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What is Zoom?

Zoom Meetings is an AI-powered video conferencing platform developed by Zoom for online meetings, remote collaboration, presentations, training sessions, and hybrid workplace communication. The software enables participants to join virtual meetings through desktop applications, mobile devices, web browsers, and compatible conference room systems. Its video conferencing capabilities include HD audio and video, screen sharing, customizable layouts, virtual backgrounds, appearance effects, and background noise suppression. Hosts can manage participant permissions, organize breakout rooms, control screen sharing, and configure meeting settings to support different collaboration requirements. Built-in collaboration features allow participants to exchange messages, annotate shared content, use digital whiteboards, and work together on documents during meetings. Zoom's AI meeting capabilities generate summaries, identify discussion highlights, extract action items, and answer questions about meeting conversations. My Notes enables users to capture personal meeting notes while AI-assisted transcription organizes important discussion points and generates structured takeaways. Automated captions and multilingual caption translation help participants follow discussions across different languages and accessibility requirements. Meeting recording capabilities allow authorized users to preserve sessions, review previous discussions, and share recordings with colleagues. Integration with Zoom Team Chat, Scheduler, Calendar, and supported third-party applications connects meeting activities with scheduling, document collaboration, and ongoing team communication. Zoom Meetings also provides administrative management, configurable security settings, meeting authentication options, reporting tools, and integrations that support deployment across small businesses, educational institutions, and large enterprises.

Pricing

Price Starts At:
$14.99 per user per month
Free Version:
Free Version available.

Integrations

Offers API?:
Yes, Zoom provides an API

Screenshots and Video

Company Facts

Company Name:
Zoom Communications
Date Founded:
2011
Company Location:
United States
Company Website:
zoom.com
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Product Details

Deployment
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
Chinese (Mandarin)
Chinese (Simplified)
English
French
German
Italian
Japanese
Korean
Portuguese
Russian
Spanish
Vietnamese

Zoom Categories and Features

Web Conferencing Software

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Video Conferencing Software

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Team Communication Software

Audio Calls
Chat / Messaging
Mobile Access
Video Conferencing

Screen Sharing Software

Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing

Remote Work Software

Live Chat
Meeting Management
Screen Sharing
Video Chat
Web Conferencing

Meeting Software

Attendee Management
Board Meetings
Committee Meetings
Internal Meetings
Invitation Management
Legislative Meetings
Meeting Room Booking
Scheduling

Live Streaming Software

Multi-Screen / Split-Screen
Multiple Camera Feeds
Multistreaming
Session Recording

Internal Communications Software

App Integration
Chat/Messaging
Telephony
Video Chat
Voice Chat

Employee Communication Tools

Audio / Video Conferencing
Chat / Messaging

Collaboration Software

Calendar Management
Real Time Editing
Video Conferencing

More Zoom Categories

  • Reviewer Name: Pranshu S.
    Position: Intern
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set 5 out of 5 stars
    Layout 5 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 5 out of 5 stars
    Customer Service 5 out of 5 stars
    Would you Recommend to Others? 10 out of 10

    Great

    4 out of 5 stars Date: Dec 01 2020
    Summary

    Video calling - No buffering, programmed change, and infrequently does anybody need to state "would you be able to hear me now?"

    Positive

    Offer a multifunctional screen.
    Association with different schedules.
    Explanation devices for everybody.

    Negative

    Chat. It very well may be somewhat more progressed.

    Read More...
  • Reviewer Name: Megan V.
    Position: Teacher
    Has used product for: 2+ Years
    Uses the product: Monthly
    Org Size (# of Employees): 10,000 - 19,999
    Feature Set 4 out of 5 stars
    Layout 4 out of 5 stars
    Ease Of Use 4 out of 5 stars
    Cost 4 out of 5 stars
    Customer Service 4 out of 5 stars
    Would you Recommend to Others? 8 out of 10

    Superior to Teams

    5 out of 5 stars Date: Nov 18 2020
    Summary

    If you have to call video calls all day, the widespread adoption of Zoom basically can't be beat at this point - join the bandwagon.

    Positive

    Breakout room functionality is far better than what is available on Teams, the rooms are overall more agile than alternatives.

    Negative

    Ability to record meetings is sometimes iffy, depending on solidity of your own wifi.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Receptionist
    Has used product for: 6-12 Months
    Uses the product: Monthly
    Org Size (# of Employees): 1 - 25
    Feature Set 5 out of 5 stars
    Layout 5 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 5 out of 5 stars
    Customer Service 5 out of 5 stars
    Would you Recommend to Others? 10 out of 10

    Zoom

    5 out of 5 stars Date: Dec 01 2020
    Summary

    It was great!!! I would recommend it to everyone for business and personal uses. Zoom is the best!

    Positive

    I loved the ease of using the Zoom app.
    We used it back in March for my daughter's long distance baby shower.
    It reunited relatives that I haven't seen in many years!

    Negative

    I thought it was great - I have no complaints about Zoom.

    Read More...
  • Reviewer Name: Alex C.
    Position: University Recruiter
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 20,000 or More
    Feature Set 4 out of 5 stars
    Layout 5 out of 5 stars
    Ease Of Use 4 out of 5 stars
    Cost 5 out of 5 stars
    Customer Service 4 out of 5 stars
    Would you Recommend to Others? 8 out of 10

    Review of Zoom for use in University Recruiting

    4 out of 5 stars Date: Nov 18 2020
    Summary

    Great for working in large teams and large groups. Able to record sessions for later use and we're pleased with the usability amongst new users.

    Positive

    Zoom has been easy to use and install with instructions clearly laid out for new users. There were very little technical issues for audio and video and we were able to record the meetings with ease. The chat functions worked well and we were able to break off in separate rooms as needed which was a huge benefit for large groups.

    Negative

    Required some administrative privilege's to install and many users needed to use the online web version instead. Some passwords and logins for hosts were a bit rigid if needed to share amongst hosts however this was easily able to fix.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Public Relations Coordinator
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set 4 out of 5 stars
    Layout 5 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 4 out of 5 stars
    Customer Service 5 out of 5 stars
    Would you Recommend to Others? 10 out of 10

    Zoom, reliable and easy online meeting tool

    5 out of 5 stars Date: Oct 15 2020
    Summary

    Zoom made our online meeting enjoyable and easy. We have been using Zoom for about 7 months still we didn't found any major issues. The video quantity is just amazing. The joining of different meetings is also very easy.

    Positive

    You can join meetings also on Android/iOS mobile devices. The presentations can also be shared. You can integrate many tools in Zoom software. The attendance and data reports are very useful features. Screen sharing is good.

    Negative

    There is very little functionality in the free plan as compared to other (Google Meet) platforms.

    Read More...
  • Reviewer Name: Emily P.
    Position: Owner/Member
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set 5 out of 5 stars
    Layout 5 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 5 out of 5 stars
    Customer Service 5 out of 5 stars
    Would you Recommend to Others? 9 out of 10

    Regular Use For Small Business

    5 out of 5 stars Date: Dec 30 2020
    Summary

    The software is truly very user friendly, and affordable. I recommend to other small businesses trying to figure things out in times of Covid.

    Positive

    I use this software at least once a week. It has helped me stay in business during these tough times, and I anticipate continual use throughout my career.

    Negative

    None that I can think of at the moment. It works better than Google Meetup in my opinion.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Computer Science Professor
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set 5 out of 5 stars
    Layout 3 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 5 out of 5 stars
    Customer Service 3 out of 5 stars
    Would you Recommend to Others? 8 out of 10

    A great way to communicate with others

    5 out of 5 stars Date: May 24 2020
    Summary

    Interface and connection problems aside, it is a great piece of software to have. The fact that you can communicate with your fellow workers as well as your friends who are far away from you in just seconds is a great experience.

    Positive

    Zoom is a great way to communicate with your friends and family but it is mostly known for its meeting feature. As we all know, we are in the midst of a pandemic and this software is a huge help for all companies and businesses from all around the world as they can communicate even at the comfort of their own homes.

    Negative

    Zoom, even with its rich features, has a downside to it. It's clunky user-interface. It is sometimes a pain to navigate as well as connect to the video conference that you're supposed to be in but that might be because of the number of users that are currently using it.

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  • Reviewer Name: Sahil S.
    Position: Student
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set 3 out of 5 stars
    Layout 4 out of 5 stars
    Ease Of Use 4 out of 5 stars
    Cost 4 out of 5 stars
    Customer Service 4 out of 5 stars
    Would you Recommend to Others? 7 out of 10

    COVID online solution

    4 out of 5 stars Date: Apr 11 2020
    Summary

    Zoom meeting app turned out to be the best aid during the current time of COVID 19 as the whole world has adopted quarantine and social distancing practices due to which the school, colleges and MNC were all closed and it affected the work and studies so the schools colleges adopted the online platform to conduct online classes and zoom app turned out to be a great aid and blessing in such a situation video lectures were conducted successfully messages could be passed on easily assignments were circulated easily. In short its a great app in crisis like this. It was a great experience. I personally liked it too much and looking to recommend in the future and would myself use it whenever any such platform is required.

    Positive

    Zoom meeting app turned out to be the best aid during the current time of COVID 19 as the whole world has adopted quarantine and social distancing practices due to which the school, colleges and MNC were all closed and it affected the work and studies so the schools colleges adopted the online platform to conduct online classes and zoom app turned out to be a great aid and blessing in such a situation video lectures were conducted successfully messages could be passed on easily assignments were circulated easily. In short its a great app in crisis like this

    Negative

    Google Classroom is also an option a more popular and bit convenient and it's easy to use and because of its popularity we don't face any problem any bug can be resolved too easily over there in this if we face any problem we need to ask someone who has already used it and I don't know much of them

    Read More...
  • Reviewer Name: Abhishek K.
    Position: Student
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 20,000 or More
    Feature Set 5 out of 5 stars
    Layout 5 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 4 out of 5 stars
    Customer Service 5 out of 5 stars
    Would you Recommend to Others? 9 out of 10

    Great platform for online studies

    5 out of 5 stars Date: Nov 25 2020
    Summary

    Overall experience of this app or application is good for me and it helps me to connect with my relatives.
    For video conferencing it consumes very little data which is very beneficial for me.
    Personally I love this app and suggest this to everyone to use at least once.

    Positive

    There are lot of pros in zoom application or app, they are as follows:
    1. It provides me a way to interact with my teachers during my morning classes.
    2. It has a very good interface and as well as good specification.
    3. Quality of video and audio is much more clear in this app.
    4. This application is free of cost.

    Negative

    It takes time to generate id and password.
    They should focus more on their security for public interest.

    Read More...
  • Reviewer Name: Rohan J.
    Position: Software Developer
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set 4 out of 5 stars
    Layout 5 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 5 out of 5 stars
    Customer Service 4 out of 5 stars
    Would you Recommend to Others? 9 out of 10

    Video conferencing made easier

    5 out of 5 stars Date: May 23 2020
    Summary

    Zoom is an easy and reliable conferencing app. It edges over other web meeting platforms with it's one-click ease.

    Positive

    Easy to use.
    Clean and quite intuitive interface.
    Cheaper than alternatives.
    Works on all operating systems.

    Negative

    Mobile app needs improvements.
    Free tier limitations.

    Read More...
  • Reviewer Name: Abdullah R.
    Position: Office Coordinator
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set 4 out of 5 stars
    Layout 4 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Would you Recommend to Others? 10 out of 10

    Zoom, a wonderful communication medium

    5 out of 5 stars Date: Oct 03 2020
    Summary

    Zoom is modern era communication app and have solutions for almost every type of communication needs, as of one to one conversation, limited people meetings or classes and large scaled webinars.

    Positive

    Zoom is a wonderful medium to communication for conducting classes, business meetings and personal friend and family conferencing. Zoom gives full rights and control to hosts of meeting so that decorum of the meetings remain intact.

    Negative

    Disconnections during meetings are very often in zoom, when internet bandwidth gets a little low.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Marketing Communications Specialist
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 500 - 999
    Feature Set 4 out of 5 stars
    Layout 4 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 4 out of 5 stars
    Customer Service 4 out of 5 stars
    Would you Recommend to Others? 9 out of 10

    Perfect for Virtual Collaboration

    5 out of 5 stars Date: Nov 24 2020
    Summary

    Zoom is a fantastic way to work together while being a part. My coworkers and I use it on an everyday basis and it has truly changed the way we will approach meetings and projects in the future.

    Positive

    Zoom is a great tool for collaborating with your peers when you are in different areas. The interface makes it easy to share, present, and work with others seamlessly.

    Negative

    It can be spotty depending on where you are at in the country, such as wifi connection or phone network.

    Read More...
  • Reviewer Name: Myra T.
    Position: Director of Community Engagement
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set 4 out of 5 stars
    Layout 4 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 5 out of 5 stars
    Customer Service 4 out of 5 stars
    Would you Recommend to Others? 10 out of 10

    Zoom is a connector

    5 out of 5 stars Date: May 28 2020
    Summary

    Overall I like Zoom very much. It is great for remote meetings and being able to connect with family members.

    Positive

    Zoom offers both mobile and desktop versions that let users collaborate and connect remotely. I have used it with ease and I am not a tech savvy person.

    Negative

    It took me a while to find the sound so I could hear others and I still have that problem.

    Read More...
  • Reviewer Name: Sadaf S.
    Position: Teacher
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set 5 out of 5 stars
    Layout 5 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Would you Recommend to Others? 10 out of 10

    Nice virtual meeting application

    5 out of 5 stars Date: Nov 05 2020
    Summary

    Overall Zoom has lot of features and supportive addons for conducting a large audience meetings and virtual classes. Participation of all users and participants is very effective in Zoom as compared to other such tools in the market.

    Positive

    Zoom is nice application for conducting virtual meetings, webinars and classrooms. It has very strong built in video and audio calling feature with multi screen facility, so a large number of audience can easily interact with each other virtually.

    Negative

    If a user get removed mistakenly during Zoom meeting, it get difficult to rejoin and get approval again.

    Read More...
  • Reviewer Name: Liam M.
    Position: Senior project manager
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set 5 out of 5 stars
    Layout 5 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 5 out of 5 stars
    Customer Service 4 out of 5 stars
    Would you Recommend to Others? 9 out of 10

    A nice platform for video conferencing

    5 out of 5 stars Date: Nov 08 2020
    Summary

    One can do video calls and audio calls at a very reasonable price compared with other softwares.
    It is very user-friendly and cost friendly to work with it.

    Positive

    What I like most about Zoom is that we can chat online and attend meetings online with the help of video calls and audios.
    It is a very cheap and affordable platform that saves you time.

    Negative

    The only dislike I have for Zoom is that when there is poor internet connection one can hardly see clear video calls from clients and colleagues.

    Read More...
  • Reviewer Name: Prashant K.
    Position: Student
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 20,000 or More
    Feature Set 5 out of 5 stars
    Layout 5 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 4 out of 5 stars
    Customer Service 5 out of 5 stars
    Would you Recommend to Others? 9 out of 10

    Best software for online class

    5 out of 5 stars Updated: Nov 24 2020
    Summary

    Overall this is a great software and made my life very easy. We do our everyday classes here and really this helped us a lot in this pandemic to study. I would recommend everyone to use this software.

    Positive

    I have been using this for about 7 to 8 months now and the things I like about this software is that:
    - It is cross platform
    - Clean and easy UI
    - Great Video quality
    - Easy to use

    Negative

    I have no issues with this software but I think the security can be increased a little bit more to so to prevent bombing.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Senior Software Engineer
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set 5 out of 5 stars
    Layout 4 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 5 out of 5 stars
    Customer Service 5 out of 5 stars
    Would you Recommend to Others? 9 out of 10

    Excellent Video conferencing tool

    5 out of 5 stars Date: Jul 22 2020
    Summary

    Zoom is a great app for conferences and team meetings. It is easy to use and provides great quality video.

    Positive

    Easy to use desktop and mobile apps
    Modern interface
    Integration with Google Calendar, iCal and Outlook
    Affordable pricing
    Free plan

    Negative

    There seems to be some news about security flaws recently which is concerning

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Solution Architect ( IT )
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set 4 out of 5 stars
    Layout 5 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 5 out of 5 stars
    Customer Service 5 out of 5 stars
    Would you Recommend to Others? 9 out of 10

    Awesome meeting app

    5 out of 5 stars Date: Aug 29 2020
    Summary

    Overall, the Zoom app is awesome because I can participate in webinars and meetings in this hard time.

    Positive

    Good video quality. Best app for online classes and meetings. Mute mic and easy to disable video. Different language selection.

    Negative

    The app keeps freezing on the desktop. No support for this.

    Read More...
  • Reviewer Name: Michael J.
    Position: Sales and Marketing Specialist
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 500 - 999
    Feature Set 5 out of 5 stars
    Layout 5 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 5 out of 5 stars
    Customer Service 5 out of 5 stars
    Would you Recommend to Others? 10 out of 10

    Incredible video conferencing solution

    5 out of 5 stars Date: Nov 10 2020
    Summary

    Business today have moved from face-face meetings to virtual meetings bringing every member on board no matter their location and Zoom has become extremely popular in successfully conducting these virtual meetings.

    Positive

    Zoom is the easiest video conferencing solution that is super easy to use, easy to download and setup.

    Negative

    For us to be able to hold a Zoom room of about 500 people we are required to pay a higher price than that of a normal subscription.

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  • Reviewer Name: Brittany N.
    Position: Strategic Account Specialist
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set 3 out of 5 stars
    Layout 5 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 5 out of 5 stars
    Customer Service 5 out of 5 stars
    Would you Recommend to Others? 9 out of 10

    Modern web conferencing platform

    4 out of 5 stars Date: Nov 20 2020
    Summary

    On my end, I have been using Zoom for more than three years now and it helps me to contact colleagues and friends on a daily basis.

    Positive

    Zoom has helped us save time and finances when it comes to external and internal communications as it gives us the ability to make free video calls.

    Negative

    I do not like how the free video call hangs after 40 minutes.

    Read More...