Zoom Verified Customer Reviews (2026)

Zoom has never failed me. I use it multiple times a day and can easily be accessed. 10/10 recommended!

Zoom is the best! Such easy and simple processes with this platform! I use it every day and couldn't do my job without it!

Zoom has no issues! I honestly cannot find any cons to it.

Zoom has really helped me stay in touch both personally and professionally during the pandemic. It's opened doors of communication that I will incorporate even when we go back to "normal". It makes telecommuting open to everyone and that has been a great blessing!

Zoom is easy to use and easy to install. As a small business I don't have an IT department behind me to make sure things work. I love that I can just log on and have quick meetings were face to face is important. Even in my area where internet coverage can be spotty it is very dependable. I have even had virtual baby showers and family reunions using Zoom!

I don't have anything that doesn't work. All of my experiences have been positive.

We use it regularly and we recommend it. It is user friendly, easy to install and coordinate with your team.

I like the ability to share screens. It makes document review pretty easy. It also allows us to connect remotely.

You have to purchase it or else the free version will time out.

Zoom is a solid choice in todays large market of offerings. It has functionality that can encompass a large base of clientele. They improve the product regularly and it most likely will not disappoint if you choose it as your solution.

Zoom has become very popular lately. The software has a great ease of use factor. Updates and improvements to the software are frequent and they listen to feedback and implement change. Great functionality and a good quality product. It is hard to find fault.

There has been some security concerns, some issues with initial setup and corporate licensing structure could be improved on.

Overall, the Zoom platform is most popular for video conferences. It performs very well during meetings. It also offers a good amount of features to make conferences seamless.

Because of its seamless interface and features Zoom platform is most popular for video conferencing. The video quality it delivers is great. I also liked its screen sharing feature. Also, you can attend without any account.

Security and encryption are not great as another tool provides at the same plan.

This is my favorite software for online meetings. An absolute lifesaver during the pandemic! It is great if you are not looking for a ton of bells and whistles, but just something to easily and quickly set up.

Zoom is the most simple and clean out of any online meeting software. Easy to use for older folks for sure compared to other things like webex or skype. Very user friendly.

Having to disable the waiting room is sometimes a bit cumbersome, but not the worst.

Zoom carried us through the pandemic and made it possible to still get work done. It syncs easily with my calendar and is a helpful solution.

So much smoother than other video chat options out there. I sigh when I get an invite on another platform (Teams, etc).

Can get expensive for a big team -- would love to see them implement a nonprofit discount.

Overall, Zoom is a household name for a reason - it’s the premier teleconferencing platform of the “new normal” era. Though competition in this field has been stiff since the pandemic broke out, Zoom’s minimal set up, ease of use, and revamped security features set it apart from other platforms.

Very intuitive user interface. Setting up meetings is a breeze, and functions such as screen share, live chat, etc. are simple to use. Plenty of security and host features to allow enterprises to take full control of their meetings.

Very few cons come to mind. It perhaps lacks some of the seamless integration a major competitor has with its teleconferencing platform and its suite of office applications, but Zoom more than makes up for this with its superior user interface.

Since I never go into the office, Zoom meetings are my primary means of communicating with my manager and teammates.

I use Zoom 5 days a week and I love it! I work from home in my office and my team keeps a Zoom meeting running all day.

I haven't found anything that I don't like about Zoom

Overall, Zoom is great to use and easy to navigate. The knowledge base they provide for users is great too.

I love that zoom has always been around laying low. The year, of course, it has skyrocketed. The breakout rooms and the ability to record sessions is great.

Nothing I do not like about, it is great for meeting use.

Overall, Zoom is perfect solution for any video conferencing need, ranging from webinars to personal meets. The simplicity of being able to click a few buttons, gather a group, and have everyone in one room is great. Also having breakout rooms is very nice when everyone needs to break up into their respective departments.

Provides excellent and smooth video conferencing.
The feature of screen sharing is excellent, and the role can be limited to people presenting.
Perfect solution to host webinars, provides feature of webinars with more than thousand attendee in single time.

Needs a strong internet connection, there should be a feature for people with low bandwidth.
Better Chat feature expected in future.

Amazing software that is very necessary in the modern age. Even with just being spread out, it allows people on our board to meet across distances that normally wouldn't be simple. And while phone calls can happen, seeing people's face is a wonderful return to some form of normalcy. Zoom helps facilitate that.

Running a small business and a nonprofit is difficult in ordinary times, and exceptionally difficult in a pandemic. Zoom has allowed me to coordinate with people and continue meetings as though nothing has changed over the last year and a half from logistics point of view. Working with passionate people who want to stay safe is allowed to bridge those two competing objectives and zoom makes that possible.

I wish there were more free options for NPO size. It doesn't make sense for us to pay for an account when we meet every other month, but we do not fall under the maximum size of a free account

This has been a staple for us for the last 18 months. We have tried other systems and keep coming back to zoom for it's overall ease of use and reliability.

Full featured, easy to use and the image and audio quality is great. We have very little trouble with others being able to join our meetings. The outlook add-in is a great tool.

Not much. The internet connection speed seems to be the biggest issue and that is not a Zoom problem.

Overall, It is a considerable option for video calling meetings and seminars. The customer support is also good with less response time.

- The user interface of the software is smooth and responsive.
- All the functions and features work properly without any lags.
- The transmission of audio and visual both are fast and clear.

- It has all the necessary features but to use those you will need a good internet connection as it lags with a low bandwidth internet connection.

Zoom is an all around great product, very user friendly, for all types of people with varying experience levels, and it is easy to open and start quickly which is a really important feature for a meeting platform.

Zoom is easy to use, and also easy to explain to others, even older ones who do not have as much experience with newer technology platforms. I also like the app and how easy it is to login, and to access frequently visited meeting rooms.

There really isn't much I don't like about zoom. I think the functionality is pretty on point!

We have been using the Zoom app for about 2 years now for interviewing applicants in other states but when covid hit last year we found ourselves using much more. I can say that I cannot think of any cons and we have not had any! From the user and user end along with the pricing and specs it's a win win.

Pricing and ease of use. We use Zoom for meetings and doing interviews, Easy to use and set up meeting on computer, laptop or mobile device. Easy for end users with little to no experience on using as well.

I have been using Zoom for a few years and cannot really think of any cons

I use Zoom on a regular base since I work from home and I enjoy it a lot. My team and I have a better way to communicate now that we use Zoom

How easy it was to connect to a conference call and the quality of the video and sounds. Great for people working from home.

So someone less fortunate to know about video conferencing the connection could be a little more complicated.

Great experience overall, makes teamwork and sales much easier. its become a staple of society. Its also priced in a reasonable manner.

Simple to use and effective.
Integrates with Slack.
The annotate tool is also a life saver when working in teams.

Occasionally glitches and I cannot close down a call.

Overall I really liked using Zoom and plan to use it in the future. The website is easy to get acquainted with.

Allows large groups to meet for various reasons, including academic, work, and social events. I've never had any technical difficulties.

Zoom isn't as much fun to use as some similar platforms. Also the 40 min limit can be annoying.

Overall a great tool for businesses where there are multiple units trying to stay connected. again, super easy to use.

This product was very easy to use ! We have moved our video conferencing calls to Zoom and it has been easy to use, easy for multiple parties to connect too. Support for the product was easy to find, although we didn't need to use much after the first time.

There is nothing we didn't like. This was easy to use, easy to learn and very user friendly.