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What is Zoom?

Zoom Meetings & Chat provides a robust platform for enterprise video conferencing, incorporating features like real-time messaging and content sharing. It simplifies video conferencing and messaging across all devices, ensuring ease of use for everyone. The platform encourages user adoption with seamless meeting capabilities that allow participants to join, initiate, and collaborate effortlessly on any device. Zoom Meetings integrates with your calendar system, delivering top-tier video conferencing on both mobile and desktop platforms. It supports a variety of functions such as all-hands meetings, internal and external communications, as well as training sessions, all accessible through a single platform. With the capacity to host up to 1,000 participants and display 49 videos on screen simultaneously, users can enjoy high-definition video and audio quality during their meetings. Multiple participants can screen share at once, and co-annotation features enhance interactivity. Security is a priority, with end-to-end encryption for all meetings, role-based access controls, password protection, and waiting rooms for added safety. Additionally, hosts have the ability to put attendees on hold when necessary. Meetings can be recorded either locally or in the cloud, complete with searchable transcripts for easy reference. Moreover, Zoom offers healthcare plans that comply with HIPAA regulations, ensuring that sensitive information is handled appropriately. This comprehensive suite of features positions Zoom as a leader in the video conferencing space.

Pricing

Price Starts At:
$14.99 per user per month
Free Version:
Free Version available.

Integrations

Offers API?:
Yes, Zoom provides an API

Screenshots and Video

Company Facts

Company Name:
Zoom Communications
Date Founded:
2011
Company Location:
United States
Company Website:
zoom.us
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Product Details

Deployment
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
Chinese (Mandarin)
Chinese (Simplified)
English
French
German
Italian
Japanese
Korean
Portuguese
Russian
Spanish
Vietnamese

Zoom Categories and Features

Web Conferencing Software

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Video Conferencing Software

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Team Communication Software

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Screen Sharing Software

Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording

Remote Work Software

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Meeting Software

Action Item Tracking
Agenda Management
Attendee Management
Board Meetings
Committee Meetings
Internal Meetings
Invitation Management
Legislative Meetings
Materials Management
Meeting Feedback
Meeting Preparation Tools
Meeting Room Booking
Minutes Management
Post-Meeting Tools
Scheduling
Travel Management
Voting Management

Live Streaming Software

Access Control
Audience Analytics
Audience Engagement
Browser-based
Customizable Branding
Encoding
Event Scheduling
Live Streaming Production
Moderation
Monetization Tools
Multi-Screen / Split-Screen
Multiple Camera Feeds
Multistreaming
Session Recording
Social Media Integration
Streaming Platform Integration

Internal Communications Software

App Integration
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Video Chat
Voice Chat

Employee Communication Tools

Activity / News Feed
Audio / Video Conferencing
Blogs
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management
Newsletter Management
Surveys & Feedback

Collaboration Software

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

More Zoom Categories

  • Reviewer Name: Fatima S.
    Position: Booking Manager
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    EASY TO USE!

    Date: Jul 01 2021
    Summary

    I think Zoom is a very user friendly, I would recommend just to have in account that for free users the limit per call is 40 min.

    Positive

    Great for meetings, very easy to use, you can take meetings from anywhere!
    A great option for business during the pandemic.

    Negative

    Sometimes I have issues when I share my screen, the image doesn't show in the right quality or the sound stars to break.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Sr. Clinical Data Manager
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great quality

    Date: Oct 18 2021
    Summary

    Definitely my favorite to use for meetings. I like the backgrounds and my camera view is clearer than other meeting software, very easy to use.

    Positive

    The sound, video, and recording features are excellent. Another fun feature is that you can enhance your appearance (smile) which comes in handy when you are not yet camera ready.

    Negative

    I think it is a little expensive for small businesses.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: VP of IT Services
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great Meeting Resource

    Updated: Mar 30 2021
    Summary

    After using similar products in the past, we switched to Zoom in 2020 due to COVID. There were several hiccups in the beginning but most likely were related to scaling. From the middle to the end of 2020, the Zoom system has been very stable.

    Positive

    1. Easy to setup/administer.
    2. Easy to use.
    3. Very good audio quality.
    4. Good video quality.
    5. New features added regularly.

    Negative

    1. Expensive for small businesses with many users.
    2. Views of others in the meeting are limited.

    Read More...
  • Reviewer Name: Joshua C.
    Position: System Analyst
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great tool for meetings and collaboration.

    Date: Jul 28 2021
    Summary

    Overall experience with Zoom is incredible. We have connected easily with clients and colleagues across the organization. The ease of using it and joining meetings is better than our prior solutions. The UI is so much better with powerful, tons of features in place to facilitate communication and collaboration.

    Positive

    Zoom quality is amazing. We have not experienced any lag or poor connection since we started using. Even on locations with troublesome networks, it still works great. It has brought remote teams together since it offers collaboration tools. It does scales as we grow as a team. Not only that, but it is a user friendly video conference platform and all our users have easily adapted into using it. Furthermore, it is easy to use and joining meetings is seamless without having to download anything. I love that it connects to any devices of our choice like desktops, laptops or mobile phones.

    Negative

    The mobile applications have limited features compared to the desktop version.

    Read More...
  • Reviewer Name: Gertie Z.
    Position: Customer Care Coordinator
    Has used product for: Less than 6 months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Virtual Meetings!

    Date: Jun 23 2021
    Summary

    Overall, I would recommend Zoom for companies who are looking to safe time and costs on traveling for meetings. Having the option to do meetings virtually is moving business forward.

    Positive

    Zoom allows meetings to take place regardless of one's location. This makes it easy to collaborate on different projects with talent all over the country. Zoom is user-friendly and cost-effective, this means win-win for our company.

    Negative

    At this moment, there are no issues that I have experienced using Zoom. I will update this review if issues occur in the future.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Managing Director
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Zoom is light years better than any other video communications platform

    Date: Mar 16 2021
    Summary

    Overall, Zoom's platform has been an absolute god send for our non-profit association. We switched to completely virtual in March of 2020 and didn't skip a beat thanks to Zoom's efficient and user-friendly interface. We're hosting more webinars than ever and have been able to access more members than ever. It's a wonderful product and I'd recommend it to anyone seeking to host a virtual meeting or webinar.

    Positive

    Zoom is so user friendly and has really smart, useful features! Have you ever used their chat feature? Or the polling feature? It takes engagement to a whole new level. And what about their breakout rooms? So easy to use, you can pre-assign them in advance of the meeting or assign them randomly with one click of the button. It's that easy. We held a webinar that involved shifting groups into different breakout groups in a 3 hour time span. On any other platform, it would have been impossible. But with Zoom, it was so easy! I absolutely love the platform and recommend it over every other video communications product.

    Negative

    It would be an added bonus if Zoom could reconfigure their breakout groups so that moderators could chat with just one particular breakout group (as opposed to making an announcement to all rooms). Additionally, it would be ideal if breakout groups could view screen sharing in the main room. Finally, it would be great if there was a music feature (jazz or instrumental) to play for participants in the waiting room.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Senior Development manager
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Zoom meetings

    Date: Jun 03 2021
    Summary

    Value for money software. Made virtual classroom reality during the pandemic period. Multi platform support makes it easy to use anywhere.

    Positive

    Multi platform support.
    Best UI experience easy for handling for a 3rd grade kid.
    Made virtual class room possible.

    Negative

    Should have feature to have admin only type of meetings.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Volunteer
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great tool for a time in need

    Date: Aug 10 2021
    Summary

    This is without a doubt an essential tool now, and with how many people have begun to use it it is clear that this will continue to be used outside of the pandemic.

    Positive

    Had to start using it during the pandemic. Instantly became a household name. Allows many users to connect, and the room admin tools and security keep getting better over time...they have to!

    Negative

    The raise hand feature has gotten worse over time. The blue hand was the easiest to spot, now people get missed all the time. Bring back the smurf hands!

    Read More...
  • Reviewer Name: Brian M.
    Position: Director of IT
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Zoom zoom

    Date: Sep 23 2021
    Summary

    Great product with a clean, easy to use interface at an affordable price point. Used it for both personal/ business and couldn't of asked for anything better to help navigate keeping connected during the pandemic.

    Positive

    Zoom has done a really good job putting together a program that has helped our business navigate this pandemic. Here are some of my favorite reasons for continuing to utilize this product.

    1. It's simple to use for people who aren't computer savvy.
    2. It has a clean look.
    3. It's inexpensive.
    4. It doesn't take too much computer resources to run.
    5. Plenty of different tools and options for presenters.

    Negative

    I spent about ten minutes sitting here thinking and trying to come up with one and I had zero luck. For our purposes there isn't anything that this software can't do.

    Read More...
  • Reviewer Name: Ibrahim S.
    Position: Associate Software Developer
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Zoom meetings for maximum productivity.

    Date: Sep 28 2021
    Summary

    Zoom is by far the best video meeting application for every scenario or need. There is a ton of useful features present. It also provides free meetings for up to 30 minutes.

    Positive

    1. Zoom provides top-notch video and audio quality during meetings.
    2. It has all the necessary features present for a productive video meeting.
    3. The connections stay stable even on low internet speeds.
    4. The user interface of the application is modern and all the useful features are present on the main screen.

    Negative

    1. It is available on all the platforms, but the mobile version is missing some key features.

    Read More...
  • Reviewer Name: Max S.
    Position: Contact Center Engineer
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Best Collaboration Software for Us

    Date: Jan 27 2021
    Summary

    Overall Zoom is hands down leading the industry in their space, plus covid helped to that boom but I was using them before everyone started working from home.

    Positive

    Break out rooms are awesome, having the ability to share more than one screen, giving the ability to the user to control your desktop. Also all the cool meeting settings you can use.

    Negative

    Trial version has a limit on how many guests you can have. Once you pay for it you can scale up how many users you can have in a meeting plus other features.

    Read More...
  • Reviewer Name: Jamie L.
    Position: Sr. Recruiter
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easy to use, never have issues.

    Date: Oct 05 2021
    Summary

    Overall, I would definitely recommend this tool! No issues, and it does what it is supposed to do. It also lets you break out into smaller sessions within a big meeting, which is great for training.

    Positive

    Zoom is simple and easy to use. There is very little lift with installing this tool, and the quality of calls is always good. It is intuitive, and it does what it is supposed to do!

    Negative

    Sometimes it is hard to find how to change your background.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Manager
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Best video conferencing experience

    Date: May 08 2021
    Summary

    It is a good budget friendly tool, effective for official discussions, interviews, presentations and employee training sessions.

    Positive

    Provides high quality video conferencing.
    Let's you record and access the session at a later date.
    Easy to download and run.
    Cost effective.

    Negative

    Security concern.
    Delayed support from the customer service team.

    Read More...
  • Reviewer Name: Dennis S.
    Position: User
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Pandemic Necessity

    Date: Apr 30 2021
    Summary

    Is especially good during the "lockdown" and when that is over, I/We will probably still use it for some occasions.

    Positive

    Strong with its connections and much better than even a one-on-one with Skype. Link connection is easy to use. The ability to start and stop the video and the audit. The extras like the emojis makes it special.

    Negative

    Pretty costly. This is basically the only con I can name, but it is significant.

    Read More...
  • Reviewer Name: Prakash V.
    Position: Business Owner
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Redefining Meetings

    Date: May 07 2021
    Summary

    Overall user friendly, budget friendly solution. Would suggest adding a few features to improve the overall experience :
    - Gridlines to help the speaker position themselves correctly
    - Improving audio / video experience by providing a meeting option like Webinar where full HD could be supported.

    Positive

    - User Friendly
    - Does not require app installation, could be accessed via browser
    - Comparatively more cost effective than competitors
    - Break-out rooms helps in enabling parallel meetings, workshops
    - Large Meeting & Webinar add-ons to reach out to a bigger audience
    - Enablement of secondary or external camera
    - Feature of adding virtual background

    Negative

    - Security issues that were highlighted initially has blacklisted the usage of this app by multiple corporate organisations
    - Video quality & Music quality is average at best

    Read More...
  • Reviewer Name: Kuldip A.
    Position: Intern
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Zoom - For webinars

    Date: Feb 22 2021
    Summary

    Overall, it has everything to make a webinar having huge participants go smoothly. Tools, as well as quality video and audio, make it ideal for webinars and public meetings.

    Positive

    The free trial version has every feature you need. You can use it and, after getting completely satisfied, can opt for the paid version.
    The video quality and sound clarity they provide for free are appreciated.

    Negative

    Usually, if someone has a meeting link, he can bargain in the meeting, which is a security flaw. Nothing else is an issue to be counted as a con.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Machine Learning Engineer
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great for virtual meetings

    Date: Jun 16 2021
    Summary

    I am meetup host and we have online event every week. Everyone in our group uses zoom. Free version will be great enough.

    Positive

    It's a great app. Functions of free version meet nearly all my needs. I like the recording and changing background features.

    Negative

    I've used it for more than 3 years, no complaints for a free video app. But there is still room to improve background changing function. Hope the data science / engineering team will develop a more accurate human image edge detection algorithm to improve the whole experience.

    Read More...
  • Reviewer Name: Gregory L.
    Position: Project supervisor/creative director
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Zoom sets the standard

    Date: May 08 2021
    Summary

    Like many people forced to switch to a remote work operation, I was reluctant at first to bother with video calls. I thought phone conferences would suffice, but after a short while I realized that face-to-face communication keeps people better-engaged with the conversation and flow of ideas.

    Positive

    High quality video and sound; smooth operation overall and plenty of customizable options to fit the video conference sessions to your specific needs.

    Negative

    Many of the initial issues such as giving call managers options to remotely mute people, etc. have been solved!

    Read More...
  • Reviewer Name: Darlene L.
    Position: Producer/Author
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Zoom review

    Date: Apr 24 2021
    Summary

    I use Zoom to produce my tv show, a documentary and to have family meetings. I also love the fact that you can share the screen.

    Positive

    I love the virtual background filters and the ability to be able to upload images to be used as background.

    Negative

    Sometimes based on your computer you cannot see the virtual backgrounds.

    Read More...
  • Reviewer Name: Erika H.
    Position: Bookkeeper
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easiest web-based meeting room!

    Date: Sep 10 2021
    Summary

    I love using Zoom and prefer it to the other options out there offering the same service. It's free to use if you are not hosting but just joining a meeting which is a huge benefit.

    Positive

    I love how easy Zoom is to use. Very intuitive interface making it user friendly for everyone no matter their level of "tech." The computer and app versions are very similar as well, so no troubles getting confused with one platform or the other.

    Negative

    It does require good internet service to function properly without glitches in the video streaming, but I think that would be an issue no matter which web-based meeting software you use.

    Read More...