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What is Zoom?

Zoom Meetings & Chat provides a robust platform for enterprise video conferencing, incorporating features like real-time messaging and content sharing. It simplifies video conferencing and messaging across all devices, ensuring ease of use for everyone. The platform encourages user adoption with seamless meeting capabilities that allow participants to join, initiate, and collaborate effortlessly on any device. Zoom Meetings integrates with your calendar system, delivering top-tier video conferencing on both mobile and desktop platforms. It supports a variety of functions such as all-hands meetings, internal and external communications, as well as training sessions, all accessible through a single platform. With the capacity to host up to 1,000 participants and display 49 videos on screen simultaneously, users can enjoy high-definition video and audio quality during their meetings. Multiple participants can screen share at once, and co-annotation features enhance interactivity. Security is a priority, with end-to-end encryption for all meetings, role-based access controls, password protection, and waiting rooms for added safety. Additionally, hosts have the ability to put attendees on hold when necessary. Meetings can be recorded either locally or in the cloud, complete with searchable transcripts for easy reference. Moreover, Zoom offers healthcare plans that comply with HIPAA regulations, ensuring that sensitive information is handled appropriately. This comprehensive suite of features positions Zoom as a leader in the video conferencing space.

Pricing

Price Starts At:
$14.99 per user per month
Free Version:
Free Version available.

Integrations

Offers API?:
Yes, Zoom provides an API

Screenshots and Video

Company Facts

Company Name:
Zoom Communications
Date Founded:
2011
Company Location:
United States
Company Website:
zoom.us
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Product Details

Deployment
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
Chinese (Mandarin)
Chinese (Simplified)
English
French
German
Italian
Japanese
Korean
Portuguese
Russian
Spanish
Vietnamese

Zoom Categories and Features

Web Conferencing Software

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Video Conferencing Software

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Team Communication Software

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Screen Sharing Software

Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording

Remote Work Software

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Meeting Software

Action Item Tracking
Agenda Management
Attendee Management
Board Meetings
Committee Meetings
Internal Meetings
Invitation Management
Legislative Meetings
Materials Management
Meeting Feedback
Meeting Preparation Tools
Meeting Room Booking
Minutes Management
Post-Meeting Tools
Scheduling
Travel Management
Voting Management

Live Streaming Software

Access Control
Audience Analytics
Audience Engagement
Browser-based
Customizable Branding
Encoding
Event Scheduling
Live Streaming Production
Moderation
Monetization Tools
Multi-Screen / Split-Screen
Multiple Camera Feeds
Multistreaming
Session Recording
Social Media Integration
Streaming Platform Integration

Internal Communications Software

App Integration
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Video Chat
Voice Chat

Employee Communication Tools

Activity / News Feed
Audio / Video Conferencing
Blogs
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management
Newsletter Management
Surveys & Feedback

Collaboration Software

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

More Zoom Categories

  • Reviewer Name: A Verified Reviewer
    Position: Personal Trainer
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Works well most of the time

    Date: Oct 18 2021
    Summary

    It's pretty decent, and I'll continue to use it. But I wish it had more affordable options for longer calls.

    Positive

    I use zoom for work and for hanging out with friends and family. It works fairly well most of the time, with minimal glitches.

    Negative

    I hate that for any meeting more than 40 minutes long I have to pay. I bought a Pro account because my friends and I love to talk a lot, but I wish it was free for like up to 4 unlimited-length calls a month.

    Read More...
  • Reviewer Name: Edgar D.
    Position: CEO
    Has used product for: Less than 6 months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Best Overall Video Conferencing

    Date: Mar 25 2021
    Summary

    Very happy to use Zoom and the yearly plans are really affordable. If you are looking for a platform that has it all this is it.

    Positive

    I do video training classes once a month and looked at every option available, and zoom really is the only one that allows you to do it all. From the recording and side by side recording, to sharing the screen while still being able to see the other people on the screen.

    Negative

    I really haven't been able to find a con when compared to other video conferencing programs.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Technical Support Executive
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Good for connecting with teams

    Date: Apr 29 2021
    Summary

    Zoom has provided us a stable platform for virtual connectivity with teams and also has best available tools for conducting a web conference. A wonderful experience overall.

    Positive

    Zoom is full of features and one of the best communication product and helps a lot to remain connected with team mates. It is also very good for web conferencing and learning sessions.

    Negative

    We are using it for virtual team meetings and web conferencing and it works great.

    Read More...
  • Reviewer Name: Josh B.
    Position: Owner/Freelancer
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Tried and True Solution for Educators

    Date: Jul 05 2021
    Summary

    Overall, this is the safest bet for anyone, especially educators, needing video conferencing features. While it may have some annoying features, it's what people use and know these days, and it's best to just stick with that usually.

    Positive

    Zoom provides a fantastic platform for educators and tutors, or any consultant or coach, to meet with students and clients. The Whiteboard feature is generally useful, and the privacy elements like blocking out background, screen recording opt-in or opt-out, waiting rooms for clients, and others are very useful. In general, it's just "the" software to use for teachers and educators, so kids are also very good with it at this point too.

    Negative

    That said, Zoom is not perfect, and clearly aimed more for business than education. Which is fine, but I do wish their education features were a little more educator-friendly. For example, the Whiteboard, while useful, makes it difficult to go back and forth between text, annotations, symbols, font colors, etc. There is a bit too much clicking involved.

    Read More...
  • Reviewer Name: Michael L.
    Position: Chief Operating Officer
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Lifesaver during the pandemic

    Date: Sep 20 2021
    Summary

    I could not have imagined a more perfect solution to keep our recovery community together during these challenging times.

    Positive

    When the COVID-19 pandemic hit, Healing House was forced to make major changes in how we do business. We provide supportive housing to nearly 200 men and women who are in recovery from substance use disorders.

    With our large dining hall and meeting facilities shut down, we were forced to move most of our services on line in an effort to keep our community together and to provide support to those we serve. This was a real challenge with 17 separate facilities.

    Fortunate, we were able to very quickly implement Zoom to facilitate
    online meeting several time a week that united all of the houses, keeping that sense of being a part of a supportive community.

    During this challenging time, Zoom allowed staff members to continue to collaborate to figure out how we could continue to meet the needs of those we serve.

    Negative

    As the year went on, Zoom implemented extra security measures the made many of the Chromebooks we'd been using obsolete.

    To overcome this we purchased several laptops that are capable of using the application

    Read More...
  • Reviewer Name: Christa B.
    Position: Owner
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    A MUST HAVE!

    Date: Feb 18 2021
    Summary

    It's like Snapchat and Duo/Messenger had a baby and it surpassed them both! If you are looking for functionality, secure connections, and a little bit of enhancement, then Zoom is definitely a must-have!

    Positive

    Simple and secure sign-in with options to save, record, and take notes of meetings. Ability to change your background, enhance your image and remove background noise.

    Negative

    No ID hint option in case ID is misplaced. The coolest features are separate and must be downloaded with premium access.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: HR
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    User Friendly

    Date: Jul 13 2021
    Summary

    Overall Zoom is a great program in my opinion. Easy to use, picture is clear, and makes it easy to keep up with family across the country.

    Positive

    I love how customizable Zoom is. I can blur out my background for business or make it fun for a family get together!

    Negative

    At first Zoom can be a little bit confusing. However, after the first time you use it, it is super easy. You do need a good internet connection to use it.

    Read More...
  • Reviewer Name: David C.
    Position: Controller
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Zoom - a meeting revolution

    Date: Sep 08 2021
    Summary

    Love Zoom. When I want to listen but don't want to be visible I can turn off my camera and go on mute. Can't do that in a normal meeting. Sometimes I'm just there to listen in and chime in when needed. I also love that I can Zoom with coworkers to fix a problem or look at their screen with them. A life changing program.

    Positive

    You can connect with people from all over the world in a virtual meeting. Sharing the screen is the best part. Everyone is on the same page, you can watch videos, share pictures, and engage from anywhere there is an internet connection.

    Negative

    Zoom fatigue is real. The only reason it happens is because the product is so great people use it too much. Too many meetings will burn out anyone. Turn your camera off and mute yourself if you need a Zoom break. Can't do that in a normal meeting!

    Read More...
  • Reviewer Name: Connor Y.
    Position: Assistant Accountant
    Has used product for: 6-12 Months
    Uses the product: Monthly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Zoom for Work Meetings

    Date: Oct 15 2021
    Summary

    Overall I think Zoom has helped a lot of people in office work and staying connected with friends, especially for us in a business where people can be out on the road a lot but we have to have an important meeting so they can just talk on the road with hands free and not miss a thing.

    Positive

    This made working in an office environment very easy if someone was off work and we needed to schedule a team meeting, especially because of COVID this has made it almost seamless.

    Negative

    It can sometimes be tedious when invite links don't work correctly and you have to reset the meeting but that normally comes down to human error.

    Read More...
  • Reviewer Name: Faraz M.
    Position: Flutter Developer
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Zoom makes remote work easy.

    Date: Jul 02 2021
    Summary

    Overall, Zoom is an amazing platform to host meeting, webinars and online classes. There are numerous useful features that zoom provides also on the free version.

    Positive

    - The host can easily record the sessions for future use.
    - It is fairly easy to schedule meetings and invite participants through links.
    - Multiple participants can share their screens and audio simultaneously.

    Negative

    - The free version of the software only allows calls up to 40 minutes, and after that, the meeting ends abruptly.

    Read More...
  • Reviewer Name: Wes R.
    Position: GM
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easy to use.

    Date: May 17 2021
    Summary

    While there have been many competitors that have emerged during the pandemic, Zoom is one of the easiest still.

    Positive

    Very easy to use. Setup is very simple, joining a meeting is even simpler. Pricing is affordable as well.

    Negative

    It can be difficult for those that aren't tech savvy to run a meeting, especially when they need to hand off control to another presenter.

    Read More...
  • Reviewer Name: Damon N.
    Position: Membership
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Zooming

    Date: Oct 08 2021
    Summary

    Overall my experience with Zoom has been great. I would recommend this product for anyone looking for video conference solutions.

    Positive

    Zoom is super easy to setup meetings and set reoccurring one too. Sharing meeting information is simple.

    Negative

    When you have your video off it should be easier to set your away picture or easily change that setting.

    Read More...
  • Reviewer Name: Uzaif Q.
    Position: Web Developer
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Zero Latency Video Meetings.

    Date: Feb 24 2021
    Summary

    Overall, Zoom provides you a platform for video callings/meetings. The video and quality is notch, and the price is also reasonable.

    Positive

    1. The best thing about Zoom is that you get a clean and simple user interface.
    2. The video meeting experience was very good, there was not latency in audio or video transmission.
    3. The subscription plan is also very reasonable and justifies its price.

    Negative

    1. There were some lags while screen sharing to large group of participants. Other than that everything worked great.

    Read More...
  • Reviewer Name: Gaurav P.
    Position: Senior QA Engineer
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    One of the best video conferencing platforms! Best app for connectivity & it is a reliable partner.

    Date: Jun 18 2021
    Summary

    For our organization, we give a lot of online demonstrations. Zoom is a wonderful tool for that because not only can we screen share and talk with our perspective clients, but we can also give them controls, take controls from them, and even use a whiteboard to share notes. We have also made multiple recordings to send to them so they can share with the rest of their team. This has been a very powerful tool for us.

    Zoom is ideal for medium to large organizations. The breakout room options are very useful when it comes to segregating a single meeting into multiple meetings. We create breakout rooms and transfer participants based on naming conventions. This approach is very useful. We've managed to optimize the use of licenses for multiple meetings. When it comes to security features, it's difficult to manage meeting security on breakout rooms, as the security setting for each breakout room is different. For example, if we apply security settings to the main room, it would be applicable to the main room only. For each breakout room, we have to manually go and apply security settings for chat, emojis, mic control, etc. or the default settings will be applied.

    Positive

    My whole organization uses Zoom. It have been very helpful in covid times. Everyone is working from their home, so we don't want to go to office.

    Zoom is a software created for videoconferencing, which has remained as one of the best to meet remote sessions, but has now found a new boom in the market. Zoom has a regular technical support section, where employees receive clarifications on doubts about the use of the platform at least once a day, and that could improve compared to that offered by other services such as Gotomeeting, but this is compensated by the amount of information we get through the FAQ section of the software
    Need to different app for messages is also resolved with in built chat option.
    It is easy to install and if any problem arises we can help our customers while sitting in our home.
    Overall it is very good designed app for daily connectivity.

    - Clarity of the sound, image
    - User friendly and easy to use
    - Use of chat bar
    - Record sessions
    - You can record your calls on your computer or in the cloud.
    - You can have multiple people talking on a call.

    Negative

    - Meeting time is limited.
    - Slack-like functionality, so we can get rid of MS Teams

    Read More...
  • Reviewer Name: Kailee B.
    Position: Director
    Has used product for: 2+ Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    We love Zoom

    Date: Aug 06 2021
    Summary

    We use Zoom on a regular basis. It’s so easy to use as we host meetings with our US team and our team in South America. I love that it’s a platform that can connect us both locally and around the world!

    Positive

    Easy to use, user friendly, great way to host meetings virtually within our business and non profit overseas.

    Negative

    Sometimes we have experienced minor connectivity issues.

    Read More...
  • Reviewer Name: Beth W.
    Position: IT Specialist
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Best Conferencing Tool

    Date: Apr 02 2021
    Summary

    My overall experience with Zoom has been great with negligible complaints. This tool makes web conferencing easy and team communication and collaboration is easily achieved. Thanks to the intuitive user experience, using Zoom is easy and this adds to a better user experience.

    Positive

    I have used Zoom for a very long time and I like its capabilities. In fact there is so much to love about this software. First, it is a very affordable tool. Secondly, the tool is easy to deploy and comes with a great user interface. This therefore means using the tool is easy and understanding the many features is seamless as well.
    With Zoom, it is a light tool and therefore it never lags. It also very effective even when the network is not entirely strong. What's more is that the video and audio quality is amazing.
    Updating and scaling the tool is easy and I like that even renewing the tool is easy.
    Beside web conferencing, this tool also offers additional features and capabilities for. A better experience. Lastly, the tool integrates well with other Zoom products.

    Negative

    Having used Zoom for a very long time, I can barely complain. However, I have a few issues to raise. First, while it seems like an affordable tool, there are other effective tools that are far more affordable than Zoom. In addition, there are really no customization options when using this tool. But in general, it's good and it has worked.

    Read More...
  • Reviewer Name: ANKIT H.
    Position: Corporate development
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Best meeting and video calling platform for business use case

    Date: Jul 01 2021
    Summary

    Great using such a nice platform during this pandemic and beyond. One can be a premium account holder for the same when it comes to organizing large online community platform.

    Positive

    Easy dial and setup pad, Easy plug and play model for the non business use cases like education classes, yoga etc. Zoom parties or get together is an additional benefits of such a nice platform.

    Negative

    Email integration is not available for most enterprise users. Users need to pay for the plugin features. Looks a bit outdated UI/ux which one needs. Zoom fatigue is another con.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Owner
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Awesome For Teams

    Date: May 17 2021
    Summary

    Overall me and and my team do not see our selves moving away from Zoom anytime soon and will be our preferred video conferencing app to use due to the great features and ease of use.

    Positive

    Has been a great meeting solution for me and my team. The screen sharing capability is very easy to use and helps out each of our team members get their points across.

    Negative

    Really no cons other than the free plan not being that great compared to competitors.

    Read More...
  • Reviewer Name: Ronald W.
    Position: Marketing Specialist
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Zoom is an intuitive and collaborative tool for videoconferences

    Date: Mar 21 2021
    Summary

    Zoom is one of those useful and essential programs that we must have in our portfolio of usable applications, it is a meeting software that gets us out of trouble in any inconvenience. The calendars of the recipients are easy to configure and we agree that it is the best program for basic meetings on the market, a point in its favor. We have achieved stability with Zoom with all our clients as it has allowed us to hold meetings every day with various departments without the need for a reasonable loss of time. We were able to set up a meeting request without any problems and we implemented a scheduling function to link you to Outlook simultaneously at the time of the first connection of the day.

    Positive

    One of the main features of Zoom is the ability to share screens with high quality recording function, this is one of the unique functions that only this software has. It also has excellent compatibility with Google calendar and Outlook platform, easily integrating the agenda to Zoom. It is also necessary to include the whiteboard function with annotation support which is amazing and easy to use.

    Negative

    Sometimes the audio quality is disastrous, they should update a feature to be able to remove background noise and only focus on the voice of the people sharing the video conference at the moment. We are limited to have an audience of less than 100 people when running videoconferences, this is another point that should be updated soon.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Public Health Emergency Preparedness Coordinator
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Zoom is a life saver

    Date: Jul 08 2021
    Summary

    Zoom is a great resource for getting everyone together from anywhere in the world to discuss the groups needs and goals. It really helped us all stay on track, connected and on the same page while allowing us to social distance.

    Positive

    Zoom has been an amazing tool with the COVID pandemic. I was able to attend important meetings and work from home when necessary. Highly recommend for all your virtual meetings.

    Negative

    Only issue I have is the loss of the in person meeting feel.

    Read More...