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What is HubSpot CRM?

HubSpot serves as an AI-driven customer platform that combines all the essential software, integrations, and tools required to unify your marketing, sales, and customer support efforts. By utilizing HubSpot’s connected platform, businesses can accelerate growth by prioritizing the most critical aspect of their operations: customer engagement.

The HubSpot CRM goes beyond being merely a tool; it is the core of your business operations. This CRM solution empowers your team to cultivate stronger relationships with customers, fundamentally changing how you communicate with them. It provides a seamlessly integrated environment for sales, marketing, and customer service, enabling deep insights into your customer interactions. Everything is neatly organized within an intuitive dashboard that boosts your team's productivity. As your business evolves, our platform is built to scale, offering adaptable solutions that cater to your changing requirements. Additionally, HubSpot CRM features a robust free version filled with vital functionalities, making it an excellent option for forward-thinking businesses. This innovative CRM is set to redefine customer management; every customer interaction represents a chance for growth and improvement.

You can schedule a demo to explore our premium offerings, or you may begin using our extensive range of free tools right away.

Pricing

Price Starts At:
Free
Free Version:
Free Version available.
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, HubSpot CRM provides an API

Screenshots and Video

Company Facts

Company Name:
HubSpot
Date Founded:
2006
Company Location:
United States
Company Website:
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Product Details

Deployment
SaaS
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

HubSpot CRM Categories and Features

eCommerce Marketing Software

AB Testing
Abandoned Cart Email
Analytics / ROI Tracking
Customer Data Profiles
Dynamic Content
Email Marketing
Email Personalization
Facebook Ads
Google Ads
Product Recommendations
Push Notifications
Retargeting
SMS Marketing
Search Marketing
Segmentation
Signup Forms & Popups
Social Marketing
Triggered Emails
Website Visitor Tracking

Social Media Management Software

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Social CRM Software

Calendar/Reminder System
Customer Support
Email Marketing
Lead Capture
Lead Nurturing
Live Chat
Marketing Automation Integration
Multi-Channel Social Integration
Social Media Monitoring
Task Management

Sales Tracking Software

Activity Dashboard
Alerts / Notifications
Appointment Scheduling
Call Logging
Comments / Notes
Custom Reports
Document Management
Email Templates
Interaction Tracking
Lead Management
Lead Scoring
Pipeline Management
Reporting / Analytics
Task Management

Sales Performance Management Software

Incentive Compensation Management (ICM)
Predictive Sales Analytics
Quota Management
Reporting / Analytics
Sales Coaching Analysis
Sales Gamification
Sales Performance Tracking
Sales Planning & Forecasting
Territory Management

Sales Intelligence Software

CRM Integration
Data Cleaning
Data Enrichment
Data Import/Export
Data Mining
Data Verification
Email Integration
Lead Scoring
List Building
Performance Management
Pipeline Management
Predictive Modeling/Analytics
Prospecting Tools
Reporting/Analytics
Sales Forecasting

Sales Force Automation Software

Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management

Sales Engagement Software

CRM Integration
Call Scripts / Call Steps
Email Sequences
Email Tracking / Automation
Lead Management
Reporting / Analytics
Sales / Voice Dialer
Sales Automation
Search
Task Management
Templates
Workflow Management

Sales Content Management Software

Audio / Video Recording
Audio File Management
Branded Sales Content
Centralized Sales Content Repository
Collaboration Tools
Content Recommendations
Email Management
Engagement Analytics
Interaction Tracking
Personalization
Sales Partner Management
Sales Training / Onboarding
Video File Management

Sales Analytics Software

Collaboration Tools
Dashboards
Forecasting Analytics
Ideal Customer Profile (ICP)
Lead Analytics
Pipeline Management
Predictive Forecasting
Predictive Lead Scoring
Sales Intelligence Reporting

SMS Marketing Software

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Revenue Operations Software

AI Insights
Account Health Dashboard
Automatic CRM Updates
Contact / Activity Tracking
RevOps Automation
Revenue Dashboard
Revenue Intelligence / Reporting
Sales Analytics
Sales Forecasting
Third-Party Data Aggregation

Real Estate CRM Software

Campaign Management
Client / Property Matching
Contact Management
Dashboard
Email Marketing
Interaction Tracking
Lead Management
Property Alerts
Referral Tracking
Segmentation

Online Form Builders

Artificial Intelligence
Assign Roles / Permissions
Collaboration Tools
Conversational Forms
Data Tables
Drag & Drop / No Code
Export to PDF
HIPAA Compliant
Import Existing Forms
Mobile Forms
Offline Forms
Pre-made Templates
Quizzes / Questionnaires
Reporting / Data Visualization
Signup Forms
Surveys

Marketing Automation Software

A/B Testing
Analytics / ROI Tracking
Artificial Intelligence
Content / Blogging Platform
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages / Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Lead Management Software

Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking

Lead Generation Software

Contact Discovery
Contact Import/Export
Lead Capture
Lead Database Integration
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Visitor Identification

Landing Page Builder

A/B Testing
Analytics
Drag & Drop
Form Creation
Real Time Editing
Responsive
SEO Management
Templates

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Healthcare CRM Software

Audience Targeting
Campaign Management
Marketing Automation
Medical History Records
Patient Communications
Patient Management
Physician Management
Predictive Analytics

Financial CRM Software

Account Alerts
Asset Management
Expense Tracking
Household Tracking
Influence Tracking
Lead Management
Marketing Management
Relationship Tracking
Team Assignments
Territory Management

Email Template Design Software

A/B Testing
Code From Scratch
Drag & Drop Editing
Image Library
Import HTML Code
Mobile-Friendly / Responsive
Potential Issue Identification
Premade Templates
Proofing
Reporting / Analytics
Text Editor
Theme Editor

Email Marketing Software

A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor

Customer Success Software

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Content Marketing Software

Audience Targeting
Brand Management
Campaign Management
Categorization / Grouping
Conversion Tracking
Distribution Management
Editorial Calendar
Multi-Channel Publishing
Publish Scheduling
SEO Management
Social Media Management
Video Management

Content Management System

Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management

Contact Management Software

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Construction CRM Software

Client Tracking
Contract Management
Forecasting
Project Management
Quote Management
Sales Management
Scheduling
Time Management

Chatbot Software

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Campaign Management Software

Channel Management
Contact Database
Email Marketing
Event Triggered Actions
Lead Management
Multi-Campaign

Call Tracking Software

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

CRM Software

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

CPQ Software

2D Drawing
3D Modeling
Approval Workflow
Guided Selling
Product Configurator
Proposal Generation
Quotes / Estimates
Renewal Management
Self Service Portal
eCommerce

Automotive CRM Software

Call Logging
Contact Management
Customer Support
Inventory Management
Lease Management
List Management
Marketing Automation
Product Catalog
Quotes / Proposals
Service Department Management
Showroom Management
Territory Management

More HubSpot CRM Categories

  • Reviewer Name: Jason K.
    Position: Social Media Manager
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Hubspot helps in obtaining varied SEO

    Date: Mar 18 2021
    Summary

    The sales reports that Hubspot offers to work with have a high degree of graphical information, as you can attach graphs of previous sales processes, which is excellent for creating comprehensive comparisons on the results of certain landing page templates, or customer conversion rate analysis.

    Positive

    Hubspot has its own CRM, and at the same time it can be integrated with external CRMs, so working with customers and synchronizing their data in the cloud for use from other services is entirely possible. Hubspot is an excellent software for managing market segmentation processes, and for working with analytics tools in case you need to monitor sales results within certain market areas. We highly recommend working with Hubspot to create a better market segmentation scenario, and to have more extensive analysis. There is a lot of functionality within Hubspot that makes the platform free of integrations not only when managing processes that involve landing page management, but also those marketing processes that require a certain level of automation, such as automated mailings.

    Negative

    Hubspot's platform does not offer good integrations to social media services, so monitoring of publications may take longer than usual, or not show updated results. In terms of content replenishment, Hubspot does not offer enough alternatives when creating new content based on outdated content.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Director
    Has used product for: Free Trial
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Taught me to be organized

    Date: Aug 28 2021
    Summary

    Very positive experience and hope to rely on this company more as we grow. There are several great features that can be customized and used optimally without any hassles.

    Positive

    The knowledge shared by HubSpot helped in changing our work flows and streamline the activities. We prioritized our routines which helped in saving money and time.

    Negative

    Making things little more affordable for small businesses would be great.

    Read More...
  • Reviewer Name: Peris A.
    Position: Lead Analyst, Marketing Delivery
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    HubSpot provides our sales team with the right tools to deliver a great experience to our contacts

    Date: Feb 18 2021
    Summary

    We save information of every touchpoint in HubSpot database and we are able to track our interactions with prospects providing them more value at each stage of their buying journey. It is an invaluable tool for our sales team success.

    Positive

    We have access to a database to store a catalog of all our contacts and the information we have collected about them. All tools we need to create reports, sort deals and track performance are readily available all in one organized dashboard.

    Negative

    They are constantly improving which to me is a good thing and definitely they are succeeding.

    Read More...
  • Reviewer Name: Ryan E.
    Position: Network Administrator
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Robust CRM

    Date: Aug 30 2021
    Summary

    Overall our experience has been pleasant and we will continue to use the software solution as a CRM for our day to day sales team.

    Positive

    As we are working remotely in the cloud integrations between our systems is Key. Their integrations with key software solutions for our business has made the transition and use of HubSpot great.

    Negative

    Cost. The per user cost can be a bit much, but they do offer some great value on the free tier. Just wish the jump wasn't as costly to use the full package.

    Read More...
  • Reviewer Name: Jason C.
    Position: Product Design Lead
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    HubSpot specializes in marketing for a variety of areas

    Date: Mar 29 2021
    Summary

    The reach that HubSpot can give you in the marketing area is extremely impressive. We have decided to have this platform cover all of our sales operations in the long run, because by using its combination of CRM and online advertising features, we know that our results will always be the best.

    Positive

    Creating sales campaigns using the information collected in this service has been one of the best breakthroughs for our small company, whose reach on the web is much more extensive now. HubSpot works very well as a filter to know which of the marketing operations we want to perform are the ones that are going to work in certain timeframes.

    Negative

    HubSpot does not adapt to classic group work methodologies, because even though it is not a service oriented to sales team communication, it is necessary to have a minimum of interaction between salespeople in order to know which are the next marketing operations to be executed, and that the work is kept in a uniform way.

    Read More...
  • Reviewer Name: Micheal R.
    Position: Communiation Assistant
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    The Appropriate CRM and Sales Automation Tool

    Date: Feb 18 2021
    Summary

    HubSpot CRM gives us the role of catering for the needs of customers, and in return, we obtained huge or massive sales. Contact details of our customers get stored using HubSpot CRM.

    Positive

    HubSpot CRM is an authentic CRM, with the interests of the users at heart. Also, HubSpot CRM boosts sales through automation and effective marketing.

    Negative

    HubSpot CRM requires advanced experiences, which is quite inaccessible and in high demand.

    Read More...
  • Reviewer Name: Michael W.
    Position: Technical Support Manager
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    HubSpot is the CRM everyone needs for multiple channels

    Date: Apr 01 2021
    Summary

    HubSpot is a service that we can use to improve in every way our SEO operations, and to get organic traffic from customers in less time. Based on this, we are satisfied and will continue to implement HubSpot to acquire new customers in the future, and to improve our way of coordinating sales.

    Positive

    Within HubSpot we can apply many advertising strategies, which, depending entirely on the plan we have chosen to work with, allows us to include CRM processes to better communicate with our customers, or apply specialized SEO strategies to get more traffic.

    Negative

    There are many templates within HubSpot that we find useful, and it is even possible to integrate the platform to social networks, greatly increasing the reach of our marketing, so there are no points against the platform, which proves to have a good usability and many marketing analytics functions that can be exploited.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Sales Manager
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Best CRM for sales teams!

    Date: Feb 16 2021
    Summary

    Overall this is the best CRM you will find period. The customer support is stellar, and you will be very happy you went with Hubspot over anything else on the market. Remember don't cheap out with your CRM, it is your business.

    Positive

    The simplicity, the support, and the tools (even on the free or basic level of Sales) is amazing. This gives you everything you need to keep in touch with clients, prospects, and close business.

    Negative

    Once you get hooked you will quickly find yourself upgrading to more expensive packages because it has features that you will need as you expand.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Associate
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great CRM product

    Date: Jul 07 2021
    Summary

    Overall, the CRM tool has helped me organize and analyze data. This tool is best in class and helps to make the most of valuable customer information. Would suggest all businesses use this software!

    Positive

    Great CRM product which allows for effective tracking of useful data regarding customers across sectors and business lines. Keeps data organized and easy to use and transport across software tools.

    Negative

    Some advanced functionality in the software product can require some learning curve, however once understood all functionality is very helpful.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Accounts Support
    Has used product for: Less than 6 months
    Uses the product: Monthly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great Product

    Date: Sep 29 2021
    Summary

    Two thumbs up for a great product with an incredible support team behind it to ensure user satisfaction!

    Positive

    Great product. Very user friendly and when you do need assistance, they're quick to respond and make sure you're able to get what you need in a timely manner.

    Negative

    We haven't encountered any issues of concerns yet that we haven't been able to address and rectify quickly.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Owner
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Worst Free CRM

    Date: Sep 19 2021
    Summary

    Not a great software for sales teams. For online marketing, it has what you need. Just be prepared to pay a high price for the features you'll need.

    Positive

    Easily collects prospect's information on the web. Connects to email, websites, and others. Other unique features and tools that other software don't offer.

    Negative

    Most of the features you want are in the paid version. Unless you're a big company their pricing is cost-prohibitive.

    Read More...
  • Reviewer Name: Carol P.
    Position: Supply chain Specialist
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Awed by its effectiveness with contact management

    Date: Feb 23 2021
    Summary

    User support is reliable.
    Efficiency and reliability with contact management.
    Flexible with lead management.

    Positive

    It's an amazing and most convenient with lead management.
    User support is so good.
    Reliable with contact management.

    Negative

    Reliable and flexible with contact management and ease of use.

    Read More...
  • Reviewer Name: Ronald W.
    Position: Marketing Specialist
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    HubSpot is the best marketing automation tool on the market

    Date: Mar 21 2021
    Summary

    We were able to get the analytics and data into one blog which is really new in our market as we had to manage each blog individually and it made our work a bit tiring. We can achieve a clean way to create important content thanks to the tools that this software has provided us since we started using it, this is one of our favorite features points. We have included the best proposal of work thanks to HubSpot, due to the high ease of use and high performance that it gives us. The technical support is amazing and fast. We have come to integrate this tool with many options and we are delighted to have HubSpot in our portfolio.

    Positive

    The customer service on this platform is incredibly fast, whenever we have a problem the team is on top of it so they can fix it. It has many excellent options for working with calls to action, which you have made available to us several split tests on how we set them up. The webinars that HubSpot provides us with for learning are amazing.

    Negative

    Despite being a very complete tool it lacks an eCommerce platform that can integrate with these digital marketing tools. In knowledge base there is too much information which can be useful, but sometimes it is not specific enough for the job. something simple like bullets or indentations are little configurable when editing some kind of internal blog.

    Read More...
  • Reviewer Name: Joshua F.
    Position: CEO
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great for start-ups

    Date: Jun 04 2021
    Summary

    Overall my experience has been great. From the folks, we worked with to get on the start-up plan to the application itself we have had a great experience as a start-up.

    Positive

    Hubspot offers a ton of API integration, a robust product offering, and the price is very reasonable. I enjoy the email client, scheduling, marketing, and the traditional funnel. One of my favorite applications and I work out of it daily.

    Negative

    I haven't found much I do not like with Hubspot. They're industry agnostic, a dev first company, and I think they are looking to help the start-up ecosystem.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Attorney
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great Organizational Tool

    Date: Feb 22 2021
    Summary

    I highly recommend this for small to mid size businesses. It is cost effective and saves a lot of time.

    Positive

    This is a great intake and organizing tool. It allows for seamless intake, organization and processing of matters.

    Negative

    It can take a little while to get used to it but they have great customer support.

    Read More...
  • Reviewer Name: Chris S.
    Position: IT Technician
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Excellent Software for Customer Relations

    Date: Feb 01 2021
    Summary

    HubSpot CRM improves the sales rates in a company. Furthermore, customers issues their insights freely with this program. There is also international engagement, creating a wider market scope.

    Positive

    HubSpot CRM is universally accessible, and the program has a design which is friendly. The processing abilities for HubSpot CRM is authentic, and it ensures the information of clients fairly stored.

    Negative

    HubSpot CRM helps in supervising the relations of clients, but the subscription fee is quite high, and for everyone to have the program, the developer should do something.

    Read More...
  • Reviewer Name: Caroline W.
    Position: Performance Marketing Manager
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great service and support

    Date: Aug 25 2021
    Summary

    I really love HubSpot because they explain it beginning to end. Live chat is available a lot and they are super helpful to answer any question in the moment.

    Positive

    Super navigable, easy to use, lots of information available online to know how to use this platform to be successful.

    Negative

    Seems like HubSpot "nickels and dimes" to death. Every single feature costs more.

    Read More...
  • Reviewer Name: Christa B.
    Position: Owner
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    So Far So... AWESOME!

    Date: Feb 20 2021
    Summary

    Overall, HubSpot is in my Top 3 for CRMs. With a price tag of FREE and a multitude of features designed for smooth tracking, it's got some of the most potential to be the most outstanding CRM of its time.

    Positive

    The CRM software connects directly to Marketing and Sales and since its free, you can't beat the price tag! HubSpot also lets you view your Entire pipeline! Wow huh? And the mack daddy of them all? HubSpot keeps logs of each connection to your contacts or "prospects" which allows you to see what fits or needs a little revamping.

    Negative

    If you used another software prior to using HubSpot, it can be difficult to track those records or integrate them into the system software. It's a newer program so growing pains are still very much present. There isn't as much customization or wiggle room as I've seen with other CRMs.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Manager
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Multi solutions for multi industries

    Date: Feb 21 2021
    Summary

    HubSpot is recommended for medium size plus businesses which have a marketing team who can control and manage all features. HubSpot offer services that no other competitor has but again not easy to use for beginners.

    Positive

    HubSpot has a lot of features from CRM, email marketing, email tracking, social media and ad campaign management and many more!

    Negative

    Not recommended for small business, price is not cheap and you need the enterprise edition to unlock all the great features.

    Read More...
  • Reviewer Name: Mercy A.
    Position: Project Assistant
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
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    Incredible and High Performing CRM

    Date: Feb 22 2021
    Summary

    HubSpot CRM has made CRM and other marketing strategies more elaborate and speed in handling the required customer related roles. Also, it increases the rate of sales and togetherness in the organization.

    Positive

    HubSpot CRM has given us a perfect stand, that increases the sales automation, and the customer management processes. Again, HubSpot CRM p[provides enough guidelines on what should be done for successful time and workflow management.

    Negative

    Sometimes, HubSpot CRM support aid takes a while before responding to what bothers many users. Otherwise, the product runs perfectly.

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