Zoom Verified Customer Reviews (2026)

Zoom has quickly become somewhat of an industry standard. It's easy to use, has many features, and is pretty affordable. However, some UI tweaks could make it much better.

The video quality is acceptable, and I rarely experience dropouts or freezes. There are also plenty of features available such as screensharing to make presentations more effective.

The process of joining meetings is quite clunky. There's more downloading and clicking than should be necessary. The power of modern web browsers should be leveraged. A good example of this would be Google Meet.

Also signing out is more difficult than it should be. If I close the app, simply sign me out. Make those a single step and I'd be happy.

We use Zoom to make conferences with our groups while working on blackouts or maintaining home windows. Being able to see the person you are offering allows you to build an instant connection. In addition, you can see your possibility of communication greatly increased, much less complicated to choose the acquisition indicators when being able to see your link sent to those involved.

We use Zoom for video conferences and computer system calls and several other devices. We use it to connect all internal groups within the company.

In fact, it has been exceptional to date to work in the IT group, and also every time there is a maintenance or failure window, we develop an area and each colleague signs up and we also share our dedications. I still haven't found a negative point in the program.

I used many different platforms, but Zoom always turns out to be my favorite. Zoom brings communication and ease of attending meetings on different platforms. It helped us attend meetings while working from home.

We can join meetings on the web, computer and mobile platforms. The video streaming is smooth and clear. I liked the record meeting feature, it practical when you are busy and want to watch later. It also integrates with Outlook and Gmail for instant joining.

Its mobile platform always gets glitched. It doesn't let me join the meeting ever filling the right credentials.

Our experience has been very positive - once we started using stripe and moved away from the conference by phone, it really improved our processes internally.

Zoom offers ease of use as it pertains to setting, scheduling, and recording meetings. With many of our team members working different hours, Zoom offers us the flexibility to record our calls in the event of an absence.

I currently don't have any cons. Occasionally I will experience an audio issue where I'm unable to access my microphone, but this is on rare.

Overall I love using Zoom, it keeps me connected in a good way. I think I will continue using it regularly even after COVID-19.

When our foundation signed up for Zoom I thought we would only use it occasionally and then COVID-19! I use it all of the time and cannot imagine life without it now!

Sometimes I have difficulty starting a meeting since I am not the admin.

It's a great app that pretty much helps in my daily life. Supports multiple devices, file sharing, screen sharing etc, So serves its value.

Great for meetings and conferences.
The free version pretty much can be used for around 100 users pretty well.
Build in screen recording.

The main concern with this is the security and the user privacy.

I think Zoom is a better option than Google Hangouts. The updates have been good as they have been rolled out recently.

- Works well with everyone who has Zoom accounts.
- The new security is good.
- Nice that participants can raise hands.

- Having to make a Zoom account to join a meeting.
- Wish I could change sharing screens from one screen to another without releasing my initial shared screen.

To counter your privacy concerns, the app could be used in audio-only mode. But still, given the numerous issues regarding safety and privacy, it is not recommended for confidential board meetings. If security is somehow beefed , then this is an app to beat. Till then, better stick to MS Teams and Google Hangouts Meet.

1. Very easy to set-up.
2. As many as 100 people can join a single meeting.
3. 40 minute long video calling with free plan. Same link can be used to join again and again, making it effectively unlimited minutes.

1. Security concerns.
2. A lot of features like end-to-end encryption look like gimmicks.
3. Quality can degrade drastically at times esp. for screen sharing.
4. Design looks non-intuitive.

Zoom has become ubiquitous in 2020 and the virtual / Work From Home life wouldn't be possible without it.

Easy to create future meetings and create link. Ability to have a waiting room and let people in. Good share screen, app, and Mac download.

Free for participants to access from any email address or PC or MAC

Swap out background images helps with privacy.

40 minute limit on free. Would be nice to pay per use not on a monthly service.

Zoom has been great, especially during the Covid-19 pandemic. It has allowed our company to maintain face to face interactions with one another, even though we have all been separated physically. Highly recommend as a virtual meeting platform!

Great virtual meeting platform, allowing face to face interaction. Especially helpful during Covid-19.

As with all things, they should continue to work on their user friendliness for those less adept to technology.

Fun to use overall a good package for not having to pay anything. User friendly and great meeting place for friends as well as formal gatherings during these pandemic times.

I really enjoy the fact that it doesn't crash unlike others while conferencing. helped a lot with my online classes during pandemic. User friendly as most of my teachers were able to use it without much trouble. Easy interface has its own benefits to the people. Many people can join all at once.

Sometimes it's slower and that makes device slow. Other than that it requires time to load at first but not always.

Great app for meetings and video calls. Has many features that other conferencing apps lack. It is also cross-platform, which is great. Paid version isn't very expensive either.

• You don't need an account to join a meeting
• Nice intuitive interface
• Simple features like raising hands, thumbs up, clap etc. gives a good overall experience.
• Great video quality
• The presenter can disable others from unmuting or presenting, which is a nice additional feature
• Free version isn't very limited

• Literally anybody with the meeting link can join, which raises security issues.
• Sometimes the audio lags a bit
• Easily drains battery power

Overall we've had a great experience with Zoom. It's easy to use, a great tool for connecting with clients from a distance, and will help us expand our business.

ZOOM has allowed us to continue to see and service clients throughout the pandemic and restrictions. It has been great to be able to be with a client "face to face" but stay safe. We will continue to use ZOOM after the pandemic is over because it is convenient, a time saver, and allows us to reach clients beyond our local clientele.

As with all internet based technology, there are always minor issues, but I'm not sure that's completely Zoom's fault.

With zoom i can easily communicate with my clients and colleagues with the help of video conferencing.
Also it is very quick and easy to use since it normally saves a lot of time when working with it.
It is the best when it comes to online business especially meetings.

What i like most about zoom is it ease of use.
It is very user friendly and cost friendly to work with it.

Zoom is really a powerful feature for setting up meetings especially online, and i have no complain towards it.

For the masses, it is ok. There are better options out there.
The company needs to fix their fat-client, and their policies around political censorship.

The interface is stable, and you can have lots of users in your meetings, with a good price for a subscription. The free plan also has good options, for the occasional use. There is a fat-client available.

- Zoom deleted accounts of people who were critical of the Chinese regime. So censorship of its customers is a major flaw.
- The user interface is very clunky, and needs a total re-design.
- The fat-client is buggy, and difficult to use.
- Customer support failed to reach out to us when we cancelled or subscriptions.

These past months, I've used pretty much all possible video/teleconferencing/communication software available out there, including Webex, Skype, Hangout, Teams, and of course Zoom. Zoom is by far my favorite. It's simple, yet complete. It's elegant, yet sober. It has a lot of features that makes your live easy.

Some of the pros: Share multifunctional screen, Connection with multiple calendars, Annotation tools for everyone, Whiteboard, Continuous security improvements and updates. It offers also a good range of meeting options. and has a very nice video and audio quality (so far).

The way video calls are displayed when there are too many people is a little awkward sometimes.

Also, the user experience in scheduling is far from being the best. For example, every time schedule or modify a meeting I have to manually export to a Google calendar. Also, it makes me re-authenticate my Google account each time. Finally, when changing the meeting options, you have to re-export to your Google calendar to have the latest meeting info in your calendar.

Would 10/10 recommend Zoom not only for business but also for personal use. It has made video conferencing a breeze and we have never had a client who is unable to figure out how to use the software. We use it all the time in our firm and have no major complaints.

Zoom is so easy that even young children can use the software. The software can also be customized based on preferred meeting settings. We love the custom background settings for those situations when you're not in the most professional setting (i.e. kids in the background or a dirty bedroom) to remove any distractions.

Sometimes invitees randomly have trouble joining via URL links. The mobile app can also be a bit glitchy and will randomly disconnect at times.

It was very easy to use, very intuitive, and looks amazing. I can do so much more with it and am happy to tell people about it.

It has been unbelievably helpful for me to be many places at one time and get so much more done - highly useful and recommended.

I would say there is NOTHING to not like about it, its the best on the market. It is awesome.

Overall experience is good - powerful and effective communications tool with lots of features. Higher level business plans even have transcription options available that can be useful for creating content from webinars or conference meetings.

They are proactive to offer training...
It's fairly figure-outable...
Lots of features and controls...
There is a free plan...
Meshes with Google Calendar and other calendar apps.

Free plan places 40 minute limit on calls of 3 participants or more...(gotta upgrade if you want to look professional)...
There is this glitch where when scheduling a meeting through Google Calendar with can confuse your participants into joining the meeting via Google Hang-outs rather than Zoom...i.e. your invitees will jump on a Google Hangouts meeting, when you scheduled a zoom meeting and you'll be confused and out of sync (granted this is probably a flaw with Google Calendar, and can be remedied once you figure out what is happening)...
I wish I could figure out how to add Zoom meetings invitations that were sent to me to my Zoom meeting schedule, that you can view within the Zoom app (rather than search out the Zoom meeting link in my calendar or email)...if this is possible, I simply haven't figured it out yet.

The pandemic special plan shows the company is here to help!
Loving it during coronavirus outbreak and will continue using it even after this chaos is over.

Easy to use. At the time of lockdown, Zoom is a savior!
The video meetings are fun and Zoom makes it free!

Not a thing that I can think of!
Maybe the price can be still cheaper and the meetings can be more secure.