Zoom Verified Customer Reviews (2026)

Something that Zoom Meetings manages to do very well, is to facilitate the recording of our sessions, where we can invite as many people as the plan we got (the basic one) allows us, so the interactions in each session are varied, and generally positive in terms of length. We like that the split-screen scheduling feature allows us to do simultaneous operations and show them to the others.

In situations like the current pandemic caused by covid-19, software like zoom meetings becomes essential to keep the team working in sync. The reach we can get with this platform is very high, since we can have many members within our screen sharing rooms, and we can create private conversations.

The zoom platform tends to randomly terminate conferences if there is no stable internet connection, instead of leaving them on hold indefinitely in case it is fixed. In addition to this the video image can freeze, and there can be sound dropouts, so it is important to check the chat room settings before each meeting.

Good video and audio. Feel good when you can see everyone in the meeting, conference or family get together.

Great Software tool for conference and social conversations.
We use Zoom all the time. Been doing some webinars, Professional Meetings, friends and family celebrations on Zoom. Love using it. Better than facetime on the phone.

When doing a family or friends zoom, everyone talks at once. Just like we're all there anyway. Hate it when internet connection is lost.

I look forward to using Zoom over other platforms. This is my first choice for video-conferencing and connecting with my various teams.

Zoom is easy to use for me as an invitee. I never have connection issues, even when my internet connection isn't working great. I can always hear each of my team members, clients or outside organization staff and the video is never an issue. I like that I can have my camera off or on, based on my own preference.

It would be nice to have longer than 45 minutes for some meeting but doesn't impact my review.

It is conventionally used for educational meetings.
It is getting better day by day.
Very simple dashboard.

It is loaded with tons of useful and latest tools.
It is globally supported and recognised.
It gets time to time updates.

The price is more than it should be.
Security parameters should be more strict.

Zoom saved us during the pandemic, as it had many others.

The platform is now a staple in our office and has incorporated it into 90% of our consumer-facing communications.

We really reply on Zoom and plan to be a part of the great things they have in store.

A huge fan of the entire Zoom platform; I greatly appreciate the ability for the other party to simply click on the invite.

Amazing control of all the features.

The meeting template tends to be quirky when setting up routine meetings.

Overall, zoom meetings is very useful for working with live streams and presentations involving large audiences, mostly because its level of simplicity means that anyone can quickly adapt to being in it and attending chat rooms. In any case, the best thing about zoom meetings is the possibility to record all meetings in real time, with an amazing 4K image quality (although the image quality can be configured for devices with less storage memory).

Zoom is a platform that is easy to adapt to thanks to the simplicity of the distribution of its buttons within the video call and its quick configuration, where you can choose the number of people who can see the call, who can interact and participate in them, and you can constantly review the result of these settings to obtain the optimal quality and privacy in the meeting.

In terms of behavioral analysis, zoom meeting lacks many of the advantages of other current online meeting services. An example of this is that zoom meetings does not include tools to review the behavior of each person joining the meeting, and does not show in real time their connection time.

Zoom has forced us run on cloud, something that includes all people from any corner of the world. Information and data are well encrypted, when using Zoom.

Zoom has given different procedures that ensure there is constant communication. There is video conferencing, and chats, which are immediate and working.

Zoom has brought about different guides on communication, and the design and the cost for this program is also effective.

It is mildly intuitive. Areas like name change are buried within the program and takes a few clicks to get there.

Love the background options! The break out chats are very helpful for collaborating or holding a competition.

The free trail does not let you experience all the options that are out there.

Not a bad program but for users who only need to use it once a month the free version leaves a lot to be desired.

The free version works fine but good stuff is hidden behind a paywall. For what it does do, it works without any issues.

The free version works but is very limited feature wise. If you are using this you really need to be on the paid version.

Zoom has helped us tremendously over this past year, and honestly will still be useful once covid is completely in the past. It simply makes meetings easier.

Zoom made it possible to have a functioning meeting connecting people across states and countries. Breakout rooms are especially useful for seminars. The most critical feature is the ability to share screens, so that the presenter can easily demo while everyone else watches.

Most Zoom issues can be attributed to less tech-savvy user error.

Very user friendly and intuitive. It is a bit pricey for individuals or organizations that only host one meeting a month. I wish there was a plan that allowed for that vs 15 for unlimited.

I love the ability to record meetings, to share all or a portion of the screen, to change presenter, to have the chat window. I love being also to rename call in parties. I like being able to set up reoccurring events with the same login credentials.

It is annoying to have to do either waiting room or passcode. I know it is for security but some folks have a difficult time pulling up the passcode if they are calling in from a phone and can't see the invite while dialing in.

I also wish there were settings for hybrid meetings (some attendees on zoom and some in a physical room). We have had lots of issues with audio in these cases. If we could control the volume of call ins, or other controls, it might help. I realize the problems are user error, but any help from zoom would be good.

Zoom is easy to use and the video quality is great. I wish that it was the platform used for my organization!

This software is incredibly user friendly. It is by far the best platform to use with people who are not part of my organization (which uses Teams), as most people are already familiar with it or can figure it out easily. The platform is great for one on one calls and big groups. When I used to teach remotely, I always had my students use Zoom to collaborate for class include group recordings.

The only time I recall having trouble with Zoom was when I learned that recordings were cut off at 30 minutes for people without a paid membership. This was not a big issue because you can just begin a new call.

Overall Zoom is a top notch product with great features and allows for vital business meetings and interactions from a distance. Throughout the last year especially, Zoom has been key to conducting business process seamlessly.

Zoom has great product features and technology to aid in agile video conferencing. The service and overall product experience are near perfection and have been vital throughout the covid-19 pandemic.

Near perfect user interface and product experience. Sometimes experience some lags but that is not Zoom's fault - generally caused by bad network connection.

I was unaware of Zoom prior to the pandemic. When all travel stopped and we were forced to do things virtually, I had my first Zoom meeting and have used it as my go-to virtual meeting software ever since.

Zoom is a great product. It's easy to use and hardly ever has issues. The upgrades are seamless, quick and never cause issues. This is a fantastic product!

I have not noticed any issues with Zoom, it has functioned perfectly - especially throughout the past year when everything was done electronically.

It's been a good journey with zoom and its features.
It has helped in many ways for event industry.
Specially the flexibility with hosting the platform.

Zoom came up with a great platform in the lockdown times.
It has given a great experience for event industry.

1 - time limitation in free account
2 - hd/resolution issue if not a premium account and hd is not activated.

I have Zoom on my work and personal computer and even have it on my phone for those meetings when you are on the go.

It is the best big group meeting software I have used. Works great across different business models as well as my children's schools.

The connections can sometimes seem inconsistent but I believe it is due to the individual users connections.

All in all very good. Will use more.

Easy to use. Simple and effective.
Hands up and mute features are good.

Nothing really that i have found yet. Used 7 times.

Zoom has an incredible design, suitable for all forms of communication, and effective to all the users no matter their status of life.

Zoom helps us communicate with business partners and even other persons effectively.
There is wide range of different communication features like chats, videos and audios.

Zoom should embrace a support group that is faster in providing solution when demanded.

My experience is excellent except for The green background. I like the new improvements like the designs for the image and the easy way the app works. Everything works fluidly without complicated configurations.

- Attractive design.
- Popularity.
- Very intuitive.
- Good quality of voice and image.
- It free version works well as it is pay.
- Safety.

To use a green background to use backgrounds is absurd, primarily when most similar platforms work ok without that requirement.

Zoom is a great system that accomplishes exactly what it's meant to -- reliable video conferencing calls for internal and external meetings. Recommend!

- Easy to join meetings.
- Very user friendly features.
- Video quality is excellent.
- Audio quality works great.

It doesn't directly integrate into the ERP we use which is a bummer.