Zoom Verified Customer Reviews (2026)

Zoom has been a life saver this year. Our business went from in person trainings to completely online in order to continue providing services, and zoom was able to make that happen. The quality of online meetings is SO much better than other products (google, microsoft), and it's been quite easy to use overall. We've not only been able to conduct our previous trainings via zoom, but we've actually expanded our reach across the state of Louisiana, and have been able to start new training options and sign a new significant contract because of how we've been able to pivot to online trainings via zoom.

- easy to use!
- great quality for a good price, esp on a smaller scale
- significantly better than major competitors - both for participants and hosts
- has allowed us to expand our trainings to a larger audience than when we were in person
- works pretty well on a variety of devices
- great for sharing videos, powerpoints
- great engagement via polls, chats
- being able to set up templates for recurring meetings is great
- works well with other programs/services we use: google calendar, firefox browser, appointlet and many more

Overall zoom is a great product and I don't have any major complaints, but here are a few areas where there's room for improvement:
- chat: having an option for private chats to appear in a separate window. in large meetings, they tend to get lost in the main chat, which can be very confusing when trying to respond
- updates: love that things are updated regularly, but would be great to get a notification via email or the zoom app that an update is available
- waiting room: it would be great if there was a way for people in the waiting room to message the host

It was a great experience to have the virtual meetings and ease of use with my computer and/or phone.

The sound quality of sound, visual appearance & overall experience was very positive and easy to use.

There was nothing that I did not like about Zoom meetings.

Like everyone else since March of 2020, I have attended many Zoom meetings. I never even knew Zoom was an option before then. I am very happy with Zoom and the virtual experience it provides.

It is very easy to set up a Zoom meeting via the website. I like the tools it has to offer, such as the moderator being able to automatically mute people. I like that the moderator has the option of needing to allow people into the meeting. I really like the screen share option. It has made PTO and Board of Education meetings much easier to attend. You can be at home getting what needs done there and still be in the meeting. I also like the virtual background option.

I wish the free option allowed for meetings longer than 40 minutes.

Zoom is a great way to remain connected virtually with a multitude of users. From business to connecting with family Zoom makes it easy to virtually meet. It kept me in business during the pandemic.

Zoom allowed me to pivot my business during the pandemic and has kept me in business as the world has shifted. I was able to easily offer my services over Zoom to all of my clients with few issues. The ability to log into meetings without downloading an app made it easy for those uncomfortable with technology to join. I like that I can record my sessions for editing and use later.

The price point is a bit high for the limited use I get out of the program. There are issues with the video on some of my devices. Using Zoom on my phone and tablet is not as easy as I would like it to be. I wish there were more adjustments to the quality of the sound.

Zoom giving us a great opportunity to continue to perform daily, monthly, yearly routines. For the last year, we held 12 Board Meetings and an Annual General Meeting for Owners of Condominium via the Zoom platform.

Since the pandemic hit our normal life, we are no longer allowed to hold physical Board Meetings, however, we such a great platform like Zoom we didn't miss any Board Meeting for the last year. Excellent product quality.

I have nothing to write here, everything is perfect. Highly recommended.

With Zoom, we no longer have issues with setting up and conducting online meetings. The tool works well and I like the ease of setting up the meeting and joining.

I like Zoom for many reasons. First, it is easy to use. Secondly, the tool is resourceful in that there are many features.
The tool is affordable.
The quality of video and audio is out of question.
Integration with other software is easy.

Well, since Zoom has been working well, I will not be listing any issues here.

I utilize Zoom almost daily. At first I thought I would only use it business related, but have found myself using it in my personal life as well.

The Zoom platform is user friendly, with features that allow for connecting with one or multiple people.

In larger Zoom meetings, scrolling over numerous pages can be tedious.

Zoom is present in all departments of our organization. It has allowed us to connect almost immediately to keep up with our pace without any problems. The quality of Zoom is really impressive and it is very intuitive and easy to use when we have a stable connection.

When it comes to connectivity Zoom is amazing, it has allowed us to have amazing audio and video quality in all of our conferences. We have been able to reach out to our employees despite the pandemic we are experiencing thanks to Zoom and it has allowed us to easily connect with colleagues outside the country.

They should implement a low bandwidth choice for poor connections because not all the time we and our customers have the best connectivity and it slows us down, sometimes it is difficult to connect and join because of these details.

Zoom is an amazing application with many uses. If you are a teacher or conference organizer, read some of the frequently asked questions located on the Zoom website, which offer some details regarding how to be the best possible organizer on Zoom. Zoom allows me and my team to connect daily via videoconference to convey concepts and ideas in a team setting. We can do conferences as if we are physically in the office and no other tool has made it so easy for us.

The general zoom is an excellent video conferencing device. In my office, Zoom is used for a series of meetings across the company, varying in size from several active participants in one videoconference at a time. The quality of the video, as well as the strong connection, is what allows this system to work in our workplace. Zoom has transformed the way we do videoconferences and I don't see them disappearing so quickly in this period.

There are some security vulnerabilities that I have seen recently through information, as well as social media sites related to Zoom. As a fairly new application that was adopted so quickly during the pandemic period, I fear that perhaps the structure needed to protect Zoom customers from other harm, as well as from cyber attacks, will not be at its best. Absolutely nothing has happened in our organization yet, but we look forward to seeing Zoom improve in that regard.

Great tool, would be great if it had more features open to the wide market, certainly one of the most important tools in todays time and era!

Ease to use, known widely around the world, great capabilities when you need to do general things such as meeting friends and so on.

Time limitation, not as flexible as microsoft teams when it comes to operating it, screen sharing. Could allow for remove control as well like team viewer

I liked the ability of the host to control meetings and participants. Anyone with a room ID and password can join meeting from any supported platforms. Overall, Zoom is a very practical tool for business meetings.

Business presentation sharing is super easy on the Zoom meeting platform. You can join meeting directly from the integrated calendar app. It has a user-friendly UI on both of its platforms. Voice chat works quite good also screen sharing is great.

Audio stops coming when minimized and opened Zoom platform.

Happy with the product. Hassle free and uninterrupted video conformance makes life really easy. And best part is quality. Thanks Zoom App.

Zoom app never let me down with quality and service.Amazing video conformance and quality of video is really great then any other apps available in market.

Data security may be a concern! Not sure about the rumours. They need to clear the air.

Zoom has given me the possibility to stay connected with others, helping me to maintain relationships with my clients and work team regarding projects or other work related things. I have also kept in touch with my family and friends thanks to this platform since the quarantine has prevented me from having close relationships, however Zoom has been a solution. Before the quarantine, I also used Zoom for clients in other countries such as China, Spain, Germany, among others, since due to travel problems it had not been possible to set up a day for meetings but with Zoom everything is more direct and simple for me and my clients without having to learn a lot from this platform.

It offers quality in relation to audio and video, allowing me to have a more fluid conversation with people at a distance. Latency is not a problem in any device or for any person, it is stable and also safe since it has administrative permissions that help to manage who enters and who does not. I can use Zoom through browsers or the mobile application and to enter a video conference it does not require a Zoom registration if the owner of the room so wishes. Zoom provides a space in which its interface is friendly for any new user, so I can say that it is very simple to use and to be able to connect with others through a video call. I can tile all the participants who use the video camera and be able to my presentation on a single giant screen for everyone to see and I can also move my presentation anywhere. It is very simple to be able to share a link with others so that they enter the room and it is also very simple to program it.

Many users, which I have had the ease of being able to connect with them through Zoom, have notified me that my video conference with them has been suddenly disconnected regardless of the internet connection, this error has happened to me a lot when there are a large number of users talking and using their cameras at the same time and you have to go back in to continue the chat. At first I have had problems getting used to screen sharing since I see a notification or something that tells me that I am not doing it, it should be a more interactive interface. There is a lot of background noise or hum with some of the users using Zoom, I wish there was an option to automatically minimize that noise and make the audio clearer and cleaner for a smooth and seamless conversation. Sometimes there is poor synchronization with the audio when there are many participants in the room.

The level of interaction we have found with our team of vendors and developers in general has been just what we needed to get our project off the ground properly. Zoom has not only improved the way we communicate, but has also proven to offer reliable and easy to administer security methods.

In Zoom, calls can be as long as you want without overloading the platform, or without problems occurring during the development of a meeting, such as loading information from documents to view them live, or the interconnection of several screens if we are going to work in a group.

Zoom does not have good integrations with sales software, unlike other services that have their own suites oriented to the management and development of seminars or online classes. This does not mean that with zoom we cannot run group classes, but if we do, there will be no possibility of applying research tools, such as tests.

I am overall pleased with all of the services that Zoom has to offer across the board. I will definitely be using Zoom with all my customers.

I love how Zoom makes dealing with my customers simple. Being able to log on at any time anywhere is nice.

Depending on internet connection. sometimes Zoom may be laggy.

I dare say most everyone has become familiar with Zoom over the past year. Whether on my phone or my laptop, it's been a great way of staying connected with others.

Easy to use interface allows for seamless meetings with others. Many great features for meeting online and not have to be in person.

The only con I have is the time limit for each meeting. But starting another meeting after the time has ended is no problem.

Zoom has all your tools to help your day to day meetings run smoothly. I highly recommend to anyone.

This is probably the best video calendar service ever. Quality, ease of use, options and web page are great!

I have yet to run into any cons. During covid shut down this was the best life line.

The pros outweigh the cons and I think that speaks for itself. This is a free app that you can use as team member.

- Easy to navigate
- Audio and visual is very clear
- Able to view each persons screen
- Filters are funny and this is affordable

- Breakout room is confusing to use. This is the only con, I think there are better ways but not bad.

Overall, Zoom is an easy to use application that can be used by any individual without any technical knowledge required to use it.

- It does not consume a lot of system memory while running can be used on a low-end system smoothly.
- The user interface of the application makes it very easy to keep track and see every participant.
- Screen sharing features works without any lags.

- There are some bugs in some features and it makes the application jittery while using them, for example - using a mic while sharing the screen.
- While using zoom for video conferences there is always a concern for the security.

Overall, Zoom is one of the best software for web meetings. It provides all the features needed in an online meeting. It is also available on all the platforms.

- The audio and video transmission is loud and clear for all the participants in the meeting.
- The maximum numbers allowed in a meeting is more than enough for any conference, meeting or webinar.
- The chat is feature comes very handy in asking question in an ongoing meeting.

- The free version only allow the meeting for 40 minutes.
- The security and transparency is sometimes questionable.