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What is Daktela?

The cloud-based contact center operates as a central online communication platform that can be easily accessed and managed from anywhere. Its flexible software seamlessly combines all communication channels and customer information with insights derived from different business systems, with the goal of enhancing and personalizing the customer experience. This unified approach provides substantial benefits to businesses of all sizes, ultimately strengthening the bond between companies and their customers. By adopting this innovative technology, organizations can achieve greater efficiency and satisfaction, positively impacting both their operations and customer interactions. Furthermore, this shift can pave the way for improved performance metrics and a more engaged customer base.

What is Ameyo by Exotel?

Ameyo provides a robust platform for managing customer engagement through a variety of channels including voice, video, chat, and social media. Its omnichannel contact center solution integrates with CRM systems and offers features like AI-driven voicebots, sentiment analysis, and dynamic reporting. Designed to optimize both customer service and operational efficiency, Ameyo helps businesses enhance customer satisfaction while reducing operational costs. With scalability, flexibility, and real-time analytics, Ameyo is a powerful tool for businesses looking to improve their customer experience management.

Media

No images available

Media

Integrations Supported

CREDITONLINE
Creovai

Integrations Supported

Armour365
Aura365
Automate365
CASA
Freshdesk
Gnani Bot Builder Platform
Knowmax
Salesforce
SmartBots
Yellow.ai
Zendesk
Zoho CRM

API Availability

API Availability

Pricing Information

€25
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
On-Prem

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Daktela

Date Founded

2006

Company Location

Czech Republic

Company Website

www.daktela.com/global/

Company Facts

Organization Name

Exotel

Date Founded

2011

Company Location

India

Company Website

www.ameyo.com

Categories and Features

Categories and Features

Auto Dialer

Not specified

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Chatbot

Not specified

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Surveys & Feedback

Voice Bot

Not specified

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