HubSpot CRM Reviews

We use HubSpot to keep track of the tour request leads that come through our schools' websites, those leads are then tracked throughout their admissions and enrollment process, right up until they are enrolled in our Learning Management System. HubSpot makes it so seamless and easy. After the initial set-up of templates and automations, it does all the work for us.

Super easy integrations with nearly any platform (for us in education, connection to Learning Management Systems and parent communication systems). Customer service is awesome, we call all the time with questions and get personal attention.

It can be a bit beastly at first - we spent lots of time on the phone with customer service to get set up. Some things are not located in as straight-forward of locations as you would expect.

Overall, a good place for smaller businesses to start when needing to organize their in-house operating systems.

This platform is excellent in assisting our team in keeping track of the tasks at hand for our clients. We now have an easy way to store all the insights we need and know how to respond accordingly to them.

Would like to be able to customize some of the features when it comes to the free version, not sure if it's worth paying for yet.

Just pros, no cons! HubSpot CRM is simple and easy to use. I like that it connects me with everything I need.

The tool is easy to use and very straightforward. I did not have any issues when attempting to make any searches.

I really can't say I have any issues with it at all.

Most effective with tracking lead and opportunities.
Reliable and efficient with contact management.
Best and most responsive customer support.

Strong features with email marketing.
Reliable with tracking leads and opportunities.
It's a free CRM to use.

Efficiency with tracking leads and opportunities and ease of use.

All in all, HubSpot is a great CRM, that in my view is more suited to growing enterprises. The firm should look to improve its integrations possibility and look to develop more features to its CRM to add more value to users.

HubSpot was amazing on several fronts:
- Was useful in sorting accounts based on customizable traits (geographic location, - easier to handle when sorting the data
- Direct excel downloading report
- Great value for money (relatively low price in comparison to other CRM's)

The main con with HubSpot was that it was difficult to integrate other platforms - for example ZoomInfo details couldn't be synchronised with HubSpot which limits its accessibility to integrating additional information on new accounts.

Cost effective and robust CRM.
Extremely customizable with great dashboard.
User friendly and intuitive interface.
Helps to boost customer relations.

Reliable with improving sales.
Helps a lot in boosting customer relations and confidence.
Easily customizable CRM.

Great and most convenient with improving sales and cost effective.

Overall, this is a good CRM option to explore for those who need an affordable CRM option for their company.

Overall, I thought Hubspot is a good tool for your sales team. The interface is clean, and it has some good features.

I'm not sure that is measures up to some of the other CRM's out there. I would like to see some additional features.

Overall, HubSpot gives us a streamlined tool to convert every sales opportunity into successful sales. Everything was a breeze, with no hassle in usage and set up.

The main upside about HubSpot CRM is its automated sales and marketing process. I also liked the lead capture function, it never lets you lose any sales opportunity. The interface is so clean and the setup process was straightforward.

Analytics about lead conversion is not very accurate.

We're baked in and it would be hard to imagine work without HubSpot now, we use all of the services to manage our SaaS Users but we still had to do a bit of custom work to get our backend to migrate.

We love it though but see a value in upgrading some tools to be more specialized.

- Easy to Use
- Easy access to data
- Learning Modules
- Chat Help
- Dashboards for reports
- API's to integrate our backend

- Not as customizable as I'd like
- Custom Reporting is not as simple as I'd like to see
- We use the full stack and some of the integrations are too basic to be truly useful.
- Custom historical reporting is not possible with an API connection for data.

I like its deployment features and its design. I been recommending this software to my friends and my colleagues because of the attractive features that it offers.

I basically like its design and deployment and design features. It is attractive and much faster in the terms of deployment.

I don't like its customer support feature. They don't reply to most of the query and it pricing is little bit high.

Need technical abilities to work with this CRM. It's highly technical and if you don't know what you're doing then you could waste your time and get confused. Better for larger businesses.

Offers a free version of tracking leads. Lots of integrations and features that were available for me to customize the way I needed it too.

Lots of the features that you need are in the paid version. And it's huge difference from free to paid plan. Expensive software.

HubSpot's platform offers us all the tools and integrations we need for marketing, sales, content management and customer service, improving efficiency and productivity. When we implemented HubSpot it increased productivity so that the software on the sales side helped us to get more detailed information from our customers, it guaranteed us an automation of the tasks, scheduling meetings and appointments with our consultants.

The platform allows us to keep track of all our customers, everything is recorded in the software which makes it easier for us to identify more clearly which strategies are working for us and which we should do better. This platform apart from facilitating efficiency is free.

The reports and analysis we do with the software are very basic and do not allow us to modify or customize them as much as we would like, so if we want to compare some specific data we have to do it manually.

HubSpot was great--easy. Our team came up with a process flow which could be visualized w/in the app. A very nice light version of a centralization tool.

A lot of good options, ability to connect as a team, write notes, reminders, calendar events. The interface was intuitive and nice to see.

I didn't really have any issues that were a con--I'm not a 100% sales person so might have not used it to the full capacity.

We evaluated several CRM systems for our business. We found HubSpot to be feature-rich. The pricing is better for very small organizations but is rather expensive for large organizations with 50+ users.

1. Cloud-based; no server required.
2. Many beneficial features.
3. Backed up in the cloud.
4. Updated automatically.

1. Limited customization opportunities.
2. Expensive for larger organizations.

Best and nicest customer service.
Reliable with tracking the campaigns.
It's extremely easy to customize.

Flexible and simple with tracking the campaign's through email.
It's very easy to customize.
Intergration is seamless with other applications.

Best and most effective with email marketing and campaigns.

Overall, extremely happy to have this software assisting our staff in building and maintaining out relationships. Our marketing has seem an increase in both content and visibility. Our Sales team has seen an increase in inquiries and deals. Highly recommend this software for all your CRM needs, basically pays for itself by increasing sales and visibility.

This easy to use software, comes with a feature rich platform at a reasonable price. Marketing has become a breeze with the software that helps us to automate and generate the process. To compliment that, the sales features assist in finalizing the deals and our relationships with the recurring clientele.

Can' t say I have any cons to mention - the platform seems to have all we need and were looking for.

The free trial they offer is great because it lets you try it before you buy it. Has lots of different marketing options.

For a person who isn't the best at technology at times, HubSpot was pretty easy to use. I would recommend.

I wish the free trial was a little longer so I could see benefits before I committed to buying it.

Overall this is a great site and simple to use. I would highly recommend HubSpot to all of my customers that want a little more in marketing.

I love how simple the platform is to use for first time users. This makes marketing and engaging with clients easy.

I believe sometimes the site has issues. I get a lot of error codes when trying to submit information.

Most resilient and most effective with contact management.
Respectful customer support.
Reliable to track the leads.

Resilient and most powerful with contract management.
Most effective with content collaboration.
Reliable to track the clients.
Great customer service.

It's the most effective and excellent with contract management.

I am pleased with the services this has to offer. I love things that are user friendly and easy to use!

I like how simple this interface is to use across the board.I like how this works and also getting the customer support they had to offer while using the system.

This system did not have a user to user setup process. I feel that this would've answered a lot of questions I had about it for the startup process. I believe that if they had someone help set everything up with a screen share would've taken a lot of stress away.