper insights into prospects.
    It also helps in editing website pages.

    Negative

    The trial version has very limited features and cost of full version of the product is a bit on the higher side.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Sales Development
    Has used product for: Less than 6 months
    Uses the product: Monthly
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Good starter CRM

    Date: Jun 11 2021
    Summary

    Overall, I think this is a good solution as a CRM and for capturing customer data. Definitely a 3/5 stars.

    Positive

    Getting started was really simple when I used it. I think at the time I was still not as familiar with everything the CRM could do, but it helped me to get off of spreadsheets.

    Negative

    There wasn’t a lot of training material, but I think they do now.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Designer
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Robust tool

    Date: Jun 06 2021
    Summary

    Great tool honestly. Get your feet wet on a well built platform without a big price tag to go along with it.

    Positive

    Great for overall marketing and I love the fact that you can test it before fully subscribing to it.

    Negative

    A lot of the better features requires a subscription.

    Read More...
  • Reviewer Name: Aaron H.
    Position: CEO
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Has amazing features, and it's integrations are great

    Date: Sep 29 2021
    Summary

    Overall I really like the product. It's easy to use, cost effective, and performs all the functions that I need it to do.

    Positive

    I really love how easy it is to integrate with almost any of my other pieces of customer management software. Just plug and play basically and format the info in the CRM.

    Negative

    I don't have anything negative to say about Hubspot.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Student
    Has used product for: Free Trial
    Uses the product: Weekly
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Marketing for everyone

    Date: Dec 27 2021
    Summary

    If you are looking for new costumers you should definitely try this. Start small or start with 100,000 contacts.

    Positive

    There is a product for everyone. You can create your plan for your special needs. Reaching from 1,000 to 100,000 contacts.

    Negative

    I can’t say what I don’t like. You can even try it for free.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Marketer
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great CRM app

    Date: Feb 23 2021
    Summary

    Overall a smooth experience. Did not face any problems. Increased overall efficiency and performance.

    Positive

    Hubspot CRM is loaded with brilliant features that are important for effective CRM. Great analytics and tools.

    Negative

    So far we have not encountered any problems. So no cons.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: CSS
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Efficient CRM tool

    Date: Jun 04 2021
    Summary

    So far I'm experiencing the good and positive side of Hubspot CRM and they are consistently improving the user interface.

    Positive

    I love the customization of this and it can help me organize my work. User friendly and works with a simple drag and drop.

    Negative

    So far it looks fine. sometimes integration fails but it may the issue of the 3rd party as well.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Financial Analyst
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Dynamic and vibrant with email marketing.

    Date: Feb 17 2021
    Summary

    Vibrant and dynamic with email marketing.
    Helps a lot with contact management.
    Best and respectable customer support.

    Positive

    Vibrant and dynamic with email marketing.
    More convenient with contact management.
    Efficiency with customization which is easy.

    Negative

    Very convenient and reliable with email marketing.

    Read More...
  • Reviewer Name: Sundar Y.
    Position: Data Scientist
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    An easy to use CRM tool.

    Date: Apr 18 2021
    Summary

    Overall, Hubspot CRM is a great tool for marketing and sales activities. It is a very easy-to-use tool with a decent UI.

    Positive

    - It can be easily used through a chrome extension.
    - It has a wide scope of customization.
    - The User Interface of the tool is very intuitive and easy to understand.

    Negative

    - The tool is a bit expensive compared to other similar software.

    Read More...
  • Reviewer Name: Anirudh S.
    Position: Senior Manager
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    One of the Best CRM tool available in Market !

    Date: Aug 17 2021
    Summary

    Overall its a package of ERP which can be integrated with CRM, MIS & Accounting functionality. It helps in managing the customers in systematic manners and able to track the transactions (financial or products) and provide all the new notifications vide SMS and emails which can be customized as per the campaign and can provide enough information to the executives and management for their decision making.

    Positive

    For managing the organization with customer relationships and to manage their purchase history, their transactions, their communications with the sales executives, there is always a requirement of a tool which can record all these systematically. HubSpot CRM has this module well integrated with the support team. It store all the related data of customers and their products, purchases, etc. and can be distributed among the sales staff who coordinated in past. Very well reporting structure and auto Notifications is commendable.

    Negative

    CRM module includes every aspect of the customer data but there is some fields which should be customized as per the business requirements. That can be added in the master list and with definite text structure to avoid the manual entries. Mobile version should be enhanced for additional data entry if required.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Financial Analyst
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    It's the best hub with lead management.

    Date: Feb 17 2021
    Summary

    Cost effective and very easy to learn.
    Helps a lot with lead tracking in the business.
    Best and most responsive customer support.

    Positive

    Reliable to track the contacts.
    Efficiency with lead tracking and management.
    More convenient with email marketing.

    Negative

    Great and most superb CRM with lead management and easy to learn.

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  • Reviewer Name: A Verified Reviewer
    Position: Technical Operations Manager
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Catch every leads

    Updated: Feb 04 2021
    Summary

    HubSpot is one of the leading CRM platforms. It delivers everything required for relationship management. It helps to catch every lead in campaigns. This platform is overall the best for CRM.

    Positive

    HubSpot CRM offers an unconditional platform for relationship management. We are using HubSpot to smartly interact, manage leads, manage pipeline and identify sales lead from email channels. It proves itself best in every aspect of CR management.

    Negative

    Not easy for new users to use. I'm performance wise no companies.

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  • Reviewer Name: Betty W.
    Position: Database Administrator
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Outstanding and Operational CRM for Organizations.

    Date: Feb 17 2021
    Summary

    We have effectively reached to clients from the whole world, and the marketing features that HubSpot CRM helps us have are excellent. Also, HubSpot CRM multiplies our sales, making us more competitive.

    Positive

    HubSpot CRM has advanced features, which foster global sales, and allows firms to get clients from any part of the world.
    Furthermore, HubSpot CRM helps in saving or storing contact details for many customers, and reach out to them when required.

    Negative

    HubSpot CRM has extensive strategies and procedures for installation, and unless there is enough guidance from the developer, this may be a challenge.

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