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What is Zoom?

Zoom Meetings & Chat provides a robust platform for enterprise video conferencing, incorporating features like real-time messaging and content sharing. It simplifies video conferencing and messaging across all devices, ensuring ease of use for everyone. The platform encourages user adoption with seamless meeting capabilities that allow participants to join, initiate, and collaborate effortlessly on any device. Zoom Meetings integrates with your calendar system, delivering top-tier video conferencing on both mobile and desktop platforms. It supports a variety of functions such as all-hands meetings, internal and external communications, as well as training sessions, all accessible through a single platform. With the capacity to host up to 1,000 participants and display 49 videos on screen simultaneously, users can enjoy high-definition video and audio quality during their meetings. Multiple participants can screen share at once, and co-annotation features enhance interactivity. Security is a priority, with end-to-end encryption for all meetings, role-based access controls, password protection, and waiting rooms for added safety. Additionally, hosts have the ability to put attendees on hold when necessary. Meetings can be recorded either locally or in the cloud, complete with searchable transcripts for easy reference. Moreover, Zoom offers healthcare plans that comply with HIPAA regulations, ensuring that sensitive information is handled appropriately. This comprehensive suite of features positions Zoom as a leader in the video conferencing space.

Pricing

Price Starts At:
$14.99 per user per month
Free Version:
Free Version available.

Integrations

Offers API?:
Yes, Zoom provides an API

Screenshots and Video

Company Facts

Company Name:
Zoom Communications
Date Founded:
2011
Company Location:
United States
Company Website:
zoom.us
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Product Details

Deployment
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
Chinese (Mandarin)
Chinese (Simplified)
English
French
German
Italian
Japanese
Korean
Portuguese
Russian
Spanish
Vietnamese

Zoom Categories and Features

Web Conferencing Software

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Video Conferencing Software

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Team Communication Software

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Screen Sharing Software

Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording

Remote Work Software

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Meeting Software

Action Item Tracking
Agenda Management
Attendee Management
Board Meetings
Committee Meetings
Internal Meetings
Invitation Management
Legislative Meetings
Materials Management
Meeting Feedback
Meeting Preparation Tools
Meeting Room Booking
Minutes Management
Post-Meeting Tools
Scheduling
Travel Management
Voting Management

Live Streaming Software

Access Control
Audience Analytics
Audience Engagement
Browser-based
Customizable Branding
Encoding
Event Scheduling
Live Streaming Production
Moderation
Monetization Tools
Multi-Screen / Split-Screen
Multiple Camera Feeds
Multistreaming
Session Recording
Social Media Integration
Streaming Platform Integration

Internal Communications Software

App Integration
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Video Chat
Voice Chat

Employee Communication Tools

Activity / News Feed
Audio / Video Conferencing
Blogs
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management
Newsletter Management
Surveys & Feedback

Collaboration Software

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

More Zoom Categories

  • Reviewer Name: Lisa T.
    Position: Executive Director
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    The Zooming Machine!

    Updated: Dec 11 2020
    Summary

    Great! It's easy to set up, invite people to, and I have not had any of the problems of "Zoom bombing" that others have spoken about. My mother, who is 91, calls it the "zooming machine" and can use it, too, which is also delightful. It's a great technology!

    Positive

    I find scheduling meetings and linking them to calendar invitations is fabulously easy for me, a person of a certain age who is not comfortable with new technology. I also like the way you can make yourself look better and add a background.

    Negative

    My biggest problem with the site was finding where to login. It says "your account" and for a while I was making the mistake of not signing into our account (not realizing I needed to do so and not seeing a prompt) and getting the free version of Zoom instead of the service we had purchased. That could be clarified.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Intern
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Best Video Conferencing Application

    Date: Apr 15 2020
    Summary

    Best user experience. No need to worry when a person is far and we have to set up a meeting one on one just on fingertips it can be done with Zoom.

    Positive

    Best Application Available for Video Calls. Useful for office team meetings and conferences. Easy to install and setup. Secure and Private. Trustworthy. You chat while you speak.

    Negative

    Sometimes problems with screen sharing. Can improve pen scribble Feature while speaking.

    Read More...
  • Reviewer Name: Heidi J.
    Position: Accountant
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Life Saver

    Date: Oct 14 2020
    Summary

    Zoom has made my daily life easier --All three of my kids have to do their schooling on zoom since this pandemic started and they are able to easily get on and get there school work done.

    Positive

    Getting on to zoom is. so user friendly. I not only use it for work but my kids use it for school and it makes life so much easier. My 8 year old can use it.

    Negative

    Sometimes they will have issues with connectivity but most of the time it is fine.

    Read More...
  • Reviewer Name: Jayson C.
    Position: PC Agent
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great option to use for conferences

    Date: Oct 12 2020
    Summary

    I have used many different products when it comes to video conferences and Zoom has been the most reliable one I've used. Very little if any lag no matter if I'm on the computer or even my phone.

    Positive

    Great option for video conferences. Much rather use that google chat or others like it. Very little if any lag in video and sound.

    Negative

    I have not had any issues while using zoom video, great product.

    Read More...
  • Reviewer Name: Betty C.
    Position: Teacher
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Good features and interface

    Date: Nov 12 2020
    Summary

    Overall I would rate Zoom 10 out of 10 for its wonderful features and helping in taking smooth online classes.

    Positive

    Zoom has good features with easily understandable interface communication tool. It is easy to setup and inviting people for meetings and managing conferences and classes are simple for users.

    Negative

    It is easy setup and handle large crowded online communications without any glitches.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Business Development
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Most Used App of 2020

    Date: May 26 2020
    Summary

    Works good for what it is. Simple enough and I like that it’s easy to access if you don’t want the app.

    Positive

    Well, I like that in the midst of a pandemic we have Zoom to rely on. It works fine for me, but sometimes has minor hiccups.

    Negative

    Doesn’t always open the meetings easily on my desktop.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Staff Accountant
    Has used product for: Less than 6 months
    Uses the product: Yearly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Just OK

    Date: Nov 18 2020
    Summary

    It was an OK product. Not the worst, but not the best. It is not something I will go to in the future if there are other software apps out there

    Positive

    I like the ease of connection to start the meetings, the simplicity to invite others, and the fact it downloaded quickly.

    Negative

    I didn't like that the video quality was very grainy.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Software Engineer Director
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Wonderful Meeting experience

    Updated: Aug 20 2020
    Summary

    It's a wonderful Video conferencing platform. It provides us every aspect of functionality to make business meetings successful, reliable and effortless. The biggest positive about zoom is its high definition video and reliable integrations.

    Positive

    Its has great flexibility to integrate and extend its functionality.
    Easy to reach and interact with coworkers.
    Excellent High standard video quality.
    Reliable notes, calendar and to do task integrations.

    Negative

    No bad experience ever faced. I will update if I have any.

    Read More...
  • Reviewer Name: Caroline J.
    Position: Executive Director
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Zoom Communications Review

    Date: Dec 22 2020
    Summary

    Zoom has been the very best tool available to our non-profit to continue our meetings and reach our donors over the course of the pandemic.

    Positive

    We love the ability to connect with our donors, volunteers, board members and key leaders within our organization during the pandemic when we can not meet in person.

    Negative

    Slight learning curve in the beginning of using product.

    Read More...
  • Reviewer Name: Jorge S.
    Position: Manager
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great tool for meetings

    Date: Jun 23 2020
    Summary

    It's a great tool for meetings, and also it's really fun for that times when you use it with friends and family.

    Positive

    Easy to use, easy to share, and have great video streaming quality, and the rec tool is really awesome.

    Negative

    I don't like the security issues that they have but since I'm not the owner of any important info on my work terminal, I don't care that much.

    Read More...
  • Reviewer Name: Navneet Singh N.
    Position: Student
    Has used product for: Free Trial
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Can say the best video conferencing platform

    Date: Nov 05 2020
    Summary

    Overall I can say that its has a much better UI then other video conferencing apps but the main issues arises with it is security. Otherwise very good user experience.

    Positive

    Seamless Video Quality. No lag while video conferencing. Cross platform available for web and all other OS also. Easy to setup.

    Negative

    Max 720p no higher video quality support .Needs a better to prevent zoom booming.

    Read More...
  • Reviewer Name: Suhail A.
    Position: Co-founder
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    The best video conferencing tool out there

    Date: Oct 20 2020
    Summary

    I like that there are integration options, and apps are available on mac, windows, android, and iOS. Overall the platform is great to use and the call quality is great.

    Positive

    The quality of audio and video we get on zoom is unlike any other platform commonly seen. I love it has many integrations with CRM and other such platforms.

    Zoom also allows me to broadcast on YouTube, facebook, etc.

    Negative

    The meeting set up feels like a lengthy process, and there is no quick schedule of meetings.

    Read More...
  • Reviewer Name: Helen N.
    Position: Junior Engineer
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Zoom always works perfect

    Date: Oct 09 2020
    Summary

    Overall Zoom has its own class and standard in field of communication and widely used for conducting virtual meetings and classes. Zoom has a variety of features in required for a strong communication tool like voice, video, hand raise, and private chat etc.

    Positive

    If we need to have a strong communication tool for organizing a virtual meeting or arrange an online class, Zoom has always works perfectly and done its job as expected.

    Negative

    Zoom perfection as a communication tool for meeting and classrooms almost makes it a flawless tool in the industry.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Researcher
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 20,000 or More
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easy to use but lacking in security

    Date: Jun 01 2020
    Summary

    If you're looking for a quick and easy video conferencing solution, Zoom might be your best bet. But if you care at all about your security, try another solution, like Microsoft Teams, Skype, even Slack's built-in video call functionality, Cisco WebEx, or Google Meet.

    Positive

    Zoom was designed by veterans of the web conferencing industry, and it shows. It's super easy to set up a meeting room, to share the link, to use it with your existing teleconferencing equipment at your office, or with your students. I've experienced using Zoom both for work and for online classes at my university, and the user interface is honestly really intuitive. Zoom makes it clear when videos are being recorded, and whom you're sending messages to (everyone, or a specific person, or the hosts).

    Negative

    If I didn't know about how Zoom handles its security, I'd have to give it 5 stars. But I can't. Because Zoom has a history of messing up security. In summer 2019, the webcam and audio were on by default, or super easy to send a link to a Zoom meeting (there was a Google Calendar exploit at the time, which allowed anyone to add a meeting to someone else's calendar without notifying them by email). Combined this meant malicious actors could snoop in on people's cameras and conversations by sending a zoom link via Google Calendar.
    And in 2020, Zoom bombing, caused in part by the Zoom meeting URL being just a string of numbers with nothing preventing people from trying random numbers. Plus allegations of Zoom rolling their own crypto instead of using tried and tested cryptography...a huge no-no.

    Read More...
  • Reviewer Name: Te S.
    Position: Attorney
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Great resource for remote work

    Date: Dec 23 2020
    Summary

    I enjoy and appreciate the reliability of the software as well as the fact that it can meet the needs of various individuals inside an organization.

    Positive

    It is easy to use with intuitive design features, which allow users to quickly navigate and become familiar with the functions and interfaces.

    Negative

    I wish it would allow a function for larger audiences and increased security protocols as the number of individuals working remotely continues to grow.

    Read More...
  • Reviewer Name: Shyo M.
    Position: Assistant
    Has used product for: Free Trial
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    An overall pleasant experience

    Date: May 24 2020
    Summary

    Definitely had its ups and downs, but I would say it was a mostly stress free experience with a small learning curve.

    Positive

    The number one thing I liked about using Zoom was its easy to use interface and its relatively lag free environment. Having used it on and off for around a week now, I find it easy to master and tailor the room requirements to one’s liking.

    Negative

    The connections tended to go out for just a brief moment, which didn’t really help enhance the experience when 10+ people were connected. I definitely had some trouble joining my team’s room at times, and the complicated way to set the room private allowed for some.. interesting encounters with participants we were not aware of, basically strangers.

    I also didn’t really care for the background elements, as I never had the chance to use them.

    Read More...
  • Reviewer Name: Chet N.
    Position: Owner
    Has used product for: 1-2 Years
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Reliable video platform

    Date: Apr 13 2020
    Summary

    It's good for the average person and does everything someone might need to use it for. Especially meetings.

    Positive

    I like how reliable Zoom is. I have never been in a Zoom meeting that has disconnected so it's super good.

    Negative

    I struggle with how difficult it is to join meetings.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Loan Processor
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    The Best

    Date: Dec 02 2020
    Summary

    I work from my house and this tools is very easy to use and the connectivity its great, i just love it.

    Positive

    Faster, great connectivity, cheap, easy to use, rich features for hosts and participants, stellar performance.

    Negative

    I don't see any cons maybe no toll-free dial-in numbers for the US.

    Read More...
  • Reviewer Name: Laurie O.
    Position: Teacher
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Zoom is nice communication and collaboration tool.

    Date: Sep 30 2020
    Summary

    Overall Zoom provides many features for conducting meetings and classes and the host has a good control of things to maintain decorum during the sessions.

    Positive

    Pros of Zoom are its clean interface, better connectivity and numerous communication tools with advanced technology. Creating meeting ids and inviting required people is easy and straightforward function in zoom. It is a cross platform application so we can use it on any of our device with ease.

    Negative

    Control of whiteboard sometimes get weird as anyone starts disturbing during important class and annoys participants.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: R&D Engineer
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    The most seamless video conferencing platform to date!

    Date: May 23 2020
    Summary

    Zoom has really raised the bar for video conferencing software and does a really good job irrespective of the number of participants and is filled with great and relevant features. Although I'm really concerned about the privacy aspects of this software as it is still not completely clear as to how secure it is.

    Positive

    - A really smooth and uninterrupted video conferencing experience with minimal setup steps.
    - Works without lagging or crashing even when a lot of people are attending the meeting at the same time that too from various geographical locations.
    - It also has some features of remote desktop software which is a really good addition to the video and audio functionality.
    - Well designed UI without most of the overhead that apps like Skype had.

    Negative

    - There have been several concerning reports of privacy breaches occurring with the app and it needs to be rectified since people have been using it to exchange sensitive business information.
    - Sometimes lags/crashes when on a low bandwidth internet connection.

    Read More...