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What is klink.cloud?

Klink.cloud is a comprehensive customer engagement platform that enhances service efficiency by unifying various communication methods, such as in-app calls, social media messages, and SMS. Utilizing conversational AI and automated bots, it facilitates seamless interactions while providing virtual numbers globally. This platform is particularly beneficial for contact centers and businesses aiming to elevate their customer experience. In addition to its communication capabilities, Klink.cloud features a powerful CRM system, effective ticket management, and in-depth reporting tools, along with insightful analytics to optimize performance further. By incorporating such diverse functionalities, Klink.cloud empowers organizations to connect with their customers more effectively than ever before.

What is Ameyo by Exotel?

Ameyo provides a robust platform for managing customer engagement through a variety of channels including voice, video, chat, and social media. Its omnichannel contact center solution integrates with CRM systems and offers features like AI-driven voicebots, sentiment analysis, and dynamic reporting. Designed to optimize both customer service and operational efficiency, Ameyo helps businesses enhance customer satisfaction while reducing operational costs. With scalability, flexibility, and real-time analytics, Ameyo is a powerful tool for businesses looking to improve their customer experience management.

Media

Media

Integrations Supported

Salesforce
Zendesk
ACTIVE Camp & Class Manager
Armour365
Aura365
Automate365
CASA
Freshdesk
Gnani Bot Builder Platform
HubSpot CRM
HubSpot Customer Platform
Knowmax
Microsoft 365
Pipedrive
SmartBots
Sugar Connect
Yellow.ai
Zoho CRM

Integrations Supported

Salesforce
Zendesk
ACTIVE Camp & Class Manager
Armour365
Aura365
Automate365
CASA
Freshdesk
Gnani Bot Builder Platform
HubSpot CRM
HubSpot Customer Platform
Knowmax
Microsoft 365
Pipedrive
SmartBots
Sugar Connect
Yellow.ai
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

$14.99
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

K-LINK

Date Founded

2017

Company Location

Singapore

Company Website

www.klink.cloud/

Company Facts

Organization Name

Exotel

Date Founded

2011

Company Location

India

Company Website

www.ameyo.com

Categories and Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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