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What is Zoom?

Zoom Meetings & Chat provides a robust platform for enterprise video conferencing, incorporating features like real-time messaging and content sharing. It simplifies video conferencing and messaging across all devices, ensuring ease of use for everyone. The platform encourages user adoption with seamless meeting capabilities that allow participants to join, initiate, and collaborate effortlessly on any device. Zoom Meetings integrates with your calendar system, delivering top-tier video conferencing on both mobile and desktop platforms. It supports a variety of functions such as all-hands meetings, internal and external communications, as well as training sessions, all accessible through a single platform. With the capacity to host up to 1,000 participants and display 49 videos on screen simultaneously, users can enjoy high-definition video and audio quality during their meetings. Multiple participants can screen share at once, and co-annotation features enhance interactivity. Security is a priority, with end-to-end encryption for all meetings, role-based access controls, password protection, and waiting rooms for added safety. Additionally, hosts have the ability to put attendees on hold when necessary. Meetings can be recorded either locally or in the cloud, complete with searchable transcripts for easy reference. Moreover, Zoom offers healthcare plans that comply with HIPAA regulations, ensuring that sensitive information is handled appropriately. This comprehensive suite of features positions Zoom as a leader in the video conferencing space.

Pricing

Price Starts At:
$14.99 per user per month
Free Version:
Free Version available.

Integrations

Offers API?:
Yes, Zoom provides an API

Screenshots and Video

Company Facts

Company Name:
Zoom Communications
Date Founded:
2011
Company Location:
United States
Company Website:
zoom.us
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Product Details

Deployment
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
Chinese (Mandarin)
Chinese (Simplified)
English
French
German
Italian
Japanese
Korean
Portuguese
Russian
Spanish
Vietnamese

Zoom Categories and Features

Web Conferencing Software

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Video Conferencing Software

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Team Communication Software

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Screen Sharing Software

Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording

Remote Work Software

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Meeting Software

Action Item Tracking
Agenda Management
Attendee Management
Board Meetings
Committee Meetings
Internal Meetings
Invitation Management
Legislative Meetings
Materials Management
Meeting Feedback
Meeting Preparation Tools
Meeting Room Booking
Minutes Management
Post-Meeting Tools
Scheduling
Travel Management
Voting Management

Live Streaming Software

Access Control
Audience Analytics
Audience Engagement
Browser-based
Customizable Branding
Encoding
Event Scheduling
Live Streaming Production
Moderation
Monetization Tools
Multi-Screen / Split-Screen
Multiple Camera Feeds
Multistreaming
Session Recording
Social Media Integration
Streaming Platform Integration

Internal Communications Software

App Integration
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Video Chat
Voice Chat

Employee Communication Tools

Activity / News Feed
Audio / Video Conferencing
Blogs
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management
Newsletter Management
Surveys & Feedback

Collaboration Software

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

More Zoom Categories

  • Reviewer Name: Kimberly A.
    Position: Demand Generation Analyst
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Zoom is a very good and secure software

    Date: Mar 26 2021
    Summary

    Zoom is recommended to the public. It allowed us from the beginning to be able to interact with remote teams and with shared data. Quite beneficial for meetings with a lot of people, although it sometimes sounds distorted.

    Positive

    It is one of the few that has the ability to video chat and also one of the few that allows us to manually change the background image of the chat in which we are. You can share the control of each data presented by each client or advisor to have a better management. We were able to remove the cross-communication obstacles that we had with other software, making the use of Zoom more feasible. We can have live meetings, previously we could not.

    Negative

    We reviewed the mobile version and it has many bugs. They should update the recording function from the mobile version, this function is quite necessary. The web option lacks the zoom in and zoom out options. It is also not possible to share the screen to two users at the same time.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Respiratory therapist
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Zoom

    Updated: Mar 28 2021
    Summary

    This app is user-friendly including my children that are in elementary are able to use this. It’s very easy to set up and it’s self-explanatory of how this app worksThere’s no problem with this app this app works very well. Will continue to use.

    Positive

    I like that I can use zoom anywhere I can use it on my computer I can use it on my tablet or on my phone. I like that the picture comes in very clear and there’s no lagging. I like that it has the option to mute yourself or mute the camera.

    Negative

    There’s no problem with this app this app works very well.

    Read More...
  • Reviewer Name: Ellena M.
    Position: Office Manager
    Has used product for: 2+ Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    GREAT tool for virtual meetings

    Date: Sep 30 2021
    Summary

    Overall experience has been very easy. Meetings have been successful on both business and personal levels.

    Positive

    Easy application to use. Use this tool for both business and personal. Able to share screen with others to establish a connection with presentation content.

    Negative

    Have not have any issues business or otherwise. Kids get a kick out of seeing family who lives out of state.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: IT-Systemadministrator
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    All-arounder that appears to just improve after some time

    Date: Sep 01 2021
    Summary

    Whether you want to gather a small group of people or a large group of people, Zoom feels almost necessary in this day and age. Without Zoom, some of the problems we would encounter are how to easily contact customers and team members. We like the ability to send links and talk to them quickly. It also seems to have a better participation rate for customers who may not be willing to provide a phone number but want to chat. Having this feature is very useful, and it seems that because many other people are already using it, even if we have other solutions, Zoom is almost considered the preferred platform for calling/chat.

    Positive

    It is easy to integrate with your organization's existing workflow. I’ve integrated it with Google Calendar and our company’s Slack channel, which really speeds up the time it takes me to book meetings. They are also updated weekly to provide excellent new features to help your organization work remotely. It's even easier. It allows us to easily do what we originally wanted to do. With screen sharing, remote access and other functions, collaboration becomes easy.

    Negative

    If it is an organizational account, the administrator can impose many restrictions on what you can and cannot perform with your Zoom account. Sometimes, when using multiple monitors, the window can be a bit strange

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: CEO
    Has used product for: 2+ Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Dose what you need it to do

    Date: Jan 20 2021
    Summary

    It covers the bases well enough, it will likely work for whatever you need.

    Positive

    Simple interface.
    Screen sharing.
    Chat room.
    We use zoom for company meetings and for online classrooms. We are a gym and have used it to do video lessons with clients.

    Negative

    Not optimized for teaching online, hard to adapt to some industries.

    Read More...
  • Reviewer Name: Irfan J.
    Position: Android Developer
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    An easy-to-use professional conferencing software.

    Date: Apr 14 2021
    Summary

    Overall, Zoom is a versatile and unique video calling/conferencing software. The features provided by zoom are easy to use and very effective.

    Positive

    - Zoom has a non-complex User Interface for a fluid experience.
    - The quality of the content is top notch and the transmission of audio and video is by far the best.

    Negative

    - The software can be more affordable.
    - There are some bugs here and there that should be fixed.

    Read More...
  • Reviewer Name: Carlos A.
    Position: Property Sales Manager
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Unsurpassed quality for every video conference in my company.

    Date: Apr 05 2021
    Summary

    Despite the complications that I have presented when sharing files with the participants of my videoconferences, I consider having had a totally complete experience which has helped me to communicate with all the participants directly. Currently, we use Zoom in our company as the main open communication mechanism, to hold all kinds of meetings and to hold videoconferences with clients. I am satisfied with the quality and the guarantee of work that Zoom has provided me during all this time and the stability that it has provided me in each video conference.

    Positive

    Zoom is one of the platforms that has brought the most benefits to my company since we started using it as an online communication mechanism. One of the things I like the most about Zoom is that it has a perfect video conference organization, Zoom has the ability to consistently send notices to emails that subscribe to a video conference, send notices to report how much time is left for start a video conference, in this way all subscribers can have direct access to the video conference at the exact moment. Also, another thing I love about Zoom is that it has a great "screen sharing" system during every video conference. The screen sharing functionality is very beneficial for us because it makes our video conferences even more complete and we can share more information with each of the participants, the quality of the screen sharing is amazing.

    Negative

    One of the things I really don't like about Zoom is the file transfer or file sharing that it offers me at every video conference. For all videoconferences it is necessary to share files or documents with the participants, because in this way everyone can have access to the same information at the same moment, however, uploading files in Zoom is quite slow and causes us to have problems at the time of sharing various files with the participants of our videoconferences. I wish I had a better file transfer system that allows me to share files in just an instant.

    Read More...
  • Reviewer Name: Kody C.
    Position: Global Security
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Pretty Good, But Lets Do Better

    Updated: Jun 01 2021
    Summary

    Zoom is great and I would highly recommend. They have things to approve but nothing shy of great. Give it a try.

    Positive

    Great for video communication, fun and unique filters to spice up calls. Zoom was a staple for the pandemic communication team.

    Negative

    Can be very confusing to operate the mute button, also has problems dropping calls from time to time.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Systems Engineer
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    You cannot go wrong with Zoom!

    Date: Aug 26 2021
    Summary

    Right now, Zoom is the gold standard for online video conferencing. All other platforms are trying to compete with Zoom.

    Positive

    We have always enjoyed using Zoom even before remote working became so prevalent. It is a solid remote meeting and webinar tool that continues to get better and better as time goes on.

    Negative

    Honestly, we cannot think of any thing negative about this service.

    Read More...
  • Reviewer Name: Purab J.
    Position: Front End Web Developer
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Zoom for effective video calls.

    Date: Jun 27 2021
    Summary

    Zoom is overall a quite effective software for both personal and professional use. It is equipped with various features to make the experience seamless.

    Positive

    - The feature of Zoom is that you can record the meeting for future use.
    - It lets you choose the background of your frame from various virtual backgrounds.
    - It is easy to use and cost-effective.

    Negative

    - It demands and strong and stable internet connection to function.
    - There is a time constraint of 40 minutes for meetings.

    Read More...
  • Reviewer Name: Joshua F.
    Position: CEO
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Pioneers and deserve credit, but security concerns

    Date: Jun 04 2021
    Summary

    Let's face it, Zoom was ready for a pandemic while other providers struggled to add capacity for their users. Not a fault to the others, because no one expected a pandemic, but it forced us to switch to Zoom.

    Positive

    Zoom is built for video conferencing and because their backend network is built for low latency video, it can now support their UCaaS offering as well. The interface is simple, easy to navigate, and attractive. Its tech for backgrounds is great. Overall, a focused and niche product.

    Negative

    There are security concerns as it pertains to zoom, and while they have seemingly addressed those concerns, we are hesitant to expand our relationship for now.

    Read More...
  • Reviewer Name: Marilla R.
    Position: Sales Manager
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    The best connectivity out there for video calls.

    Date: Feb 08 2021
    Summary

    I adapted too quickly to all the functionalities of Zoom, I managed to learn in just a few days, how this platform works and what I had to do to be able to communicate with my colleagues in the company where I work. Currently, I use Zoom to communicate with my friends and also for my work area, this platform has offered stability in all the videoconferences or video calls that I have made, and I have also been able to interact with people with excellent video quality and excellent streaming audio.

    The Zoom interface is quite comfortable, I can interact with the people I want, with just one click, and I can also hold group meetings with a few simple steps. I am very satisfied with what Zoom has provided me and with the methodology it uses to connect with my colleagues.

    Positive

    The interface structure that Zoom has is quite attractive, its system is very well designed to provide great comfort for any user. During my experience, I noticed that Zoom has the following positive factors or characteristics:

    1.- It has excellent connectivity without the need for a fast internet connection. Zoom does not require a lot of speed to be able to connect a call between several people, it is only enough that it is stable, so that the call can be made successfully, compared to other platforms that require a lot of speed to initiate the call.
    2.- It has a very attractive and organized user panel, where you can view all the contacts added to the list and you can also view the call history, and on the right side, a chat that you can use with any user from Zoom.
    3.- The app for mobile devices is quite compact and has very well organized sections. This App is also stable for calls, the best thing about this App is that you can stay connected to the videoconference or the call, while using some other application.

    Negative

    Zoom is a fairly complete platform when it comes to making video conferences and video calls, however, there are several negative characteristics that directly affect user performance, these characteristics are:

    1.- Zoom offers bad file sharing. I have had problems transferring files, always the files that I try to share with someone take a long time to upload, and I have to wait around 5 minutes for it to upload, despite the fact that I have good internet connectivity.
    2.- When users are in a videoconference, they have the option of changing their name, I really don't like this, because any user can impersonate a person who is not, and cause confusion. I would like that the name cannot be changed, in order to avoid any intruder in the videoconference.

    Read More...
  • Reviewer Name: Roselyn B.
    Position: Senior Program Officer
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Perfect Features for Imperfect Times

    Date: Feb 25 2021
    Summary

    Zoom has been invaluable to my work during socially-distanced, forced, virtual engagement. I work in the non-profit industry so most of our engagement would usually happen in person but due to the pandemic, have had to shift to virtual engagement exclusively. Zoom has been a primary tool we've used for meetings and events. Likewise, I've also held social events like birthday parties, baby showers, and celebration events on Zoom this year and have been able to simulate many of the same opportunities that in-person events allow.

    Positive

    There are many evolving features that Zoom has to offer. The chat feature is amongst the most utilized and useful of those features. The newly added virtual background additions have really met the need of many people (such as myself) who work from home and like to keep my private space hidden. Additionally, the ability to break out into small groups is invaluable for the types of interactive work and social engagements that I coordinate regularly. Lastly, the poll feature is another interactive feature that helps keep discussions lively and engaging.

    Negative

    Zoom does not have a built in white board so participants have to navigate to other websites in order to participate.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Manager
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Zoom vroom

    Date: Feb 05 2021
    Summary

    Life saver in the pandemic. We could run our team meetings via zoom and even client calls too without any trouble. It was always seamless.

    Positive

    Easy to sign up and use. Cost Effective. Light weight and never faced any issues with the app during the meetings.

    Negative

    Never faced any issues with zoom. Sometimes the quality was poor but it always bounced back in a second.

    Read More...
  • Reviewer Name: Sarah H.
    Position: Teacher/Technology Manager
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Has great potential but is lacking in design/ease of use

    Updated: Aug 04 2021
    Summary

    Of all the video conferencing platforms available, Zoom has the ability to host bigger groups with less interruption and does not require accounts with all attendees but does lack ease of use for menu navigation.

    Positive

    -You don't need a program or specific type of account to use. Just need a link and a passcode
    -good view of all participants
    -while the free account is limited in features, it does provide a good starting place for video conferencing

    Negative

    -It is difficult to navigate the different views
    -Menus are in different places making it difficult to find all the settings to customize your call
    -security was seriously lacking until recent updates

    Read More...
  • Reviewer Name: John S.
    Position: Analyst
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Zoom is a great solution

    Date: May 07 2021
    Summary

    Overall Zoom has been a great tool during the pandemic to connect with both coworkers and friends and family.

    Positive

    Zoom is one of the best tools to facilitate working from home. The links are easy to send out and troubleshooting is easy.

    Negative

    Sometimes the connection can be taxing on your internet connection.

    Read More...
  • Reviewer Name: Jason L.
    Position: Owner-Lead Instructor
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    ZOOM

    Date: Jul 06 2021
    Summary

    With the ability of most anyone to download and use this software Zoom was a vital tool. Being able to connect to both Colleagues and Customers for a clear line of communication helped us stay in contact and never miss a beat.

    Positive

    When the pandemic hit Zoom allowed meetings to be conducted with minimal interruption. The ability to use this service helped to maintain a communication line that was vital.

    Negative

    Software glitches sometimes meant having to reconnect or download the app again.

    Read More...
  • Reviewer Name: Katiuska A.
    Position: Marketing Manager
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Pleasant communication with my colleagues.

    Date: Jan 30 2021
    Summary

    Overall, even though Zoom has a really slow file transfer system, I find Zoom still a platform with great potential, because it can communicate across multiple business environments in seconds, and with incredible fluidity. Zoom is very easy to use, its interface is very easy to adapt to all types of users, and it also provides unsurpassed video quality and audio transmission.

    Positive

    I love that Zoom has video quality higher than 1080p, because I can communicate with anyone in my company with truly amazing fluency and quality. Another thing I like is that it adapts perfectly to my mobile device, and I can communicate with my colleagues from my cell phone while being anywhere.

    Negative

    Me negative review goes directly to the file and document transfer system that Zoom offers me during video conferences, because the system is too slow to upload or download any files, which forces me to use another third-party method to transfer files while communicating with my colleagues.

    Read More...
  • Reviewer Name: Jaime L.
    Position: Associate Director of US Programs
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great tool

    Date: Jan 28 2021
    Summary

    Good platform, works great for webinars and smaller meetings that can have interaction between people.

    Positive

    The breakout rooms, good functionality that I'm learning more about all the time! I like the timers and being able to see what is happening.

    Negative

    Can't let people move about as easily as I'd like. Don't like the password lock for meetings where I don't want to have that.

    Read More...
  • Reviewer Name: Jabria K.
    Position: Real Estate Agent
    Has used product for: 2+ Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    So thankful for ZOOM!

    Date: Feb 26 2021
    Summary

    ZOOM came in handy when the pandemic hit! We had my mom and son's birthday party through ZOOM. We were able to see family and eat together over the period of having to social distance. I've been on many meetings and it works greatly.

    Positive

    Great for meetings, events, etc. You can join by phone, tablet, or computer which is awesome and extremely convenient! You have the option to be on or off video which is great because you can still engage.

    Negative

    I honestly don't have any cons for ZOOM. I love it so far and it's very useful.

    Read More...