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What is Zoom?

Zoom Meetings & Chat provides a robust platform for enterprise video conferencing, incorporating features like real-time messaging and content sharing. It simplifies video conferencing and messaging across all devices, ensuring ease of use for everyone. The platform encourages user adoption with seamless meeting capabilities that allow participants to join, initiate, and collaborate effortlessly on any device. Zoom Meetings integrates with your calendar system, delivering top-tier video conferencing on both mobile and desktop platforms. It supports a variety of functions such as all-hands meetings, internal and external communications, as well as training sessions, all accessible through a single platform. With the capacity to host up to 1,000 participants and display 49 videos on screen simultaneously, users can enjoy high-definition video and audio quality during their meetings. Multiple participants can screen share at once, and co-annotation features enhance interactivity. Security is a priority, with end-to-end encryption for all meetings, role-based access controls, password protection, and waiting rooms for added safety. Additionally, hosts have the ability to put attendees on hold when necessary. Meetings can be recorded either locally or in the cloud, complete with searchable transcripts for easy reference. Moreover, Zoom offers healthcare plans that comply with HIPAA regulations, ensuring that sensitive information is handled appropriately. This comprehensive suite of features positions Zoom as a leader in the video conferencing space.

Pricing

Price Starts At:
$14.99 per user per month
Free Version:
Free Version available.

Integrations

Offers API?:
Yes, Zoom provides an API

Screenshots and Video

Company Facts

Company Name:
Zoom Communications
Date Founded:
2011
Company Location:
United States
Company Website:
zoom.us
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Product Details

Deployment
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
Chinese (Mandarin)
Chinese (Simplified)
English
French
German
Italian
Japanese
Korean
Portuguese
Russian
Spanish
Vietnamese

Zoom Categories and Features

Web Conferencing Software

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Video Conferencing Software

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Team Communication Software

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Screen Sharing Software

Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording

Remote Work Software

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Meeting Software

Action Item Tracking
Agenda Management
Attendee Management
Board Meetings
Committee Meetings
Internal Meetings
Invitation Management
Legislative Meetings
Materials Management
Meeting Feedback
Meeting Preparation Tools
Meeting Room Booking
Minutes Management
Post-Meeting Tools
Scheduling
Travel Management
Voting Management

Live Streaming Software

Access Control
Audience Analytics
Audience Engagement
Browser-based
Customizable Branding
Encoding
Event Scheduling
Live Streaming Production
Moderation
Monetization Tools
Multi-Screen / Split-Screen
Multiple Camera Feeds
Multistreaming
Session Recording
Social Media Integration
Streaming Platform Integration

Internal Communications Software

App Integration
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Video Chat
Voice Chat

Employee Communication Tools

Activity / News Feed
Audio / Video Conferencing
Blogs
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management
Newsletter Management
Surveys & Feedback

Collaboration Software

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

More Zoom Categories

  • Reviewer Name: Mileydi L.
    Position: Professional in Corporate
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Best return system on the market

    Date: Nov 30 2020
    Summary

    We use Zoom to make conferences with our groups while working on blackouts or maintaining home windows. Being able to see the person you are offering allows you to build an instant connection. In addition, you can see your possibility of communication greatly increased, much less complicated to choose the acquisition indicators when being able to see your link sent to those involved.

    Positive

    We use Zoom for video conferences and computer system calls and several other devices. We use it to connect all internal groups within the company.

    Negative

    In fact, it has been exceptional to date to work in the IT group, and also every time there is a maintenance or failure window, we develop an area and each colleague signs up and we also share our dedications. I still haven't found a negative point in the program.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: IT Manager
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    My favorite cloud meeting tool

    Updated: Oct 22 2020
    Summary

    I used many different platforms, but Zoom always turns out to be my favorite. Zoom brings communication and ease of attending meetings on different platforms. It helped us attend meetings while working from home.

    Positive

    We can join meetings on the web, computer and mobile platforms. The video streaming is smooth and clear. I liked the record meeting feature, it practical when you are busy and want to watch later. It also integrates with Outlook and Gmail for instant joining.

    Negative

    Its mobile platform always gets glitched. It doesn't let me join the meeting ever filling the right credentials.

    Read More...
  • Reviewer Name: Patrick B.
    Position: Cofounder
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Making Virtual Easier

    Date: Dec 06 2020
    Summary

    Our experience has been very positive - once we started using stripe and moved away from the conference by phone, it really improved our processes internally.

    Positive

    Zoom offers ease of use as it pertains to setting, scheduling, and recording meetings. With many of our team members working different hours, Zoom offers us the flexibility to record our calls in the event of an absence.

    Negative

    I currently don't have any cons. Occasionally I will experience an audio issue where I'm unable to access my microphone, but this is on rare.

    Read More...
  • Reviewer Name: Hope M.
    Position: CEO
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    The New Norm

    Date: May 06 2020
    Summary

    Overall I love using Zoom, it keeps me connected in a good way. I think I will continue using it regularly even after COVID-19.

    Positive

    When our foundation signed up for Zoom I thought we would only use it occasionally and then COVID-19! I use it all of the time and cannot imagine life without it now!

    Negative

    Sometimes I have difficulty starting a meeting since I am not the admin.

    Read More...
  • Reviewer Name: Aditya S.
    Position: Intern
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    For discussion teaching and more

    Date: Nov 11 2020
    Summary

    It's a great app that pretty much helps in my daily life. Supports multiple devices, file sharing, screen sharing etc, So serves its value.

    Positive

    Great for meetings and conferences.
    The free version pretty much can be used for around 100 users pretty well.
    Build in screen recording.

    Negative

    The main concern with this is the security and the user privacy.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Graduate Student
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 10,000 - 19,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Continually getting better!

    Date: May 12 2020
    Summary

    I think Zoom is a better option than Google Hangouts. The updates have been good as they have been rolled out recently.

    Positive

    - Works well with everyone who has Zoom accounts.
    - The new security is good.
    - Nice that participants can raise hands.

    Negative

    - Having to make a Zoom account to join a meeting.
    - Wish I could change sharing screens from one screen to another without releasing my initial shared screen.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Student
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Ease of use comes at a price.

    Date: Apr 17 2020
    Summary

    To counter your privacy concerns, the app could be used in audio-only mode. But still, given the numerous issues regarding safety and privacy, it is not recommended for confidential board meetings. If security is somehow beefed , then this is an app to beat. Till then, better stick to MS Teams and Google Hangouts Meet.

    Positive

    1. Very easy to set-up.
    2. As many as 100 people can join a single meeting.
    3. 40 minute long video calling with free plan. Same link can be used to join again and again, making it effectively unlimited minutes.

    Negative

    1. Security concerns.
    2. A lot of features like end-to-end encryption look like gimmicks.
    3. Quality can degrade drastically at times esp. for screen sharing.
    4. Design looks non-intuitive.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Director of Operations
    Has used product for: Free Trial
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great Features Even With Free

    Date: Dec 04 2020
    Summary

    Zoom has become ubiquitous in 2020 and the virtual / Work From Home life wouldn't be possible without it.

    Positive

    Easy to create future meetings and create link. Ability to have a waiting room and let people in. Good share screen, app, and Mac download.

    Free for participants to access from any email address or PC or MAC

    Swap out background images helps with privacy.

    Negative

    40 minute limit on free. Would be nice to pay per use not on a monthly service.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Admin Assistant
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Zoom!

    Date: Jun 22 2020
    Summary

    Zoom has been great, especially during the Covid-19 pandemic. It has allowed our company to maintain face to face interactions with one another, even though we have all been separated physically. Highly recommend as a virtual meeting platform!

    Positive

    Great virtual meeting platform, allowing face to face interaction. Especially helpful during Covid-19.

    Negative

    As with all things, they should continue to work on their user friendliness for those less adept to technology.

    Read More...
  • Reviewer Name: Anukaran S.
    Position: Student
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Best app for group of people

    Date: Nov 26 2020
    Summary

    Fun to use overall a good package for not having to pay anything. User friendly and great meeting place for friends as well as formal gatherings during these pandemic times.

    Positive

    I really enjoy the fact that it doesn't crash unlike others while conferencing. helped a lot with my online classes during pandemic. User friendly as most of my teachers were able to use it without much trouble. Easy interface has its own benefits to the people. Many people can join all at once.

    Negative

    Sometimes it's slower and that makes device slow. Other than that it requires time to load at first but not always.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Digital Marketer
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    The master of video conference apps

    Date: Jul 20 2020
    Summary

    Great app for meetings and video calls. Has many features that other conferencing apps lack. It is also cross-platform, which is great. Paid version isn't very expensive either.

    Positive

    • You don't need an account to join a meeting
    • Nice intuitive interface
    • Simple features like raising hands, thumbs up, clap etc. gives a good overall experience.
    • Great video quality
    • The presenter can disable others from unmuting or presenting, which is a nice additional feature
    • Free version isn't very limited

    Negative

    • Literally anybody with the meeting link can join, which raises security issues.
    • Sometimes the audio lags a bit
    • Easily drains battery power

    Read More...
  • Reviewer Name: Katie T.
    Position: Account Manager
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Life saver during Covid - Will Continue After Pandemic is over!

    Date: Nov 16 2020
    Summary

    Overall we've had a great experience with Zoom. It's easy to use, a great tool for connecting with clients from a distance, and will help us expand our business.

    Positive

    ZOOM has allowed us to continue to see and service clients throughout the pandemic and restrictions. It has been great to be able to be with a client "face to face" but stay safe. We will continue to use ZOOM after the pandemic is over because it is convenient, a time saver, and allows us to reach clients beyond our local clientele.

    Negative

    As with all internet based technology, there are always minor issues, but I'm not sure that's completely Zoom's fault.

    Read More...
  • Reviewer Name: Johnson D.
    Position: Project manager
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    A great platform for video conferencing

    Date: Nov 09 2020
    Summary

    With zoom i can easily communicate with my clients and colleagues with the help of video conferencing.
    Also it is very quick and easy to use since it normally saves a lot of time when working with it.
    It is the best when it comes to online business especially meetings.

    Positive

    What i like most about zoom is it ease of use.
    It is very user friendly and cost friendly to work with it.

    Negative

    Zoom is really a powerful feature for setting up meetings especially online, and i have no complain towards it.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Managing Director
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Ok platform, and they censor

    Date: Aug 04 2020
    Summary

    For the masses, it is ok. There are better options out there.
    The company needs to fix their fat-client, and their policies around political censorship.

    Positive

    The interface is stable, and you can have lots of users in your meetings, with a good price for a subscription. The free plan also has good options, for the occasional use. There is a fat-client available.

    Negative

    - Zoom deleted accounts of people who were critical of the Chinese regime. So censorship of its customers is a major flaw.
    - The user interface is very clunky, and needs a total re-design.
    - The fat-client is buggy, and difficult to use.
    - Customer support failed to reach out to us when we cancelled or subscriptions.

    Read More...
  • Reviewer Name: Nicolas L.
    Position: Assistant Professor
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great communication software

    Date: Jun 11 2020
    Summary

    These past months, I've used pretty much all possible video/teleconferencing/communication software available out there, including Webex, Skype, Hangout, Teams, and of course Zoom. Zoom is by far my favorite. It's simple, yet complete. It's elegant, yet sober. It has a lot of features that makes your live easy.

    Positive

    Some of the pros: Share multifunctional screen, Connection with multiple calendars, Annotation tools for everyone, Whiteboard, Continuous security improvements and updates. It offers also a good range of meeting options. and has a very nice video and audio quality (so far).

    Negative

    The way video calls are displayed when there are too many people is a little awkward sometimes.

    Also, the user experience in scheduling is far from being the best. For example, every time schedule or modify a meeting I have to manually export to a Google calendar. Also, it makes me re-authenticate my Google account each time. Finally, when changing the meeting options, you have to re-export to your Google calendar to have the latest meeting info in your calendar.

    Read More...
  • Reviewer Name: Thabo A.
    Position: Partner
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easy and Reliable Video Conferencing for all!

    Date: Nov 26 2020
    Summary

    Would 10/10 recommend Zoom not only for business but also for personal use. It has made video conferencing a breeze and we have never had a client who is unable to figure out how to use the software. We use it all the time in our firm and have no major complaints.

    Positive

    Zoom is so easy that even young children can use the software. The software can also be customized based on preferred meeting settings. We love the custom background settings for those situations when you're not in the most professional setting (i.e. kids in the background or a dirty bedroom) to remove any distractions.

    Negative

    Sometimes invitees randomly have trouble joining via URL links. The mobile app can also be a bit glitchy and will randomly disconnect at times.

    Read More...
  • Reviewer Name: Matthew H.
    Position: Show Owner
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Zoom me right in - Top Notch

    Updated: Nov 16 2020
    Summary

    It was very easy to use, very intuitive, and looks amazing. I can do so much more with it and am happy to tell people about it.

    Positive

    It has been unbelievably helpful for me to be many places at one time and get so much more done - highly useful and recommended.

    Negative

    I would say there is NOTHING to not like about it, its the best on the market. It is awesome.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Owner
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Zoom - does the job

    Date: Dec 27 2020
    Summary

    Overall experience is good - powerful and effective communications tool with lots of features. Higher level business plans even have transcription options available that can be useful for creating content from webinars or conference meetings.

    Positive

    They are proactive to offer training...
    It's fairly figure-outable...
    Lots of features and controls...
    There is a free plan...
    Meshes with Google Calendar and other calendar apps.

    Negative

    Free plan places 40 minute limit on calls of 3 participants or more...(gotta upgrade if you want to look professional)...
    There is this glitch where when scheduling a meeting through Google Calendar with can confuse your participants into joining the meeting via Google Hang-outs rather than Zoom...i.e. your invitees will jump on a Google Hangouts meeting, when you scheduled a zoom meeting and you'll be confused and out of sync (granted this is probably a flaw with Google Calendar, and can be remedied once you figure out what is happening)...
    I wish I could figure out how to add Zoom meetings invitations that were sent to me to my Zoom meeting schedule, that you can view within the Zoom app (rather than search out the Zoom meeting link in my calendar or email)...if this is possible, I simply haven't figured it out yet.

    Read More...
  • Reviewer Name: Shivbhadrasinh G.
    Position: CMO at Meetanshi
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Extremely useful these days

    Date: Apr 06 2020
    Summary

    The pandemic special plan shows the company is here to help!
    Loving it during coronavirus outbreak and will continue using it even after this chaos is over.

    Positive

    Easy to use. At the time of lockdown, Zoom is a savior!
    The video meetings are fun and Zoom makes it free!

    Negative

    Not a thing that I can think of!
    Maybe the price can be still cheaper and the meetings can be more secure.

    Read More...
  • Reviewer Name: Tracey J.
    Position: CEO
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Excellent Collaboration Tool

    Date: Sep 26 2020
    Summary

    Overall, I had a good experience using the features within Zoom and it will be my go to source for virtual business meetings.

    Positive

    Video quality and ease of navigation are what makes this tool top of the line. I was able to share screens and present very quickly.

    Negative

    I would like to see better directions or tutorials provided after installing the app.

    Read More...