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What is HubSpot CRM?

HubSpot serves as an AI-driven customer platform that combines all the essential software, integrations, and tools required to unify your marketing, sales, and customer support efforts. By utilizing HubSpot’s connected platform, businesses can accelerate growth by prioritizing the most critical aspect of their operations: customer engagement.

The HubSpot CRM goes beyond being merely a tool; it is the core of your business operations. This CRM solution empowers your team to cultivate stronger relationships with customers, fundamentally changing how you communicate with them. It provides a seamlessly integrated environment for sales, marketing, and customer service, enabling deep insights into your customer interactions. Everything is neatly organized within an intuitive dashboard that boosts your team's productivity. As your business evolves, our platform is built to scale, offering adaptable solutions that cater to your changing requirements. Additionally, HubSpot CRM features a robust free version filled with vital functionalities, making it an excellent option for forward-thinking businesses. This innovative CRM is set to redefine customer management; every customer interaction represents a chance for growth and improvement.

You can schedule a demo to explore our premium offerings, or you may begin using our extensive range of free tools right away.

Pricing

Price Starts At:
Free
Free Version:
Free Version available.
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, HubSpot CRM provides an API

Screenshots and Video

Company Facts

Company Name:
HubSpot
Date Founded:
2006
Company Location:
United States
Company Website:
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Product Details

Deployment
SaaS
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

HubSpot CRM Categories and Features

eCommerce Marketing Software

AB Testing
Abandoned Cart Email
Analytics / ROI Tracking
Customer Data Profiles
Dynamic Content
Email Marketing
Email Personalization
Facebook Ads
Google Ads
Product Recommendations
Push Notifications
Retargeting
SMS Marketing
Search Marketing
Segmentation
Signup Forms & Popups
Social Marketing
Triggered Emails
Website Visitor Tracking

Social Media Management Software

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Social CRM Software

Calendar/Reminder System
Customer Support
Email Marketing
Lead Capture
Lead Nurturing
Live Chat
Marketing Automation Integration
Multi-Channel Social Integration
Social Media Monitoring
Task Management

Sales Tracking Software

Activity Dashboard
Alerts / Notifications
Appointment Scheduling
Call Logging
Comments / Notes
Custom Reports
Document Management
Email Templates
Interaction Tracking
Lead Management
Lead Scoring
Pipeline Management
Reporting / Analytics
Task Management

Sales Performance Management Software

Incentive Compensation Management (ICM)
Predictive Sales Analytics
Quota Management
Reporting / Analytics
Sales Coaching Analysis
Sales Gamification
Sales Performance Tracking
Sales Planning & Forecasting
Territory Management

Sales Intelligence Software

CRM Integration
Data Cleaning
Data Enrichment
Data Import/Export
Data Mining
Data Verification
Email Integration
Lead Scoring
List Building
Performance Management
Pipeline Management
Predictive Modeling/Analytics
Prospecting Tools
Reporting/Analytics
Sales Forecasting

Sales Force Automation Software

Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management

Sales Engagement Software

CRM Integration
Call Scripts / Call Steps
Email Sequences
Email Tracking / Automation
Lead Management
Reporting / Analytics
Sales / Voice Dialer
Sales Automation
Search
Task Management
Templates
Workflow Management

Sales Content Management Software

Audio / Video Recording
Audio File Management
Branded Sales Content
Centralized Sales Content Repository
Collaboration Tools
Content Recommendations
Email Management
Engagement Analytics
Interaction Tracking
Personalization
Sales Partner Management
Sales Training / Onboarding
Video File Management

Sales Analytics Software

Collaboration Tools
Dashboards
Forecasting Analytics
Ideal Customer Profile (ICP)
Lead Analytics
Pipeline Management
Predictive Forecasting
Predictive Lead Scoring
Sales Intelligence Reporting

SMS Marketing Software

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Revenue Operations Software

AI Insights
Account Health Dashboard
Automatic CRM Updates
Contact / Activity Tracking
RevOps Automation
Revenue Dashboard
Revenue Intelligence / Reporting
Sales Analytics
Sales Forecasting
Third-Party Data Aggregation

Real Estate CRM Software

Campaign Management
Client / Property Matching
Contact Management
Dashboard
Email Marketing
Interaction Tracking
Lead Management
Property Alerts
Referral Tracking
Segmentation

Online Form Builders

Artificial Intelligence
Assign Roles / Permissions
Collaboration Tools
Conversational Forms
Data Tables
Drag & Drop / No Code
Export to PDF
HIPAA Compliant
Import Existing Forms
Mobile Forms
Offline Forms
Pre-made Templates
Quizzes / Questionnaires
Reporting / Data Visualization
Signup Forms
Surveys

Marketing Automation Software

A/B Testing
Analytics / ROI Tracking
Artificial Intelligence
Content / Blogging Platform
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages / Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Lead Management Software

Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking

Lead Generation Software

Contact Discovery
Contact Import/Export
Lead Capture
Lead Database Integration
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Visitor Identification

Landing Page Builder

A/B Testing
Analytics
Drag & Drop
Form Creation
Real Time Editing
Responsive
SEO Management
Templates

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Healthcare CRM Software

Audience Targeting
Campaign Management
Marketing Automation
Medical History Records
Patient Communications
Patient Management
Physician Management
Predictive Analytics

Financial CRM Software

Account Alerts
Asset Management
Expense Tracking
Household Tracking
Influence Tracking
Lead Management
Marketing Management
Relationship Tracking
Team Assignments
Territory Management

Email Template Design Software

A/B Testing
Code From Scratch
Drag & Drop Editing
Image Library
Import HTML Code
Mobile-Friendly / Responsive
Potential Issue Identification
Premade Templates
Proofing
Reporting / Analytics
Text Editor
Theme Editor

Email Marketing Software

A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor

Customer Success Software

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Content Marketing Software

Audience Targeting
Brand Management
Campaign Management
Categorization / Grouping
Conversion Tracking
Distribution Management
Editorial Calendar
Multi-Channel Publishing
Publish Scheduling
SEO Management
Social Media Management
Video Management

Content Management System

Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management

Contact Management Software

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Construction CRM Software

Client Tracking
Contract Management
Forecasting
Project Management
Quote Management
Sales Management
Scheduling
Time Management

Chatbot Software

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Campaign Management Software

Channel Management
Contact Database
Email Marketing
Event Triggered Actions
Lead Management
Multi-Campaign

Call Tracking Software

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

CRM Software

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

CPQ Software

2D Drawing
3D Modeling
Approval Workflow
Guided Selling
Product Configurator
Proposal Generation
Quotes / Estimates
Renewal Management
Self Service Portal
eCommerce

Automotive CRM Software

Call Logging
Contact Management
Customer Support
Inventory Management
Lease Management
List Management
Marketing Automation
Product Catalog
Quotes / Proposals
Service Department Management
Showroom Management
Territory Management

More HubSpot CRM Categories

  • Reviewer Name: Dylan F.
    Position: Manager
    Has used product for: Free Trial
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Review

    Date: Jul 15 2021
    Summary

    I am pleased with the services this has to offer. I love things that are user friendly and easy to use!

    Positive

    I like how simple this interface is to use across the board.I like how this works and also getting the customer support they had to offer while using the system.

    Negative

    This system did not have a user to user setup process. I feel that this would've answered a lot of questions I had about it for the startup process. I believe that if they had someone help set everything up with a screen share would've taken a lot of stress away.

    Read More...
  • Reviewer Name: Melissa S.
    Position: CMO
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Hubspot Gets it All in One Spot!

    Date: Jul 15 2021
    Summary

    Overall working with Hubspot is always a great experience. They are friendly supportive and helpful. They don't have success unless their customers do and they embody that. Very pleased.

    Positive

    Love that we already use Marketing hub and CMS, then brought our CRM over from Salesforce due to high maintenance costs of outdated customizations on Salesforce. Hubspot assigned a manager to help us manage the move and he did an excellent job with understanding our needs and applying them to the cut-over.

    Negative

    The CRM doesn't have an app for quotes connected to placing orders in Big Commerce (they have one for Shopify) so we can' manage or see our deals pipeline in Hubspot.

    Read More...
  • Reviewer Name: Daniella V.
    Position: Manager of Research and Development
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    HubSpot is the only option

    Updated: Mar 22 2021
    Summary

    We primarily use HubSpot for marketing and managing our website. HubSpot provides us with all the tools we need to easily track customers. HubSpot also provides us with what we need to change the site quickly and easily. I have recommended HubSpot to several people. Since 2019, other than working at HubSpot, I have had no other pleasant experiences. Your plan makes my work at Ssdigitalco easier and more enjoyable.

    Positive

    I really like how easy it is to use HubSpot email. I have sent many emails and am very happy to be able to use this easy to use program. Tracking leads is very easy. I like how HubSpot tracks the location and time of leads on your website. It helps me know where we are in the sales process. HubSpot makes managing my website very easy. I have little experience in web maintenance and don't understand computer code, so it is very easy to use the HubSpot program, because I don't need a website background and I think you do, because they can provide anyone with everything that can be done normally.

    Negative

    I can't think of anything right now. HubSpot has been improving their program, which is awesome from an end user perspective.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Customer Care Coordinator
    Has used product for: Free Trial
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Good free solution

    Date: Jun 21 2021
    Summary

    I recommend this to companies that don't want to waste their money on the bells and whistles of a paid CRM.

    Positive

    This is a decent free solution for your CRM needs. If you don't need the bells and whistles of a CRM then HubSpot free is great for you.

    Negative

    For a free service it does what it need to as a CRM the ease-of-use allows a monkey to work this software so that's good.

    Read More...
  • Reviewer Name: Junaid A.
    Position: Front End Developer
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    CRM With Market Automation.

    Date: Feb 25 2021
    Summary

    Overall, HubSpot CRM can be used in your organization to manage deals, leads, support tickets, and many more, it has excellent customer support.

    Positive

    -You can assign tasks and set a reminder for them.
    -You get all the analytics and insights about the team on the dashboard.
    -It has great customer support.

    Negative

    -Its UI is a bit difficult to get used to.
    -Lack of customization.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Paralegal
    Has used product for: Free Trial
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    HubSpot

    Date: Nov 24 2021
    Summary

    Overall, I would recommend this software. If you are into marketing and want to better enhance your skills I would highly use this.

    Positive

    Easy to use, easy to get ahold of someone if needed, they provided a demo, free consolation at first.

    Negative

    I really don't have anything bad to say, as I used the free trail and I was satisfied.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Founder
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Best CRM Tool that I ever used

    Date: Apr 03 2021
    Summary

    Hubspot CRM is an easy to use CRM software with all the basic requirements of Digital Marketing needs covered.

    Positive

    Social media Integration.
    Email Marketing.
    Workflows and Sequences.
    Easy to filter contacts and companies.

    Negative

    Need more social media plugins.
    Limited set of email marketing templates.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Accountant
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Certainly the best with contact and lead management.

    Date: Mar 03 2021
    Summary

    Reliable to setup and configure the CRM.
    Most outstanding with email marketing and promoting the business.
    East to promote business.

    Positive

    Efficient with tracking leads.
    Reliable and very outstanding with email marketing.
    Respectful and responsive customer support.

    Negative

    Great and most convenient with lead management and ease of use.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Procurement Specialist
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Fortunate to use with promoting sales.

    Date: Feb 18 2021
    Summary

    Better and most responsive customer support.
    Great with tracking leads.
    Nicest dashboard and go getter customer support.

    Positive

    Faster to track clients emails and send them business promotion.
    Reports are accurate and timely.
    Easy to learn and use.

    Negative

    Best and most simple and robust CRM with promoting sales.

    Read More...
  • Reviewer Name: Jason L.
    Position: Entertainer
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Growing With HubSpot

    Date: Jan 09 2021
    Summary

    I'm trying to scale my business and needed software that streamlines all of my ongoing chores -- lead generation, marketing, SEO, etc. Props to HubSpot for recognizing this important need.

    Positive

    All of my SEO/marketing needs are in one place, where I can see them. I don't have to pay someone to keep track of all this stuff.

    Negative

    The software is maybe more involved than I need, so I just focus on certain parts.

    Read More...
  • Reviewer Name: Yvonne J.
    Position: Information Specialist
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Eligible and Dynamic Marketing Solution

    Date: Feb 22 2021
    Summary

    HubSpot CRM is an accurate CRM, with so much advancements, making it eligible and appropriate for clients purposes. Also, online and email marketing has been supported by HubSpot CRM.

    Positive

    HubSpot CRM is a vibrant and considerate marketing program. HubSpot CRM has established a platform where contacts of customers get stored, and get well stored. HubSpot CRM directs all the traffic to the new clients.

    Negative

    HubSpot CRM has high glory in marketing, and also boost the morale of customers trough creating of good relationships.

    Read More...
  • Reviewer Name: Justin R.
    Position: Website Developer
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Eligible and Confined CRM Program

    Date: Apr 20 2021
    Summary

    HubSpot CRM increases the relationship that consumers require with the company. Also, HubSpot CRM takes seriously the contacts of business partners and clients, and we use them to manage their demands.

    Positive

    HubSpot CRM remembers the importance of customers, hence, giving them maximum help when they need some. Also, HubSpot CRM has a storage platform which is online, through cloud computing, and this helps in maintaining procedural security measures.
    Marketing strength in our firm is also well managed by HubSpot CRM.

    Negative

    HubSpot CRM is an outgoing CRM program, with manageable procedures and sustainable business requirements. The design that HubSpot CRM has is the most flexible among the many CRM programs.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Customer relations and Marketing Specialist
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    HubSpot gives a huge benefit to my business CRM

    Date: Nov 10 2020
    Summary

    Everyone in my team loved this customer relationship management platform. We are getting great benefits to our business after implementing HubSpot CRM. Straight forward tool for every business CRM.

    Positive

    To get full visibility on leads and sales to funnel no other tool is better than HubSpot CRM. It enables the best insights for my business to get an overall analysis of every aspect of sales and marketing. You can also track leads, manage the sales pipeline. It gives a huge benefit to my business.

    Negative

    Never encountered any issue with using this in our business.

    Read More...
  • Reviewer Name: Suhail A.
    Position: Co-Founder
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    The best CRM for marketing

    Date: Oct 20 2020
    Summary

    I like how HubSpot is designed, the workflows, content management, social media, etc make life a lot easier. If you want a CRM that takes care of your sales and marketing needs and keeps both on one platform, I would say go for it.

    Positive

    I like how HubSpot is easy to use and gives you insight in a very detailed manner on customer or prospect interaction history.

    Negative

    Takes some amount of training for getting hang of all features.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: CEO
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Perfect Free CRM!

    Date: Jul 20 2020
    Summary

    It’s pretty easy to use and get going with. It’s free so there’s no sacrifice for trying it out except for time.

    Positive

    It’s 100% free to use the basic CRM features. It also integrates with every other software I use.

    Negative

    The biggest con for me has been that to get access to the premium features it’s a pretty steep climb. Going from free to x dollars a month and a minimum number of seats is a pretty steep next step, financially.

    Read More...
  • Reviewer Name: Aaron R.
    Position: Realtor
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Good option for CRM

    Date: Dec 08 2020
    Summary

    This CRM is truly a HubSpot. You can do all of your business needs in this CRM. Do yourself a favor and check out HubSpot CRM.

    Positive

    This CRM is a great option for anyone that has lots of contacts in your business. You can input all of their information, include a task list, and lots more. It has way more features than a typical CRM!

    Negative

    There are not many cons to this CRM. It's a great software! The only thing I can think of is pricing - but it's totally worth it.

    Read More...
  • Reviewer Name: Pradeep K.
    Position: Student
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Marketing platform

    Date: Dec 18 2020
    Summary

    Overall experience is quite good. It helps to understand which platforms led to the lost sales. Analysis features is very good.

    Positive

    Some pros are as follows:
    - It helps in marketing automation.
    - It also help in marketing analysis.
    - E-mail marketing is a very good feature of this application.

    Negative

    Some cons are as follows:
    - The main con is its landing page builder.
    - Ad management is also an issue.

    Read More...
  • Reviewer Name: Missy R.
    Position: Software Designer
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    HubspotCRM

    Date: May 29 2020
    Summary

    Overall HubSpot CRM is great for new companies that haven't ever used a CRM before. But, if you're trying to move on to a second CRM HubSpot may not be for you.

    Positive

    HubSpot CRM makes it easy to organize, track, and grow your contact list and sales. Also they are free to use forever. As many users as you need are totally free.

    Negative

    HubSpot isn't very advanced and can be very inflexible. They integrate with Salesforce because they cant compete.

    Read More...
  • Reviewer Name: Tauseef S.
    Position: Full Stack Developer
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Feature packed client directory

    Date: Dec 07 2020
    Summary

    Overall, it gives you a brief overview of the client's data to maximize your growth and the well structured data helps a lot for making plans for taking future decisions of the company.

    Positive

    - All records of client's activity in a well structured format.
    - Helps in growing a small business by converting people into potential clients.
    - Helps in improving customer support by monitoring and managing their information along with receipt.

    Negative

    If they improves their features and pricing people may opt for the paid version otherwise the free one is more than enough for small business.

    Read More...
  • Reviewer Name: Anahi B.
    Position: Security and Risk Management
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Generally a good CRM that delivers what it promises

    Date: Dec 28 2020
    Summary

    It is suitable when you need something simpler and also very easy to learn. However, if you're trying to build something much more complicated on the developers' backend, it can be difficult. Several other larger CRMs have the ability to build extra features, later helping the customer and also the customer's requirements. This platform benefits the tracking of calls, companies and also tasks, but it does not have the ability to incorporate several other plug-ins that future customers may have.

    Positive

    It integrates well with WordPress in all divisions, such as advertising, sales, auditing, customer support. The sales team specifically uses HubSpot CRM to handle contacts, track account status and also has a personalization attribute for the sales channel. It is very easy to navigate through CRM, as well as export huge collections of data. It is constantly a fantastic way to handle tasks, receive suggestions if they are not completed and it is very easy to record calls or notes.

    Negative

    Exporting great information has caused some problems. Numbers are essential in sales and there are also several options for residential or commercial properties that you include that can help you quickly organize business contacts, along with the modification feature.

    Read More...